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Ramada Abu Dhabi Downtown
Ranked #31 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 3 December 2012

This hotel is a great find!! It is at least 30% less expensive than other hotels in Abu Dhabi, the rooms are VERY comfortable but the real treasure is the service.
If you are in Abu Dhabi for a lengthy stay you may want to be on the beach, but we were here for only 2 nights and the Cristal Salam really suited our needs.
We had two rooms because we were tavelling with our 14yo son and a family friend. My son said that if he could have the free and very speedy wifi and the same bed from this hotel in every hotel he ever stayed in..he would be a happy person.
The rooms aren't big but the beds are divine to sleep in and the bathrooms are great. I used the gym on level 9, which was well-equipped and we used the hotel car service to pick us up at the airport when we arrived at midnight.
The drivers could not have been nicer and check-in was speedy and efficient.
We included breakfast in our room charge and the buffet was good - not outstanding but more than adequate, although they will cook you fresh hot food, which looked delicious.
I would highly recommend this hotel as excellent value and we would stay here again in a flash.

Room Tip: We were on the 4th floor with no real outlook but we didn't spend much time in the room during d...
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  • Stayed: December 2012, travelled with family
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1  Thank rosebank1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 8 December 2012

Dear Guest,

Thank you for highlighting the fact that we provide great value. Honestly, our rooms, & the comfy bed your son loved, are of a good 5 star standard. And the "real treasure" as you call it, our friendly service, is an attribute many hotels will struggle to match.

And all of the above, at friendly prices too!

We hope to welcome you, & all others who follow your advise to choose us in a "flash!"

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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544 - 550 of 805 reviews

Reviewed 1 December 2012

Pleasantly surprised by this new hotel. I travel frequently to Abu Dhabi, but this time was the first at Cristal Salam Hotel. The rooms were very nice and the staff is so friendly. Surely I will repeat in my future business trips.

Room Tip: My room was 407, so quite.
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  • Stayed: November 2012, travelled on business
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Thank nestordemas9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2012

thanks to trip advisor, i made the right choice in choosing cristal salam for a stay of 2 nights on our way back from cairo to sydney.
it was truly a wonderful hotel with every staff member making you feel very welcome with their smiles & warm greetings.
altho we had booked to an amber room, we decided to upgrade to a topaz suite as it was available on a special rate. It was great with a huge sitting room & the bathroom had both a bath , separate shower room & toilet. there was also another toilet near the lounge.
we had access to free wifi & there was coffee/tea making facilities.
the heated swimming pool on the 10th floor is definitely the place to go to after a hot day of sightseeing & shopping.
i like the location of the hotel as there is a supermarket across the street, a laundromat behind
,banks everywhere & about a 10 minutes' walk to the big abu dhabi mall where you can catch the hop on hop off bus around the city . the marina mall & the big mosque is worth a visit.
there is a fantastic indian restaurent called Indian Palace just around the corner on salam street, a must if you love indian food, really authentic & great service.

Room Tip: do not upgrade to topaz suite if you have booked a ruby or amber room as the special package offere...
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  • Stayed: November 2012, travelled as a couple
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1  Thank godzilla_oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

We stayed at the Cristal Salaam hotel for 3 nights. We arrived at Abu Dhabi airport at 4 am and asked the hotel to arrange a pick up. A very nice guy picked us up and we have a very comfortable ride to the hotel.
Checking in was very easy. We asked for a room at a high floor. We ended up on the seventh floor, room 710, a corner room. Very nice, spacious room. Bathroom was clean and comfortable.
Breakfast was more than decent, with a wide choice and we could order our eggs in any way possible.
The hotel is really very good, but it is the staff that makes it exceptional. People are extremely friendly and helpful, both at the bar and the reception. And the best this is that they actually seem to mean it. They are so helpful, gave us excellent recommendations for restaurants and just gave us the impression they really care about their guests.
The hotel is located +/- 10min walk of Abu Dhabi mall, but any way in Abu Dhabi you need to take a taxi for everything, so although the location was ok, location should not be the main reason to choose a hotel in Abu Dhabi.
I would definitely go back to this hotel again, that's for sure!

Room Tip: Ask for a corner room
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  • Stayed: November 2012, travelled as a couple
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Thank Keppebolletje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 23 November 2012

Dear Guest,

Thank you for highlighting the genuine care & friendliness of our team members. Your comments are received with even greater pride, as you are a Senior Contributor with reviews in more than 25 cities!
We look forward to welcoming you back on your next visit to Abu Dhabi.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2012

I had the opportunity to stay at Cristal Salaam during November 2012. Staff were extremely helpful and the service was top notch. The hotel is almost new and the facilities were great.
Would definitely recommend staying a Cristal Salaam if you are visiting Abu Dhabi.
Thumbs up!

  • Stayed: November 2012, travelled on business
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Thank Uvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012

I had the pleasure to stay at Cristal Salam for a quite long period from early October till the third week of November. One word: outstanding! The hotel itself is almost a brand new one and the rooms, even the standard ones, are huge. The relation between price and quality is one of the best I have ever seen before. But let me mention the best part that make the Hotel Cristal Salam a "Number One Hotel": the Personnel. All of them are amazing. Every dept. has its own Top Level Professionals. I could not mention anybody in particular due to their pecularities and also because all of them, again, are really number ones in their field. If I could make a comparison I would say that all the personnel at Cristal Salam is like a Big Swing Band where his Conductor is not Glenn Miller but, I mention his name to represent all of them, Mr. Sid Sattanathan, General Manager of both The Cristal Hotels in Abu Dhabi. CONGRATULATION and, as we usually say, AD MAIORA!

  • Stayed: October 2012, travelled on business
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Thank Lupoch47c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 23 November 2012

Dear Guest,

A long staying guest like yourself is in the best position to get a true picture of the attributes of a hotel, & I thank you for taking the time to provide us with your feedback.

I'd like to focus on two of the points you make. Firstly, the one on us offering a great value. We offer 4 star pricing, and our rooms are clearly of a 5 star level. And as you mention, the friendly service is unique & comes included!

And thank you for comparing me to a conductor of a band. One thing I can tell you, is that I am proud to be a part of this very talented, & dedicated band! They make my task a lot easier & the comments they get on this website is sweet music indeed to my ears!

Thank you again.

Kind regards,

Sid Sattanathan
Cluster General Manager
Cristal Salam
Cristal Abu Dhabi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2012

The hotel and rooms are very clean. Thevariety of the breakfast was very good. The service and staff are wonderful. The employees are very helpful and polite.
I was there with my sister. We were highly pleased.

  • Stayed: November 2012, travelled with friends
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Thank Preity O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Abu Dhabi Downtown

Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 128 Hotels in Abu Dhabi
Price Range: £41 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 108
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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