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“good city hotel” 5 of 5 bubbles
Review of Ramada Abu Dhabi Downtown

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Ramada Abu Dhabi Downtown
Ranked #47 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Stirling, United Kingdom
1 review
“good city hotel”
5 of 5 bubbles Reviewed 20 October 2013

stayed for 7 nights , the service from all the staff we came across was excellent , rooms clean/comfortable . good city location . the food & drink in vertical bar was good .would use again. has we were visitng family we didnt use all the facilities ie the spa etc . the pool is on the small side but ok to cool down in , its not a beach hotel but there is great beaches nearby , easy reach of all the shopping malls , yas island , ferrari world / waterworld all easy to get to , either by taxi or hotel private car

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank les s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 26 October 2013
Dear Les S,

Thank you for feed back.
I'm glad you had the chance to try some of our services, the Cristal Spa would have been a wonderful finish to your trip so hope to have you stay with us again soon.

Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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670 reviews from our community

Traveller rating
    434
    199
    26
    5
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Stayed for a night. Good value, room on small side but compact, clean and comfortable. Staff very friendly. Close to Abu Dhabi Mall and a number of larger hotels. Thought the bar (Vertical) was excellent as very lively (band) and food very good.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suzewebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 26 October 2013
Dear Suzewebb,

Thank you for your comments.
The Vertical bar is truly one of kind in Abu Dhabi and hope next time you have the chance to try Sura our Korean specialty restaurant.

Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 17 October 2013

My expectation was exceeded by the good location, professional & friendly service, clean rooms & the wine bar is classic & superb. I enjoyed my stay & did all my shopping at Abu Dhabi Mall, which is a walking distance from the hotel.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris Ogar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 26 October 2013
Dear Chris,

Thank you for your posting.
We are so happy our little Gem exceeded your expectation and look forward to welcoming you back.
Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
1 review
5 of 5 bubbles Reviewed 14 October 2013

The staff went over and above to help us during our stay. We were upgraded on arrival, offered an early check in and late check out all at no additional cost. Walking distance to Abu Dhabi Mall. I wouldn't hesitate to stay here again.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SabrinaW28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 17 October 2013
Dear SabrinaW28,

Thank you for your recent posting.
We are happy that you enjoyed your stay with us and hope that you will visit us again soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

The hotel is comfortable
The staff better than any 5 or 7 star hotel
high speed internet


location is also quite good , with the Abu Dhabi mall.....................................................................
.................................................................................

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank qaislink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 17 October 2013
Dear qaislink,

Thank you for your comments.
Although we are classified as a 4 star hotel, we take great pride in the fact that our product is more like a 5 star and our service (which we are glad to hear feels 7 star!).
Hope to welcome you back soon.
Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

The hotel is comfortable and rooms well equipped but the small Korean restaurant and bar food are not really worth the price and are not particularly pleasant dining experiences. With little local choice you are stuck if, like me you are a female alone and you don't want to wander out to look for other alternatives

Room Tip: Ask for a deluxe room upgrade
See more room tips
  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ali B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 6 October 2013
Dear Ali B.,

Thank you for your recent posting.
We are sorry our Korean cuisine wasn't to your liking. We are currently in the process of enhancing the menu and infusing it with Chinese cuisine.
Our Vertical restaurant has a fabulous steak menu which we also hope you will try on your next visit.

Best regards,
Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 3 October 2013

The staff at the Cristal Salam in Abu Dhabi are better than any 5 or 7 star hotel I have experienced. I have never had such an efficient check-in and check-out. Most importantly, it is the consistent courtesy of the front desk staff to the concierge and bell hop station. I have many choices of hotels in Abu Dhabi but I continue to be a loyal customer to Cristal Salam for one simple reason: They truly treat me as a valued guest. M. Andrew

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mfandrew714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this review, 5 October 2013
Dear M. Andrew,

It's not easy to consistently meet/exceed our regular guest expectations but we are so happy that you continue to allow us that opportunity.
Thank you for that public vote of confidence and we look forward to once again being at your service.

Best regards,
Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Abu Dhabi Downtown

Property: Ramada Abu Dhabi Downtown
Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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