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“Perfect stay”

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Ramada Abu Dhabi Downtown
Ranked #48 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 2 January 2014

With our family we stayed at the Hotel for nearly a week. The hotel is located just in the center of Abu Dhabi and thus serves as a perfect starting point for visiting the city. We were upgraded to two bigger rooms which had connecting doors. The rooms were very clean and the beds really comfortable. We would like to emphasize especially the friendliness of the staff members and the overall excellent price/performance ratio.

  • Stayed: December 2013, travelled with family
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Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear Thomas T,

Thank you for that perfect posting and especially for mentioning our family members that work so hard to ensure our guests are happy.
It is truly an honour to hear that you enjoyed your stay with your family.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (718)
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323 - 329 of 721 reviews

Reviewed 2 January 2014

Modern, clean and spacious room! Helpful staff. Pool area is quite small, but ok. A very good choice! We can gladly recommend this hotel to anyone, whether you are traveling alone, with friends or family or whether you are on a business trip.

  • Stayed: December 2013, travelled with family
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Thank MaJaFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear MaJaFinland,

Thank you for your posting.
I am so happy you enjoyed your stay with us and tried some of our facilities.
Looking forward to welcome you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 27 December 2013

We had mixed feelings about the Cristal Salam Hotel. The room we booked (at an excellent rate) was rather small and the bed even smaller. We were upgraded to a King bed room, which was just right for our 2 night stay. We did not avail ourselves of anything the hotel had to offer, although we tried to use the cafe. We sat there for 10 mins but did not get served.

The mall was a 10 min walk away, through wide streets with not much in them. The 24 hour market was a bonus, and we visited it each day of our stay.

Having said this we enjoyed our stay in our comfortable room and stay in Abu Dhabi.

  • Stayed: December 2013, travelled as a couple
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2  Thank HelenRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear HelenRose,

Thank you for your comments and for noticing our Xmas decorations.
I am truly sorry you had to wait in the café without getting served and will look into ensuring this situation gets rectified.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 23 December 2013 via mobile

If you want to rest in Abu Dhabi a few days and explore the spectacular new monuments as Guggenheim Museum,skyscrapers...or just do shopping, this is a very price-worthy place. We landed there because we missed flight connections, but were pleasantly surprised by the matter-of-fact hospitality, the cafeteria-style dining, the price-for-quality and the multi-lingual helpfulness of all staff. The two-day stop-over got us back in shape, before flying on to new work stress..
We will repeat. Abu Dhabi got into our travel system through the "Cristal".

  • Stayed: March 2013
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2  Thank Jo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear Jo K,

Thank you for your comments.
We are delighted you enjoyed your stay and thank you for taking the time to recognize our family members.
Looking forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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Reviewed 22 December 2013

We needed to break our flight from Melbourne to Dublin so decided on Abu Dhabi as a suitable place. Cristal Salam was chosen by internet only and turned out to be ideal for our purpose. The staff are friendly and nothing is too much trouble. The rooms are well appointed and tasteful. The furniture and furnishings are functional and elegant with no kitsch. The prints on the walls show that someone who knows about art has been involved with their selection. The location is ideal for a short stay because it is central. The value of accommodation and food very good.

  • Stayed: December 2013, travelled with family
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2  Thank Bruce A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear Bruce A,

Thank you for taking the time to write your review.
We are especially happy you went into such detail as to mention our guest room art work.
I shall be sharing your service related praise with our team and look forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

The service and hospitality from the moment we arrived to the moment we left was outstanding. We were given an upgrade to a king room for no obvious reason except that the hotel is run by really friendly, customer-focussed individuals.

The room we had was fantastic including one of the most comfortable beds we slept in during our 8 weeks travelling. It's close proximity to the Mall made it easy to get around and the convenience store just outside the entrance was a nice cheap way to get essentials or the quick snack. Easy to see why this is one of the highest rated hotels in Abu Dhabi!

  • Stayed: December 2013, travelled as a couple
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1  Thank cruwys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 6 January 2014

Dear cruwys,

Thank you for that outstanding review.
It's a pleasure to know that we exceeded your expectations and I will be sharing your feed back with all our hard working family members.
Looking forward to welcome you on your next visit.
Best regards,
Kamal Fakhoury

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Reviewed 15 December 2013

Nice Room, very good bed. The spa area is looking like very new. Good facilities.
The Thai massage are incredible, the staff is so kind !!!!!
5 minutes walking to the Abu Dhabi mall, after your could find taxi easily.

  • Stayed: December 2013, travelled with friends
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Thank Marine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristal H, General Manager at Ramada Abu Dhabi Downtown, responded to this reviewResponded 28 December 2013

Dear Marine L,

Thank you for that Perfect posting.
We are delighted you enjoyed your stay and look forward to welcoming you back again soon.
Best regards,
Kamal Fakhoury

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Abu Dhabi Downtown

Address: 8th Street | Tourist Club Area, Opposite Abu Dhabi Municipality, Abu Dhabi 107523, United Arab Emirates (Formerly Cristal Salam Hotel)
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 128 Hotels in Abu Dhabi
Price Range: £35 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Abu Dhabi Downtown 4*
Number of rooms: 111
Official Description (provided by the hotel):
Ramada Downtown Abu Dhabi an exciting new hotel in the heart of the downtown banking district. Our 112 rooms & suites have been designed with contemporary luxury in mind. Enjoy Korean cuisine or beverages at Sura, let your hair down at our Karoake rooms & savour specially selected cuts of Meat from our Steak menu at Vertical, the city's only Wine Bar & Restuarant while you take in the panoramic views of Abu Dhabi's skyline at night. ... more   less 
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