We stayed at the St Regis for 2 days and it was one of the worsted stays I have ever had .
When we arrived we were put into a room the was right next to a room under construction with construction workers shouting and making huge noise . We called down to the front desk 3 times to let them know about this ,the last time the assistant front desk manager told us we would have to wait 2 hours for them to move us .
The IPod docking station was also not working . We were never offered the signature unpacking by the butlers. We were then moved to a new room .
The butler service in this hotel is non existence on several occasions we call the butler service and they failed to answer the phone and when they did answer the phone the service was shocking . We call the butler service and asked them to come and fetch some laundry after 45mins and 2 more calls I had to take my laundry to the front desk my self , the assistant front office manager said my laundry would be back in the morning I needed it back in the morning as it had my gym kit and I wanted to have a work out but the hotel only returned my laundry at 17:35 .
The facility's at the hotel are impressive but the service and attention to detail is lacking , there were several light bulbs out in the hotel which I pointed out to the staff . I did meet one of the senior managers and let him know my concerns but this seamed to have little effect our stay continued to be a disaster
When we left I thought the Gm or some one would send us a email or give us a call to apologize but we still have not got any feedback from the hotel . I am a member of the Starwood program SPG and stay at a lot of there hotels
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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