We stayed at the hotel during the soft opening and recently last week (Eid Holiday Oct, 2013). The room is fabulous, well-furnished and beds are very comfortable. Bathrooms are awesome. Hotel Staff are very pleasant and always keen to help. The beach is beautiful with sift sand and clear waters. There is a just a strip of rocks as you enter the water but it is good on both sides of that narrow strip, wear water shoes to help.
The Thai restaurant is great, excellent service and food.
The three areas that they desperately need improving are:
1- Turquoise Restaurant: this is a recently opened and very nicely situated restaurant close to the beach. Outdoor seating is nice. If you were a teenager with a great love for loud techno music , this place is right for you. If you were not and appreciate the serenity of the beautiful setting of the restaurant then you would find it not just annoying but a painful experience. the service was nothing short of horrible. It took close to 2 hours to get our main course! A great contrast to the rest of what the hotel has to offer. The restaurant seems lacking in identity. Part of it wants to be a bar and part of it wants to be a nicely dressed romantically set sea food beach restaurant.
2- Hotel operator: Calling from the room is hopeless. The rings time out and I get disconnected several times but with persistence , the call gets finally answered after several attempts and long wait.
3- Bell boy service: granted our arrival was during a busy weekend, but after the bell boy insisted strongly to take our luggage on check-in and assured us that the bags will be there minutes after we check in, it took over 45 minutes to get. This is even after I called down and asked them not to bother as I would go down and pick it up myself. When I finally went down , I found the bags were not there as they had just dispatched them to the room.
All in all we love the hotel and setting and management assured us that our comments will be addressed. We will go again and report. I highly recommend the place,
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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