I booked St. Regis Saadiyat because of her beach and layout of the hotel, and may be I booked way ahead the price was very good. My stay was the first week of May. And then I found out that the hotel was fully booked for the week. I was quite worry because I seldom see a renown 5 star hotel brand would receive such mixed reviews...from "highly recommend" to "worst experience ever". I anticipated that the situation and service will even worse for a full house scenario. I don't want (and no one does) the hotel experience to damage my precious vacation and so I tried to contact my travel agent and seek for possibility to change another hotel. And fortunately the request was declined.
The hotel itself, as many had already commented, is great in many ways. I think it suits even better for people who has more time to stay in a hotel to enjoy the facilities like the pool, and especially for beach lovers, I would say this is a perfect choice.
It was a early flight so I arrive at the hotel at 9:30 a.m. and they were able to give me an early check-in at around 11:00a.m. although the hotel was full. The check-in process did take longer than most hotels because the three check-in counters (or front desks) are designed for looking good but not for efficiency. I noted that the staffs has to go around many times in order to get the job done. I also noted that the management was trying very hard to satisfy all the guests (may be due to the continuous negative reviews). Once they found me waiting at the lobby, someone will come to you and ask if I need help. Some of their caring for customers are genuine, and some seemed to be 'professional reflex'.
I didn't encounter any problem or confusion when having breakfast @ Olea, as some reviews had. Food, in my opinion, was just above average. I just didn't feel good because I believe most of the food prepared will be disposed (way too much than needed for consumption). The service of the waiters and waitress were adequate, although still have room for improvement. It's hard to say in which way...just I didn't feel the warm service that some other hotels able to offer. Also ate at the Vietnam Restaurant and had a great experience.
Therefore, I have no reservation to recommend this hotel, based on the hardware (room, facilities and beach) of the property. And if you want to enjoy a vacation and some misses in the services do not bother you much, this is a great hotel to relax. I believe the diversities of comments may due to : 1. the timing of your visit, 2. you run into some less experienced employee, 3. you really desired to be pampered...Anyway, these are the reasons why we pay premium prices for a 5 star hotel--looking for good and consistent services in all circumstances.
As we are on vacation, just relax.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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