After 8 days in your hotel , I decided to write about issues, which can ruin any efforts of the resort team to please the guests.
Restaurants, gym, saunas, beach side, house keeping, butlers are really GREAT!!!
Rooms are nice, large and with good views ( we stayed at superior sea view)
But reception and concierge's services are absolutely not up to the level.
When we arrived late in the evening, though we were very tired, but we were offered neither refreshing napkins, nor welcome drinks after arrival! (I am traveling with the mom and a child and of course we needed it badly)
The room was not ready at all ( by unknown reason the extra bad was installed onlY AFTER our arrival, in our presence) though the room was booked for three persons and extra bad was mentioned in the reservation)
Reception girl , who processed our check in, was not friendly & polite at all!!! She was rather rude, she didn't tell us anything about the hotel, about services offered, JUST nothing! Though it was my first visit to this resort! (Her main concern was to charge my credit card)
Concierge service is absolutely not up to the level... I referred to the concierges twice, I asked how to arrange my trips to Marina Mall and Grand Mosque... BUT!!! Nobody of the concierges mentioned to me that the hotel offers free of charge shuttle buses to both destinations. As a result I spent 140 AED on two trips to the Marina Mall and back traveling by taxi!!! Luckily one of the guest told me about shuttle bus to The Grand Mosque.
- Official Description (provided by the hotel):
- The St. Regis Saadiyat Island is your new address in Abu Dhabi overlooking either Saadiyat's pristine beach or the impressive Saadiyat Beach Golf Club, designed by the golfing legend, Gary Player. The resort provides unparalleled accommodations and service along with food and beverage outlets that provide sumptuous meals and refreshing drinks. ... more less
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