Staying here for 8 days over New Year. First, the hotel is brand new so there is really nothing to complain about the facilities - the interiour is a great design and also the pool and beach area is in perfect condition. Our suite is just great, very spacious and two large balconies with ocean view.
There is no disturbance from construction sites nearby! The St. Regis is too far away and the Shangri-La has not yet started being build. However, that is also sort of the problem: the hotel is located in the middle of nowhere. And as there is no shop in the hotel you would always need to drive about 20km to the city. Futhermore, there are no restaurants in the neigbourhood and the 3 hotel restaurants are obviously too small to host all guests. Same is true for breakfast: people are lining up in the morning until tables are available. But as we have heard it is now the first time that since the opening some months ago the hotel is fully booked. The service in the restaurants has definitely room for improvement. Only few waiters/waitresses seem to have experience in this job and some have to face it: they are completely free of talent...
The food is great, especially the Park Grill and the Beach House offer very delicious meals at reasonable prices.
Fruit basket in the room is re filled daily and bottled water is free as well. Spa is great (Ladies and Men separeted) and staff is available in the fitness center all the time!
Concierge service is very helpful and organized what was possible, however, don't expect more than what you could have done in the internet yourself (by the way: free WLan).
We picked the hotel because of the Saadiyat Golfclub which is just across the street but it is rather strange: the club house might be only 300m away from the hotel (arial line) but you drive there 10min as you have to go around the full course! No free shuttle offered. Either you call a taxi (takes about 20 min because there is no infrastructure yet on Saadiyat island with only one hotel up and running) or the hotel limo drives you for AED 70.
The Mercedes S-Class LWB is also recommended for the trip into the city. AED 150 are reasonable, however, on the way back we paid only AED 30 with a regular cab (but no driver knew the hotel! Taxi drivers actually don't know anything but the top 10 hotels in the city...).
Currently there are many families with small children staying in the hotel as, half of them German speaking, the rest is a mixture from all around the world.
All of them experienced a false fire alarm at 5:50 in the morning. All sirens went off in all rooms and it didn't stop for quite a while. No explanation or apology was given afterwards.
We really like the hotel because it is one of the best facilities we have visited and we would like to come back here next winter. Hopefully until then the service has stabilized its performance. The 5th star would then be really deserved!
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