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“Great hotel! Pleasant feel, big rooms”

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The Westin Abu Dhabi Golf Resort & Spa
Ranked #19 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 26 October 2013

The Westin was great. Rooms were huge and very well furnished, spa was excellent, view out onto the golf course was very cool and the breakfast was good. Brunch on a friday/saturday is amazing quality. All together really great stay and would stay again.

  • Stayed: June 2013, travelled as a couple
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1  Thank JimJammer82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 3 November 2013

Dear JimJammer82,

We are truly glad that we lived up to your expectations and you had an amazing experience throughout your stay.
Please do let us know whenever you are planning to return. The entire team of The Westin Abu Dhabi would love to welcome you again soon!

Until then,
Stay well,

The Management

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671 - 677 of 997 reviews

Reviewed 25 October 2013

My wife and I stayed there 7 nights as I had to do a business training course at this hotel. Neither of us plays golf, so we don't have any idea or thoughts on the golfing experience there. Getting there, however, isn't easy. We drove there and it's easy to lose your way coming from Dubai, or Abu Dhabi proper, for that matter. So the location isn't great because of all the roadwork and construction going on in the neighborhood.
The welcoming experience... not too good. We found that the front-office staff aren't that knowledgeable and totally versed in the hotels products and services. Plus, several of the staff don't speak English that well, so you may find there's a communication gap if English or Arabic is your language. Generally they do try to be helpful, though. It's just that you may not get what you really want. That was surprising for a Starwood brand.

The first room we stayed in was good but the interiors were not special, and the staff member who told us to get a ground-level room was probably correct in saying the view is better. It had all the amenities one would expect from a Westin, and the staff were good at supplying anything we needed. The bed was great and the linens clean, but we didn't like that most of the floor was carpeted. We found that a little unhygienic for a room at a golf resort. Also, the towels seemed worn out.
The last night we moved to a suite, a much larger room, but couldn't get too excited about it. Walking in we found a damp scent about the place. This time it also really hit us that the interiors of the rooms we'd stayed in at this 5 star establishment were simply disappointing. Austere and boring. There seems to be a major issue with layout and especially the bathrooms.
DO NOT STAY AT THIS HOTEL IF YOU ARE A SENIOR OR SUFFER OSTEOPOROSIS, as the bathrooms are a hazard, really.
First, they don't seem to have been built with safety in mind. There are sharp edges everywhere and you could easily slip and break a bone or cut yourself if you're not careful. The shower enclosure is reminiscent of a well-lit tomb, actually. Generally, the sinks, bathtubs, WC's etc. were underwhelming and not of the quality of what is normally expected at a 5-star hotel in the United Arab Emirates.
ESPECIALLY at the suite we moved to, we were shocked by the quality of the towels! Torn, worn out, stained... And at that point, our final night/day, after several negative incidents during our stay, we simply didn't feel like complaining one more time. Actually, we felt they were trying to punish us by offering us the suite! We should NEVER have taken up that offer...
The main restaurant where guests have breakfast/lunch/dinner buffets has potential, but, again, it's not up to the standard of a 5 star Westin... One morning we found a cockroach had joined us for breakfast. Another evening we found plates that were definitely not clean. They have two kitchen staff members who are excellent at making eggs any way you like, but the problem is they aren't always manning the eggs station. So another staff member may take over who has obviously never made eggs in their life... Food quality, otherwise, is average, and really, we could not enjoy the lobster night as we, and others, could not totally trust the kitchen hygiene.
Kudos to the manager there, who was very understanding and acted totally professional with us.
Many of the food and beverage staff were ultra friendly and professional, unlike the front-office staff...
My wife used the spa, which was great, but it was freezing cold in there. Despite several requests, the temperature was never adjusted. The fitness center was not available for use for unknown reasons, so she had to use the spartan fitness center of the golf center that's not part of the hotel.

When we got to our room the first evening, there was a note saying the main swimming pool would be re-opened after maintenance work, the next morning, but it remained closed our entire stay. Of course, the hotel never bothered to update the guests.
Generally, for a hotel that's around two years old, there seems to be quite a few maintenance issues. After several days, we had to inform the front office that to change the bulbs in a few of the lanterns we would pass by on the long walk to our room... When we first arrived, there were people working on the main entrance. That's a shame, because the place has/or had potential. The main lobby area is breathtaking.

Would we go back there? No way, and not unless we are forced to go there on business and on someone else's account.

  • Stayed: September 2013, travelled on business
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Thank khashood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilia K, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 17 November 2013

Dear khashood,

Thank you for your stay at The Westin Abu Dhabi Golf Resort & Spa

We accommodate a number of guests in our and are proud to have the flexibility to meet the requirements of all our guests. It is therefore extremely disappointing to have let you down on this occasion.
All SPG promotions are communicated on the hotel home page, as well as the SPG.com website for guests to register.
We have noted your request to override the eligibility ruling and allow you to earn points straight away. However, I do hope you will appreciate that a fair approach must be taken in this matter with respect to those members who genuinely meet the criteria.
We share the gym facilities with Abu Dhabi Golf Club and apologise should this have cause any inconvenience, as you may be aware we offer buggy from and to the gym.
Our recreation pool was closed for yearly maintenance however the leisure pool was open in order to satisfy our guests needs throughout their stay and it is open from 7am to 7pm without exception.
We are grateful for your support and would like to thank you, once again, for taking the time to bring this matter to our attention.


Until then,
Stay Well,
The Management

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Reviewed 17 October 2013

We decided to take a couple of nights as we had a long weekend holiday, this property seemed like a good choice, the location is outside the city, very close to Yas Island and the Grand Mosque, we were not planning to leave the Hotel so it was fine for us.

The Rooms are excellent, they all have the Golf Course view with a wonderful sunset. Rooms are very good size and have all what you need, Shower and bath, small sitting area inside as well as outside on the balcony. Rooms are very modern with electronic controls for everything such as lights, Air Condition, Silent mode (DND mode) and you can even call the room service with a touch of a button and they will come for your service! I also have to mention that the beds are very comfortable!

The breakfast at the Fairways was excellent, an open buffet with a mixture of Arabic and Western live cooking stations, Arabic Manakeesh (Cheese and Zatar Saaj), and eggs and omelets prepared right in front of you with your choice of add ons.

The Hotel has a large pool with a kids section on one side as well as a lap pool for adults, the main pool is quiet large and even though we were told that the hotel was fully booked, and it was full of people around the pool area, but it did not feel so crowded.

I can't say enough praise on the staff who attended to our every need or request, quiet friendly, polite and very well trained. i specially like to mention Mr. Jose on the check-in staff. and the whole staff of the pool restaurant specially their manager in-charge Mr. Ruwan.

Room Tip: Bring your ipod or HD, they all have connections to the room sound system and LCD TV!
See more room tips
  • Stayed: October 2013, travelled with family
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Thank AshyAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 22 October 2013

Dear AshyAsh,

Greetings from The Westin Abu Dhabi and thank you for leaving this extensive comment.
Excellent service throughout the stay is what we are striving for and we are happy that we achieved that.

The location, the rooms, the facilities, the food – these are the ingredients to make your long weekend not only a getaway, but a luxury treat. We are proud that all aspects met your taste and exceeded your expectations.
Due to the generous layout of the resort, it never feels crowded, even on days with high occupancy. Our priority is our guests’ wellbeing and we believe that privacy and tranquility play a vital role.

Thank you for complementing on the entire team and especially Jose, our Guest Service Manager and Ruwan along with his colleagues from Shades.

We are looking forward to welcoming you again soon!

Until then,
Stay well,
The Management

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Reviewed 17 October 2013

I have booked couple of night at the hotel , the hotel nice, however they have failed to mentioned that they have huge construction next door that kept waking up my kids

SO stay away if you have kids

When we complained the staff said they did not know about it! and they could only say sorry

This is not westin standard by aware

  • Stayed: October 2013, travelled with family
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3  Thank Geoge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 22 October 2013

Dear George S,

Greetings from The Westin Abu Dhabi.

We do regret that your and your children’s well-deserved relaxation was disturbed by some noise.
In fact, there is no major construction around.

We would be happy if you chose to return to The Westin Abu Dhabi at another time so that we take your wellbeing seriously and put all efforts in making you feel better when you leave than when you arrived.
Thank you again for your comment.

Stay well,
The Management

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Reviewed 16 October 2013

Great experience from the moment we arrived until checkout. Very comfortable rooms all on the Golf course side to get your dose of Green Grass, The Golf driving range is central but a bit pricy for 100 Dhs. We all got our mosquito bite souvenir but that did not spoil our stay.

Room Tip: Check their Facebook page for special offers
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  • Stayed: October 2013, travelled with family
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Thank Michel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 22 October 2013

Dear Michel F,

Thank you for sharing your review.
It is a pleasure to read that you had an enjoyable experience throughout your short stay.
We hope that you had some other, more positive and longlasting, memories of your stay, other than the mosquito bites. Tipp from our Heavenly Spa: Lemon oil helps!

Come back soon – fresh offers are online regularly!
Stay well,
The Management

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Reviewed 14 October 2013 via mobile

We stayed in the Westin Abu Dhabi for 2 nights. We were there because of a stopoverleg to Dubai (wedding anniversary). We went with the four of us.

Kevin (11) all the people are so friendly and polite. They always greet you whereever you are. The pool is cool! There are more then 2 lifeguards always around. The vanille shakes are exquisit. The rooms have lovely beds and we tot Apple's every day for free. The food is lovely.

Jona (8) there are lovely restaurants. It's very quiet. And many people work here to spoil us. No one is ever looking angry! There is lovely glass stuff. The furniture is very cool.

Parents: we arrived seven hours before our check in time. We could go to the room immediatly. The service was brilliant. The rooms spacious and clean. We had some room service which was perfect. When travelling to Abu Dhabi this hotel is recommended. I will surely recommend it to everybody. It's close to the the AirPort and the many many nice things to do in Abu Dhabi.

Stayed: October 2013
Thank San D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 22 October 2013

Dear San D,

Greetings and Thank You from the entire team of The Westin Abu Dhabi!
We are delighted that you and your family enjoyed your stopover here.
Dear Kevin, we hope that you will remember the pool and our helpful lifeguards for a long time and where to get the yummy vanilla shakes!
Dear Jonas, everyone here at The Westin says Thank You for recognizing that we want to spoil you – and it worked!
Dear parents – Happy Anniversary! Your sons’ comments are a real treat and mean a lot to us.
Please let us know whenever you or your friends are planning another stopover or longer stay in Abu Dhabi, we are looking forward to creating another memorable experience!

Until then,
Stay well,
The Management

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Reviewed 8 October 2013

I stayed at the Westin, Abu Dhabi last week for three nights. On my final evening, I had a problem with the A/C in my room. I called reception, and an engineer was sent Immediately. When he couldn't fix it, he said he would organise for me to move to another room. There were not many rooms available, and I did not want to sleep in a smoking room, so after searching for me, the duty manager, Nick upgraded me, and gave me a very nice room (actually, it was a suite) for the evening. It was amazing. Nick went out of his way to help me, and even sent me Arabic sweets up to my room with my room service. I just wanted to say thank you for making me feel special, and for the level of service the Westin provided me during my stay, it was great. I also have to say, the bed, and sheets were SUPER comfortable!! Thank you. Lorna Dryburgh

  • Stayed: October 2013, travelled with family
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1  Thank Lorna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinAbuDhabi, Manager at The Westin Abu Dhabi Golf Resort & Spa, responded to this reviewResponded 10 October 2013

Dear Lorna Dryburgh,

Greetings from The Westin Abu Dhabi and thank you very much for highlighting the service and attitude of our Duty Manager Nick.
We are happy to share this feedback with all associates as motivation and good example.
Please accept my apologies for the inconvenience you had in the first place. Of course your wellbeing and well-deserved rest are our priority and we are happy to see that we were able to enhance your experience.
Westin’s Heavenly Bed really lives up to its name!

We look forward to welcoming you again soon and pampering you once more with personal service to ensure a true Westin Experience!

Until then,
Stay well,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Abu Dhabi Golf Resort & Spa

Address: Sas Al Nakhl | Khalifa City 'A', Abu Dhabi 126 797, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 128 Hotels in Abu Dhabi
Price Range: £97 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Abu Dhabi Golf Resort & Spa 5*
Number of rooms: 172
Official Description (provided by the hotel):
The Westin Abu Dhabi Golf Resort & Spa is the hospitality heart of the Abu Dhabi Golf Club - a 27 hole championship course, home to the PGA European Tour Abu Dhabi Golf Championship. This urban retreat is a refreshing addition to a city sprawling with glass and steel structures and will put the focus back on the outdoors and natural surroundings. Our restaurants and bars will offer you the finest cuisine in exceptional surroundings.All our 172 guestrooms feature the Westin Heavenly furnishings and amenities and are facing the golf course with private balconies to soak in the atmosphere and rejuvenate. This is how it should feel. A renewing sleep, energizing workout, relaxing spa, nourishing foods, and clean, fresh air - all enable Westin guests to preserve wellness during travel. Celebrate your special day, whether it's an engagement or wedding in style with beautiful surroundings at Westin Abu Dhabi Golf Resort & Spa. ... more   less 
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