Last week we booked 6 rooms to stay there as a family, we requested all the rooms to be next to each others 2 weeks ago, but when we reached there 4 only was met our requirement. the staff refused even to make up for that and upgrade one of the rooms to the next level to be all on the same level.
3 of the rooms had a A/C problems, the maintenance guys spent 2 hours to fix it, and unfortunately the only thing that we got is a late check out for two rooms only to make up of their problems, they even didn't offered another room while it's their mistake.
while check-out they charges us $600 as a fine for smoking, even they couldn't prove that these area are non-smoking areas, no stickers, boards or been informed by any of the staff.
the reception guy (who's name is Bruno) offered us a birthday cake while check-in and he asked me when to deliver it, I told him 7:30 is fine. we haven't seen this cake until I followed up with room service at 11:30 PM.
Matt is one of the rudest guy I have ever dealt with, and he introduced himself as a manager. when we was discussing with him the problems we faced with the hotel and smoking fine issue he came to us and said he called the police for us.
Really it was the worst hotel I have ever been, and according to the staff and the way they deal with their customers, I don't think this hotel deserve more that three stars.
- Official Description (provided by the hotel):
- The Westin Abu Dhabi Golf Resort & Spa is the hospitality heart of the Abu Dhabi Golf Club - a 27 hole championship course, home to the PGA European Tour Abu Dhabi Golf Championship. This urban retreat is a refreshing addition to a city sprawling with glass and steel structures and will put the focus back on the outdoors and natural surroundings. Our restaurants and bars will offer you the finest cuisine in exceptional surroundings.All our 172 guestrooms feature the Westin Heavenly furnishings and amenities and are facing the golf course with private balconies to soak in the atmosphere and rejuvenate. This is how it should feel. A renewing sleep, energizing workout, relaxing spa, nourishing foods, and clean, fresh air - all enable Westin guests to preserve wellness during travel. Celebrate your special day, whether it's an engagement or wedding in style with beautiful surroundings at Westin Abu Dhabi Golf Resort & Spa. ... more less
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