The hotel itself is really nice. It overlooks a golf course and the surroundings are really beautiful. The rooms are spacious however it is a bit sad in the rooms that the places where they used marble are really dirty and in our case the desk, also made out of marble was really sticky. These have not been cleaned in years and will never be clean again since it is a natural stone so all the dirt has been absorbed by the marble.
But ok our stay, mmm... our check in was relatively smooth only our room was not ready yet. So we agreed with the receptionist that we would leave our luggage in the hotel. Which was not a problem and our luggage would be in our room when we would get back. We returned 5 hours later.... but guess what? no luggage. Not a problem so I phoned tot he conceriege on duty. 10 minutes later he called back because we had to describe our luggage. Did that and finally our luggage arrived.
During the chekin the clerk told us that due to the class of room we had booked we were entitled to the happy hour in the bar. Lovely, so around 7 pm we went to the bar had some snacks and ordered the drinks. But of course there was a problem. Our waitress said that we were not entitled to the happy hour and had to pay. So back to the reception they had to check and yes we were entitled to it. The clerk then on duty said he would make a note in our booking so everybody would be able to see it. Tragically, such a note was never made and the same thing happened the next day. The day after the next day they tried again but I said we are not having this conversation for the third time.
During check in we also made a booking for the golf . Normally a voucher is given but since we didn't have our room number yet, this would be delivered to our number. Unfortunately it suffered a bit the same faith as our luggage. The voucher never arrived. Here again not to worry so next evening I went up to the concierge on duty and asked for the voucher. Guess what? We were not in the system, not by name not by room number, nada niente nichts. As that was after the second discussion about if we were entitled to the happy hour we had a bit enough. So I told the concierge not to make a new booking for us since we were going to check out. I think we were quite patient with the service of the hotel but enough is enough. But that was not the end of it. Next morning at 7.15 AM concierge on the phone; We didn't show up at the tee off time. Excuse me?! We were not in the system etc etc. He tried to lay the blame on us and that we could tee off later but we already decided to leave so no thank you. That was quite a discussion so early in the morning.
So next day we checked out. Straightened everything out with the concierge and he admitted that it was something with his team. We told the receptionist of our concernes and he told us that we would be contacted by the manager. Needles to say that this also never happened. But to put the cherry on the cake, we have been anyway charged for the golf on our credit card although that was not the agreement we made when we left.
- Official Description (provided by the hotel):
- The Westin Abu Dhabi Golf Resort & Spa is the hospitality heart of the Abu Dhabi Golf Club - a 27 hole championship course, home to the PGA European Tour Abu Dhabi Golf Championship. This urban retreat is a refreshing addition to a city sprawling with glass and steel structures and will put the focus back on the outdoors and natural surroundings. Our restaurants and bars will offer you the finest cuisine in exceptional surroundings.All our 172 guestrooms feature the Westin Heavenly furnishings and amenities and are facing the golf course with private balconies to soak in the atmosphere and rejuvenate. This is how it should feel. A renewing sleep, energizing workout, relaxing spa, nourishing foods, and clean, fresh air - all enable Westin guests to preserve wellness during travel. Celebrate your special day, whether it's an engagement or wedding in style with beautiful surroundings at Westin Abu Dhabi Golf Resort & Spa. ... more less
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