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“Good quality, modern hotel at decent rates. Needs attention in some areas though.”

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Centro Yas Island Abu Dhabi by Rotana
Ranked #39 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 14 July 2012 via mobile

Overall this is a good hotel for a couple of nights stay. Rooms are clean and modern. Corner rooms are of a good size, but standard rooms are very small and only suitable for a short stay. These smaller rooms have limited working space since can't get chair in between desk and the bed. Small bar is friendly and good for an early evening drink. Buffet restaurant food is good quality and varied, but the service is poor. Don't seem to have enough staff, particularly clearing tables at breakfast. Nice pool but nowhere to get a drink outside unless you dress and go in to the bar. Good 24 hour take-away coffee shop. Free wifi. Overall, high quality in the 3 star bracket but still lacks a few finishing touches.

  • Stayed: July 2012
    • Value
    • Location
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Thank Gary11110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasIslandRotana, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this reviewResponded 19 July 2012

Dear Guest,

thank you for your review and your coments regarding the service, which have been taken into consideration. We are sincerely looking forward welcoming you back in the near future.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,136)
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900 - 906 of 1,136 reviews

Reviewed 11 July 2012

The only good thing about this experience is that I did not select this hotel myself. I was sent to this hotel by Etihad Airlines who failed to put me on confirmed trip. I had to stay at this hotel for twelve hours waiting for the next trip.
What I had there were unprofessional employees and bad food. The employees were dealing with me and other guests referred by the airlines in a rude way as if we were homeless sent to them by a charitable organization.
Overall, the hotel seems like two stars hotel viewing the amenities, staff and food quality/ variety.

Room Tip: Not recommended
  • Stayed: July 2012, travelled on business
    • Value
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1  Thank Salamin101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasIslandRotana, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this reviewResponded 17 July 2012

Dear Guest

we thank you for your review and appreciate your valuable feedback. We regret to hear that your stay with us was not as pleasant as we would have expected and the difficulties of your flight.

Please let us know should we be of any further assistance.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

As residents of Abu Dhabi we regularly visit the Centro and have always been happy with it. The rooms are small but the place is spotless and service is good! Food is always fine too! Make sure you check your bill though. We regularly go for brunch - advertised l today as 139 AED but we were charged 179. Despite having contacting the hotel twice via their online form they have not had the courtesy to reply. Shame as the service is usually so much better than this in all the Rotana hotels!!!

Stayed: July 2012, travelled as a couple
2  Thank stc8190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Dear Guest,

thank you for your review and your kind words about the service provided. Nevertheless your comment regarding the charges is taken into consideration and we are sincerely looking forward welcoming you back in the near future.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2012

Good budget hotel on Yas island, with tiny rooms, adequate breakfast and good service. Clean.
Didn't like the furnishing & overall design but that's personal taste. Taxis always available in front of the hotel but allow approx 30 minutes & 40 dirhams if you have to go to downtown (AD mall).

  • Stayed: December 2011, travelled on business
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Thank SPDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear Guest,

thank you for your review and your kind words about the service provided. We are looking forward welcoming you back in the near future.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2012

We stayed at Centro Yas Island for one night after we attended a concert at the Yas Arena. We drove down from Dubai in the afternoon and arrived to a very busy hotel lobby! The check-in was a bit slow but I guess that is to be expected since the hotel was so busy. Once checked in, we made our way to our room and found that it was a decent sized room, very clean and with a nice, comfy bed. The hotel is in a cluster of about 5 other hotels and this allows many choices for dining in the area which is a nice thing if you don't want to just eat at the hotel's restaurants. We ended up having pre-dinner drinks at the Crowne Plaza! At check-in we were presented with a coupon booklet for restaurants in the hotel as well as the Yas Rotana next door so we decided to eat dinner at the Indian restaurant (in Yas Rotana) and it did not disappoint. The hotel is in walking distance to the Arena which makes for easy transportation (your legs!) and no need to drive or search for taxis after the show. The breakfast buffet the following morning was enjoyable. Overall, this is a great, basic hotel for a weekend stay on Yas.

  • Stayed: March 2012, travelled as a couple
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Thank torjetaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

Dear Guest,

thank you for your detailed review and your kind words about the overall product, the food and the services provided.

We are looking forward welcoming you back in the near future.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2012

i had a nice time with this hotel and the team work was very helpful spacial oussama in reception i enjoyed to much and if i coming again because of the excellent service .

  • Stayed: May 2012, travelled as a couple
    • Value
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Thank mohamed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Guest,

thank you for your review and your kind words about the hotel and the friendliness of the employees. We are looking forward welcoming you back.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2012

Stayed at the Yas Centro 3 times in May-June of 2012 on a third party recommendation. It's definitely one of the best 3 star hotels I've ever stayed in.
Pros:
*Exceptional staff - friendly, attentive and very helpful
*Comfortable beds
*Extremely clean (the housekeeping staff is very thorough - I'm rather picky and I was impressed)
*Reliable laundry service
*Fast elevators (rarely a wait)
*Free, fast wifi throughout the hotel/patio/pool
*Beautiful, newer pool with plenty of lounge chairs and towels
*Small but well-equipped gym
*Stylish, reasonably priced bar with knowledgeable and friendly staff
*Very knowledgeable and helpful concierge (they're a great resource for arranging weekend activities)
*Well-priced breakfast with plenty of choice and an omelette/custom egg station
*Exceptional value for the price

Cons
*Far away from Abu Dhabi proper (taxi is about 30minutes and 65AED)
*Rooms are only equipped with showers - no bathtubs
*Air conditioning in common areas can be chilly
*Limited room service menu

All in all, a great stay and an exceptional value (better than a number of 4 star hotels in Europe/NA).

Room Tip: Rooms facing the Rotana Hotel are much quieter (the hotel is right under a common flight path for AU...
  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BellaB1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YasIslandRotana, Manager at Centro Yas Island Abu Dhabi by Rotana, responded to this reviewResponded 19 June 2012

Dear Guest,

thank you for your detailed review and your kind words about the overall product, the services provided and the employees of the hotel. We would very happy welcoming you back in the near future and please let me know should I be of any furhter assistance.

With best regards,

Eleni Tsolakou
Executive Assistant Manager
Email: eleni.tsolakou@rotana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Yas Island Abu Dhabi by Rotana

Address: Golf Plaza, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #39 of 128 Hotels in Abu Dhabi
Price Range: £48 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Centro Yas Island Abu Dhabi by Rotana 3*
Number of rooms: 259
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