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“WOW!”
Review of Hyatt Capital Gate

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Hyatt Capital Gate
Ranked #13 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level 6 Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“WOW!”
Reviewed 31 October 2012

Hyatt capital is the synonym for real luxury!! amazing rooms, decor and style! you should see the bathroom area nothing more relaxing:) very spacious, really elegant. Top amenities in all rooms like espresso machine and a variety of teas, coffees etc. Hotel staff are very well oriented starting from the door man all are extremely professional.. I had an issue in my room and the FOM Mohammed ( exceeds expectations) solved it on the spot. The bed is the most comfortable hotel bed i think
A must try hotel in Abu Dhabi

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lb-Amy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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Haleiwa, Hawaii
Level 6 Contributor
125 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 25 October 2012

I stayed at the Hyatt Capital Gate for 2 nights. I was lucky to get an upgrade to a beautiful suite overlooking Abu Dhabi and the distant desert.

The property is super modern. There was nothing missing in my suite. A ultra red light whirlpool, electronic curtains open and let you get a panoramic view from your bedroom, your living room and even from your bathroom.
3 TV's (Bedroom, Living room, jacuzzi), a small kitchen, private expresso machine, a large desk with plenty of outlets.
The hotel is connected to the Abu Dhabi convention center - it was very convenient.

The rooftop pool is fantastic. The modern gym on the top floor offered a wide variety of exercise machines. The gym in structure from the Philippines went out of his way to assist.

Personalized service was excellent. I enjoyed the superb breakfast buffet.
I can recommend this hotel when attending a trade show in Abu Dhabi - it's an excellent choice.

Room Tip: Treat yourself to a suite- it's worth the investment!
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eTurboNews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 28 October 2012
Dear Guest

We are delighted to hear you enjoyed your stay with us and greatly appreciate the time you took to provide us and fellow travelers with your feedback.

Come again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 October 2012

This hotel is an amazing engineering feet. Our room on the 30th floor was large, very modern clean and with the most comfortable bed. The room included free bottles of water & fruit & tea/coffee machine and the TV had lots of channels to choose from. It also included a well stocked mini bar at reasonable prices.
The bathroom included a shower and a large bath.
The wi-fi connection was good but not free - it costs 55AED per day - which is a bit mean for a hotel like this.
Also our room rate dod not include breakfast, which again seems a tad mean.
The pool on level 18 is good but the seats near the bar area could do with some shade or umbrellas.
The staff were very friendly and excellent and always willing to help.
The only downside is that the hotel is located a fair way from the main sights of Abu Dhabi city and the whole area around the hotel is an ugly construction zone with our taxis finding it difficult to find the hotel entrance on a few occasions.
But the hotel is still well worth staying in.

Room Tip: Make sure you request a high floor.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 24 October 2012
Dear Guest

We greatly appreciated your constructive feedback - thank you.

We're delighted you enjoyed your stay however apologise regarding the construction that is being carried out around the hotel. The infrastructure of the roads are being renovated and upgraded to make it easier for future guests to access the hotel and ADNEC (Abu Dhabi National Exhibition Centre).

Internet isn't included in all room types however is complimentary for those staying in a Suite or on a Corporate Rate with us. In addition, if you're booking online, Hyatt rates do not include breakfast automatically. In the future, we suggest you try our Bed and Breakfast package which you find under our Special Offers page.

We look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
Level 5 Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 11 October 2012

What can I say: excellent service, nice design, beautiful and huge rooms, good bathrooms and shower products, very good restaurant with stunning views over Abu Dhabi.
The real difference, however, is in the high quality of the staff and the level of seamless service.
Me and my colleagues are frequent travellers to the region and very frequent guests with Hyatt all over the world. This property is a nugget.
The only let down is in the location - although conveniently located, the permanent road construction around the adjacent ADNEC (convention center) makes it a bit difficult to reach at times. However, do NOT let this put you off. You will be more than compensated.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank montgolfier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 14 October 2012
Dear Guest,

Thank you for your wonderful remarks which I will share with my colleagues! We are thrilled to hear you enjoyed your stay and look forward to your return.

We do hope by then the construction will be over. They are actually building an overpass which in the future, will make it much easier for all our guests to access the hotel from various directions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo,Egypt
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2012

I had an excellent accomodation in this Hotel ( Everything is perfect )
the best waiter Ever is Sanae Karim with its shiny Smile , she is really the best with her perfect attitude ,also very helpfull
wish to come back again as it really an excellent hotel.

Room Tip: Choose any :)
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HMGMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 14 October 2012
Dear Guest,

We are delighted to know that you enjoyed your stay however more importantly, that in particular, Sanae Karim provided you with outstanding service! Thank you for your comment as this has enabled us to reward her internally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2012 via mobile

High quality rooms, awesome staff, very comfortable rooms. Quick cab ride to other five star properties like Fairmont, Shangri La, Ritz Carlton. Sabine - night shift manager is most helpful! Overall, incredible hotel.

Stayed October 2012, travelled on business
Helpful?
1 Thank Brig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 29 September 2012

I have always had an interest in this hotel, especially after watching a TV documentary about the contstruction of this building and decided that if I am to visit Abu Dhabi then I must include a stay at this hotel.

We were fortunate enough to have a couple of days in Abu Dhabi as part of a visit to the Middle East and prior to travelling onwards to Doha we planned a night at this hotel.

Upon arrival we were warmly welcomed to the hotel and the car was valet parked by a memeber of staff and our luggage was taken for us and we were escorted to level 18 where the front desk for this hotel is located.

On reaching the desk we were warmly greeted by a very pleasent member of staff who showed genuine warmth and interest in the guests and provided us with lots of information. In addition he asked where I was from in Scotland and it turned out he had lived in Leith, Edinburgh for many years! We were swiftly checked in and then shown to our room. On route lots of information was given to us about the hotel, how it was constructed as well as lots of technical facts which was very interesting, together with lots of information about the surrounding area and places to go and see.

On entering the room, I was blown away. The view for one was fabulous with floor to ceiling windows with clear views across Abu Dhabi and the Gulf and a bathroom with glass windows to the room with a raised bath. So much thought had clearly gone into the interior design of the rooms, all of which were light, spacious and comfortable with modern furnishings. The bathroom was large, with a fabulous bath, large walkin shower and so much more.

Coffeemaker, large wardrobes and a desk that would make you want to sit at it and work due to the view, and also the beds were wonderful and very comfortable.

I fell in love with the room, and it is not often that I can say this but I would have been quite content not leaving the room and just taking the time to relax and chill out admiring the view, but there is so much to explore in and around Abu Dhabi that I could not justify staying in the room.

There is a nice pool located on level 18, which is attached to the side of the buidling and this is a wonderful place to chill out and soak up the rays, and then take a refreshing dip in the pool. The sunloungers are very comfortable, and the pool staff are warm and friendly and provide you with complimentary water and ice cold refreshing towels which is a very nice touch and most appreciated.

There is also a very nice SPA area, and the changing rooms are clean, with every item you need to freshen up, you can tell attention to detail has certainly not gone a miss here.

There is a very nice restaurant within the hotel, but due to lack of time and going out we were unable to take advantage of it, however I did hear some good reviews from others.

I just loved this hotel, everything about it made me want to stay and it was unfortunate that our stay was so short, however I really hope to be able to return again soon.

Overall the staff were excellent, a true asset to Hyatt and this hotel is probably one of the best that I have been fortunate enough to stay in and I would highly recommend it.

Thank you Hyatt for such a wonderful stay and please pass on my thanks to all the staff, and also the male member of staff at the Front Desk who lived in Leith, sorry I didn't get his name however he truely is a credit to Hyatt and deserves recognition.

If you are in Abu Dhabi, a stay at this hotel is a must.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Insel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Desiree G, Public Relations Manager at Hyatt Capital Gate, responded to this review, 30 September 2012
Dear Guest
We are completely humbled by your wonderful comments – thank you! No doubt we are delighted that we not only met but exceeded your expectations during your short trip here. We look forward to welcoming you back soon, especially Ankush – the gentlemen who checked you in! We have of course rewarded him internally for the outstanding service he provided you with.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Capital Gate

Property: Hyatt Capital Gate
Address: 1 Street | P.O. Box 95165, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hyatt Capital Gate 5*
Number of rooms: 189
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety of Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge located on the 18th Floor.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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