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“Delivers, delivers, delivers!”
Review of Hyatt Capital Gate

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Hyatt Capital Gate
Ranked #14 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Delivers, delivers, delivers!”
Reviewed 6 January 2013

Like many of us, I have had the benefit of staying in some of the hotels considered the best around the world. In addition, having worked for some of the worlds best airlines, I believe I am able to draw some realistic conclusions on the service and product offered by the Hyatt Capital Abu Dhabi team of service professionals as well as the product they offer.
Having been to Abu Dhabi approximately fifteen times during the last five-seven years, I have seen the city transform.
I believe many people drive by the unique and beautiful Hyatt Capital building on their way to downtown Abu Dhabi, next time, don't, stop, explore, stay!
If you think the Hyatt Capital Abu Dhabi is only for the visitors to ADNEC (Abu Dhabi National Exhibition Center), you cannot be more wrong!
It's only a AED 50 (approx. USD 15) cab fare from AUH International Airport.
The evening we arrived, we were swept off our feet by the professionalism and great hospitality we received from Robin at the Front Desk as well as the appreciated flexibility offered by Ferhad, Sales Manager.
Robin, a warm and gentle man gave us a tour of the rooms and we were immediately hooked.
One day later we checked in and we are still here.
The rooms are bliss, the beds more heaven than any previous "Heavenly bed" ever experienced and the sheets unbelievable.
Wonderful view from the topfloors.
TV- Al Jazeera Intl. and all the others.
Air-condition perfect, as cold one wants it with Auto function.
Room-service, impeccable, fast and friendly.
Housekeeping, most friendly and non-imposing. When ordering extra espresso Illy-coffee, always arrive within 5-10 min.
The Spa and pool area, incredible location and view, "on top of the world feeling", non-crowded and peaceful with a million euro view!
Melanie and the rest of the team offering the kindest and highest professional approach.
To summarize, the entire team at Hyatt Capital Abu Dhabi delivers, time after time, day after day, with a smile and the industry's highest possible standards.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank swededest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
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Traveller tips help you choose the right room.   Room tips (169)
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English first
Milan, Italy
Level Contributor
121 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 5 January 2013

beautiful. everything is unique here. fantastic contemporary architecture, luxury interiors, best view in town. this is the place to be. don' t forget to stop at the SPA too. Hyatt quality on the top. If you are looking for an alternative to the usual gold&marble hotel, I suggest staying here. The hotel is directly connected to ADNEC exhibition centre, so it' s ideal for this (obviously much more expensive than the Aloft next door).

Room Tip: each room has a different shape, so....good luck!
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SerGioDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 10 January 2013
Dear Guest
We’re humbled by your lovely comments and are delighted to hear you enjoyed a full experience with us.

Hope to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 January 2013

What a great hotel. Apart from the fantastic looking building, the staff at this hotel are probably the best I have come across in my years of travelling for business and pleasure. Nothing is too much trouble for them and they have organised everything to make my stay pleasurable and stress free. The rooms are terrific ( I am on level 30 overlooking the city). The hotel is quite a way from the action of the city but the taxis are cheap and efficient and unlike most of the world they are clean and the drivers polite and honest. Everything about this hotel screams 5 star and I would recommend it to anyone staying in Abu Dhabi.

Room Tip: I stayed in a Deluxe King Room which is 45 square metres. Make sure you are away from any constructi...
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 December 2012

Staying at the Hyatt Capital Gate is an unique experience. From afar, the building is a wonderful testament to the vision of the leaders of the Emirates-to build bigger and different. The building is gorgous as your car is coming towards Abu Dhabi. There are two views for the room you can pick from--facing the sea or facing the city. I chose the sea and it is a nice view. Reason why I wrote nice and not great was because the design of this building is a honeycomb design. So the view was partially blocked by X-shaped columns. The room layout was also weird; and again it is because the unique slanted oval-like structure of the building forced each room to be kind-of off. It would be excellent if it was a floor to celing open layout design. To me, that would have been excellent. If I were the owner of this building and had to choose between style and fuction, I would choose function. It is a hotel after all, so people would rather feel more comfortable INSIDE the room rather than just looking at the building. Ok, I digress. In terms of amenities, this hotel was pretty good. It was very nice and clean. The bed was excellent with fluffy pillows. Running water was strong and hot. Many of the staff were new but were very nice. I had breakfast everyday in the hotel. It was not a buffett but rather a set course. It was okay , not out of this world. As a loyal fan to the Hyatt brand, I want to see this hotel succeed and do well. So please take my review as constructive criticism. The breakfast needs improvement. I would understand why it's a set course since there were not much customers and a buffett would be too costly. But I think the course could have been more diverse with more selections/options, etc. The automaic curtain remote control took some time to learn to use. The ones in the Vegas Palazzo is alot more user friendly. Just FYI. The outside decorative LED lights was a real eyesore for those staying inside the hotel. I understand that it must look nice from the outside but when you are watching TV and you see in the window there is constantly color changing reflecting back on the windows. Its just annoying. Perhaps, it can be on a timer. I will be back and I would like to see the hotel do well.

Stayed March 2012, travelled on business
Helpful?
2 Thank Danny Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 10 January 2013
Dear Guest
Many thanks for taking the time to provide us with your valuable feedback. Indeed, all of our rooms are unique in shape and size due to the shape of the building, setting us apart from our competitors – every time you stay with us, you will have a different experience.

We have taken your comments on board in regards to our breakfast buffet and will determine a solution. We will also encourage our colleagues to show our guests how to use the remote control for the curtains when you are personal escorted to your room.

We’re delighted you will be back and look forward to welcoming you accordingly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 December 2012

The architecture is stunning. Rooms are well appointed and testefully decorated with great bathrooms that are spacious and well set up. The decor of the rooms is tasteful and modern, the seating is comfortable, the work area well laid out and spacious with good lighting and the beds are comfortable and the rooms well sound proofed. The coffee machine in the room is a great touch and much appreciated by those of us who work late into the night and are addicted to coffee. Buffet breakfast is good with an excellent variety of food and great views! Decor throughout the hotel is elegant and tasteful. My only two gripes are minor and could be resolved very easily. First was that I received my wakeup call 2 hours early at 0345 which was extremely annoying as I had only been asleep for 1.5 hours when I received the call, and only just got back to sleep when the real call came through at 0545. Second complaint is the slowness of the concierge service. I checked in at 2315 and it took 40 minutes for the baggage to be brought to my room, and when I checked out at 0700 it took 30 minutes for them to respond. Apart from that everything else was to the high standard I expect from Hyatt properties.

Room Tip: The rooms are all on the higher levels of the building - the Hyatt starts on 18th Floor and the room...
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sinabada55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
112 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 7 December 2012

The first thing that strikes you about this building is its architecture. The check in and check out was efficient. The rooms are spacious and the bathrooms are comfortably large too. Good variety of food on the buffet breakfast. Room service was a bit slow. The fitness center, spa and swimming pool were all really good. Perfect hotel for business trips. Views from the rooms are nice.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SiddharthVasudevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalGate A, Public Relations Manager at Hyatt Capital Gate, responded to this review, 12 December 2012
Dear Guest

Thank you for taking the time to share your positive feedback with us. We're happy to hear you enjoyed your stay however regret that your Room Service experience was slow. The team has been made aware of your feedback so we can work towards ensuring this doesn't happen again.

We look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 December 2012

It is a beautiful hotel and the staff were excellent. It is nice to stay at a hotel where every aspect of the stay was great. The fitness facility has great equipment. The food and service in the restaurant and bar were perfect. The rooms were clean and well laid out. All of the staff were helpful.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mavrik2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Capital Gate

Property: Hyatt Capital Gate
Address: 1 Street | P.O. Box 95165, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hyatt Capital Gate 5*
Number of rooms: 189
Official Description (provided by the hotel):
Hyatt Capital Gate Abu Dhabi is a premium business hotel located in the iconic Capital Gate building, which leans a record-breaking 18 degrees. The hotel is also a part of the Abu Dhabi National Exhibition Centre (ADNEC), the largest conference and exhibition venue in the Middle East.Hyatt Capital Gate Abu Dhabi offers 189 luxury five-star guestrooms and suites occupying the18th to 33rd floors of the Capital Gate building. It has a contemporary and luxurious design with panoramic views from floor-to-ceiling windows.Bringing a new focus to style and design in the city, the hotel invites guests to experience several dining options from the variety of Mediterranean flavours at the hotel’s signature restaurant, 18˚. For something more intimate, there is the residential-style Lounge located on the 18th Floor.Rayana Spa, Abu Dhabi’s only “sky spa”, is perched on the 19th floor overlooking the city. The Spa offers “a refreshingly elevated oasis experience” that complements the Fitness Centre, suspended outdoor pool and whirlpool.Hyatt Capital Gate Abu Dhabi is strategically located within walking distance of the UAE capital’s embassy and government district. It is less than ten minutes’ drive from the UAE Armed Forces General Headquarters (GHQ) and the twofour54 media zone. The international airport is a 15-minute limousine or taxi ride away. ... more   less 
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