I was truly disappointed with St Regis Abu Dhabi hotel.
I made the booking through SPG gold membership unaware that this was a new st regis and not the saadyat island one. When I got to saadyat island and realized the mistake, the st regis abu dhabi refused to change my booking to saadyat islan, even though it is the same hotel brand.
I ended up having to stay in a business hotel even though I wanted the resort type.
Now for the fun part of this hotel, since it is brand new there was almost nobody there and the service was very random. The pool was open but it only gets sun a couple of hours per day and the pool restaurant is still closed. The hotel beach is still under construction so you are stuck with the shadowed pool.
The rooms are nicely decorated but not operational yet. Our walk in shower flooded the entire bathroom, we called reception they said they fixed it (they didn't change our room) and next day the same thing happened again. This is truly unacceptable for what you pay.
In summary, they don't allow us to change booking to the hotel we wanted, the beach is under construction, the pool doesnt have shadow, pool restaurant is closed, our bathroom floded.
Avoid this place!
- Official Description (provided by the hotel):
- The St. Regis Abu Dhabi provides unsurpassed access to a wealth of experiences. Each of the guestrooms enjoy magnificent waterfront views of the Arabian Gulf and a bespoke experience provided by the St Regis Butlers. ... more less
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