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“Superb experience from start to finish”

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The St. Regis Abu Dhabi
Ranked #8 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Riyadh
Level Contributor
253 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Superb experience from start to finish”
Reviewed 25 February 2014

Where should I start?! This place was simply magnificent. The friendly staff, the unparalleled views from the 39th floor, the luxury of our (upgraded) room, the location. I can keep on going.

We checked in late evening and were offered complimentary drinks at the check-in desk. The gentleman who checked us in informed us that due to the fact that we booked with AMEX Plat and were also SPG Gold member, we had been upgraded. I was already aware that we'd get the complimentary upgrade, but I didn't know they'd bump us up 4 times to the Grand Luxury Suite! Talk about a surprise :)

We were walked to the elevator and informed that our butler would be waiting for us upstairs. Sure enough, Nidal was at the door waiting for us and showed us all the features the beautiful room had to offer, although, honestly, we couldn't get past the 270 degree sweeping views from the floor-to-ceiling windows. WOW!

So apparently, the St. Regis offers a 24-hr complimentary hot beverage service, and an unpacking and packing service, too. We made full use of the beverage service, but didn't feel like we wanted to get too, too pampered and opted not to try the latter :)

It was my wife's birthday and so I had requested for some flowers and cake, and when we entered I thought, ah maybe they forgot, no biggie. Then the bell rang and in came Nidal and Fatima with a beautiful bouquet of flowers, a delicious red velvet cake and a platter of chocolate dipped strawberries. Again, it was wonderful. We almost felt overwhelmed.

The room, on the 39th floor, was comfortable to say the very least, very well appointed and had everything we needed. The only minor gripe I might have is that there really wasn't a spot to put a large suitcase, it was just at the entrance. But honestly, if this is my biggest gripe - I'm a happy man :) The views, again, were spectacular. We sat late in the night after the kids had gone to sleep, quietly basking in the glow of the lit city below. Oh yeah, then we pressed a button and the curtains closed automatically :)

The bathroom was excellent, with another minor issue that the shower leaked out into the main floor, but maybe I just took a really long shower. The little embedded TV in the mirror was really sweet ... the kids thought it was awesome they could watch their cartoons while getting ready in the morning.

The breakfast was very good for what was on offer, although I had slightly higher expectations after experiencing the room. The selection was great, but I would have expected something on a grander scale. Again, nothing that detracts from our experience, it really doesn't. We enjoyed breakfast on our trip, the staff was exceptional and we loved the ambiance of the dining area.

I can really keep on going about how wonderful this property is, but I'll cut to the point: if you're still thinking where to stay, and this place is in your budget, it's an absolute no-brainer. You will not be disappointed.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohammed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
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English first
Oakville, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 February 2014

Luxury hotel for just good reasonable price - about $230 USD. You probably wont find such price anywhere else, definitely not in North America. Hotel is so technologically advanced, it has an TV embedded in the mirror in the bathroom. Fine breakfast, good restaurant.
The beach is still getting ready for the tourists to come and now it's not the beach season yet.
Very nice view from the room.

Room Tip: Ask for the city view room.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sapamsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis M, General Manager at The St. Regis Abu Dhabi, responded to this review, 21 March 2014
Dear Sapamsp,

Thank you very much for sharing your positive feedback, I am delighted to know that you enjoyed the hotel facilities as well as our food and beverage offerings. We look forward to your next visit!

Sincerely,

Oliver Key
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

We stayed on February the room is elegant and luxury décor, the service was helpful from the check in to the check out. We ordered dinner in the room on valentine we enjoy it very much especially they have the chocolate fondue with champagne. The breakfast in the restaurant was amazing too. We will come back again

Room Tip: St Regis Suite
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yousif_ae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 15 February 2014

I stayed at the St Regis for one night and would definitely return. The room was clean, luxurious and spacious and had a beautiful view of the corniche. I decided to test out the spa and was not disappointed: large marble interiors with a huge jacuzzi . Very clean facilities. Chris the lovely German spa director was an absolute delight to deal with and ensured a 5 star service was provided. Overall a wonderful stay , my only issue was a rather delayed check-out possibly due to staff shortages at 7:30 am . Otherwise I had a lovely experience and would return for sure.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sararita777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis M, General Manager at The St. Regis Abu Dhabi, responded to this review, 28 February 2014
Dear Sararita777,

I am delighted to know that you find almost everything perfect at The St. Regis Abu Dhabi, however I would like to apologize for the delay experienced at check-out. I passed on your comments to our Director of Spa and Leisure which he appreciated very much.

Thank you once again for sharing your feedback and we will try our best to make your next with us even better.

Sincerely,

Oliver Key
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 February 2014

We travelled from South Africa to Abu Dhabi, arriving at the Hotel as we pulled up the magic touch started our cab door was politely opened with a smile.... luggage was of loaded with no problem... even your handbag would have been loaded on to the trolley... Greeted by staff well trained, welcome arabian coffee and dateds on arrival tasted Awesome.... Check Inn excellent services.... we were excourted to our room settled in.... in a flash a knock on the door to familarise us with our surroundings.... Rooms our in a excellent condition....
Breakfast: to die for.... excellent service from staff and chef's....
Room service: The best experience ... thought they were standing outside our door to assist....

Dinner: Decided to order room service my son of nine years just adores the hospitality and service... would not want to eat out....

Having a TV in our toilette .... filled with all your toiletries including needle and cotton.... was amazing....

Suggestion: will recommend this Hotel a "Seven Star" Plus.... and will surely advertise in South Africa... trust and hope to be back soon....

Transport: Bus and cab services excellent... went within our surroundings and to Dubai

Magic touch: We had an awesome, flawless and amazing time at the St Regis

Room Tip: Our room was facing sea side... natural sunlight with an awesome view day and knight.....
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mymoena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis M, General Manager at The St. Regis Abu Dhabi, responded to this review, 10 February 2014
Dear Mymoena C,

Thank you very much for your wonderful comments. I am very proud of my team for leaving you with such an amazing impression and we are looking forward to welcoming you back at The St. Regis Abu Dhabi the next time you visit the city!

Sincerely,


Oliver Key
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 February 2014

Stayed for 3 nights in a St Regis Suite.

General: Modern hotel located in the Corniche. 15 min walk to the Marina Mall. Very awesome lobby with one of the prettiest chandeliers I have ever seen. Tea and dates and cold towels for refreshment always available in the lobby. Currently new so if taking a taxi might want to tell them its next to the Hilton Hotel.

Room: Luxe to the max. Huge. Power points in convenient locations. Nice living room, small but adequate dining room. Powder room present. Great bed with nice sheets. Temperature control in the room is a bit difficult. Tends to be a bit cold. Good sized vanity and good walk in wardrobe. Hangers don’t fit properly on rail which is a bit strange. Remede toiletries like all other St Regis hotels. Very awesome rain shower. Marble bath also extremely luxuriant. Good views from room.
Internet: Free in the lobby and in the room for SPG platinum members. Excellent speeds with reliable connection.

Restaurant: Had breakfast at Rhodes 44. Decent selection. Hot foods average. Waffles, pancakes and crepes available but not made fresh. Eggs menu. Good selection of salads, cold cuts, fruit, cheese, yoghurt. Fresh juices available. Good coffee.

Facilities: Small pool. Good gym. Remede spa.

Service: All round excellent. Met at room door by butler. 24h tea and coffee making service. All staff friendly, helpful, going the extra mile yet being unobtrusive.

Overall: Loved the entire stay there. Highly recommended.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dr_LTLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis M, General Manager at The St. Regis Abu Dhabi, responded to this review, 10 February 2014
Dear Dr_LTLL,

Thank you very much for the positive review on Tripadvisor, we are delighted to know that you loved the hotel over-all and that the team delivered flawless service throughout your stay. We will look into your comments on the temperature adjustment in the room, as well as the hot food offerings during breakfast and we will try our best to make your next visit even better.

Thank you once again and we hope to welcome you back soon!

Sincerely,


Oliver Key
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 February 2014

The best hotel I have stayed at!
Checking in was easy and relaxing, as we were seated comfotably while everything was being organised.
Door openers 24/7, arabic coffee in the lobby, with beautiful classic arabic architecture vs modern design through out the hotel.
The shampoo, hair and conditioner is even amazing!
The presidential suite, in between each building was extremely spacious, with a perfect view over Abu Dhabi.
The other rooms, were also very spacious, with natural lighting, and beautiful views.
Robes are included, as were slippers, which was a very nice touch.
A good selection at the buffet. The food was delicious, with a variety to choose from. The truffle mac cheese was my favourite on the menu! The healthy breakfast, and the fruit platter, with fresh juice to start off my day was also a favourite.
A very nice and chilled pool area.
A serene and tranquil spa, offering detoxifying exotic teas.
A huge hotel, with beautiful interior. The hotel is the perfect size to get around, not too big, not too small.
Best of all, the SERVICE WAS EXCELLENT!
This hotel was perfect!
Cons: This hardly bothered me at all, but the bathroom floor gets quite wet during showers, and the toilet wouldn't flush on one occasion (One phone call, and they were very quick to fix this). Regardless, best hotel stay I have ever had!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pkou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Regis M, General Manager at The St. Regis Abu Dhabi, responded to this review, 10 February 2014
Dear Pkou,

Many thanks for making my day! Comments such as yours are really great to read and I would like thank you for taking the time to post them on Trip Advisor. I have shared your feedback to the team and they were equally pleased to know that they've met your every expectation. We also took note of your observation regarding the bathroom issues, please be assured that these are now being reviewed and will be improved in the coming weeks.

Thank you once again and we hope to see you back at the hotel soon.

Sincerely,

Oliver Key
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Abu Dhabi

Property: The St. Regis Abu Dhabi
Address: Nation Towers 5 St, Abu Dhabi 60476, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The St. Regis Abu Dhabi 5*
Number of rooms: 283
Official Description (provided by the hotel):
The St. Regis Abu Dhabi provides unsurpassed access to a wealth of experiences. Each of the guestrooms enjoy magnificent waterfront views of the Arabian Gulf and a bespoke experience provided by the St Regis Butlers. ... more   less 
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