We had a short stay at the St. Regis. The property is amazing, well kept, and in a good location. The rooms are spacious, clean, and comfortable. The amenities are great as well, two nice pools (one by the beach) and the private beach access was nice. There are 3 different gyms, all very clean and modern equipment, probably the best hotel gym I've ever been to. The spa was also very nice especially if you have AMEX Fine Hotel benefits. The breakfast buffet was one of the best we've had and the salads at the pool restaurant are also very tasty just a little bit pricey, but I guess the rest of the city is like that, so no real surprise. Our room was on the 33rd floor (lowest room floor possible) with a great view into the ocean. Overall the amenities and hotel property is exactly what you would expect of a St. Regis. However, the service is that of a 3 star hotel. Most of the staff are very nice and try hard but there just seems to be some confusion and it wasn't seamless like what you would expect at a St. Regis. For example at check-in, they didn't know the benefits of AMEX Fine Hotels or Starwood. We were told offered one thing and then it was taken back when they realized their mistake. For breakfast, we arrived at 10:58 (for a 11:00 closing) and we were denied food; turns out they close the buffet exactly at 11:00 even if you are still seated in the restaurant. Also, the concierge was frustrated when trying to make a dinner reservation for us and told me more than once that she didn't understand my "pronunciation" of the restaurant name Royal Orchid. The friends we traveled with had billing issues as someone else was also charging items to their room number. It just seems that either there was confusion amongst the staff or some didn't try to go above and beyond to help.
- Official Description (provided by the hotel):
- The St. Regis Abu Dhabi provides unsurpassed access to a wealth of experiences. Each of the guestrooms enjoy magnificent waterfront views of the Arabian Gulf and a bespoke experience provided by the St Regis Butlers. ... more less
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