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“Good stay at Novotel Abu Dhabi Gate!”

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Novotel Abu Dhabi Gate
Ranked #37 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 1 August 2014

I am staying at this hotel on a business visit and my stay has been very good and comfortable. The staff are very pleasant and attentive to the needs of the customers. I would like to mention in particular - Linda and Ienkila from the Front Desk and Aditya and Lem Lem from Horizon restaurant - who have been very helpful during my stay. Although the hotel is a bit far from the city, there are taxis available round the clock. Overall, a good stay!

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Manish Kumar G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 3 August 2014

Dear Trip Advisor Member,

Thank you for taking the time to post this review on Trip Advisor.

We are happy to read that you had a wonderful stay with us and that we were able to make your stay comfortable and relaxed. We appreciate your compliments about customer service by our colleagues. We will definitely share your heartwarming comments with our team on how you were impressed with the exceptional service provided to you by our team specially by Linda, Lenkila, Aditya and Lemlem.

Thank you for your continued patronage to Novotel Abu Dhabi Gate. We will be more than happy to welcome you many times, assuring you of our personalized service and best attention at all times.

Yours sincerely,
Nicola Hochgruber
General Manager

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446 - 452 of 630 reviews

Reviewed 26 July 2014

i stayed at these hotel to escape the crowded city of Abu Dhabi. i made the right choice on choosing to stay at novotel gate. i am relaxed, just what i came for, the pool was tremendously awesome. Jacuzzi and the steam bath is great. i cant said anything negative, everything when great. especially the staff, like Humnath who is always in his professional Mode and never to forget the service of Miko, whom i use to chat with when i was in the lobby. always greeted me when he sees me, he is so good and awesome.

Room Tip: you need to bring your map, as the hotel lack of street signs. before you go, make sure you know the...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Murod T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 30 July 2014

Dear Trip Advisor Member,

On behalf of Novotel Abu Dhabi Gate we wish to thank you immensely for taking the time to convey your comments about your experience during your stays with us.

We are glad that you choose us as a Getaway escape from the city and it is indeed heartwarming to know that we always able to make your stays with us truly a pleasant one. Thank you for your compliments on our fantastic recreation facilities & friendly colleagues. We will share your heartwarming comments on how you were impressed with the exceptional service provided to you by our colleagues, Miko, Humnath, Murodt.

We will be more than happy to welcome you many times, assuring you of our personalized service and best attention at all times.


Yours sincerely,

Nicola Hochgruber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Spacious room, very helpful reception staff, free wi-fi in the room worked very well. Belgian Beer Cafe is a great spot to chill inside the hotel. Highly recommended.

There is hardly anything nearby besides the next door Ibis hotel. It is about AED 55-60 by taxi from the airport, to go to the Grand mosque, it is about AED 15-20 by taxi.

My disappointments were:
(1)No free shuttle bus service to the city. You have to take a taxi all the time.
(2)Coffee at the breakfast was so bad - I have ordered latte and it did not even look like latte nor tasted like latte and I had to return it. The lady attendant mentioned to me that due to poor quality of milk, it is not good. Maybe they can put a self-service coffee machine? I know that you have pay top dollars to get a proper coffee in UAE but still, this is essential in the morning!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank B747-400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 26 July 2014

Dear Trip Advisor Member,

Thank you for taking the time to comment on our facilities and services by posting your review on Trip Advisor and it is indeed our pleasure having you as our valued guest during your stay in the hotel.

It is with delight to know that your stay with us was pleasant and we have met your expectation in most aspects of our services and facilities. Thank you for your praises regarding our colleagues’ hospitality and spacious room.

Your comment about the shuttle bus service & coffee has been noted. We would like to apologize for the inconvenience you faced whilst staying with us and rest assured that the same has been highlighted to our Food and Beverage team.

Thank you once again for your feedback and we look forward to welcoming you back to Novotel Abu Dhabi Gate, trusting that we will try our best to provide you with the excellent service that you truly deserve.

Yours sincerely,

Nicola Hochgruber
General Manager

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Reviewed 19 July 2014

Just there for some food and a drink. Very friendly atmosphere, good food and some excellent choices in beers. Sports on the TV, but not at a level to swamp you,
I did not stay there so cannot comment on the rooms.

  • Stayed: July 2014, travelled solo
    • Value
    • Service
Thank Thurlow954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 22 July 2014

Dear Trip Advisor Member,

Warmest greetings from Novotel Abu Dhabi Gate Hotel.

Thank you for sharing your experience at Belgian Beer Café Novotel Gate Hotel and your wonderful compliments of the outlet by mentioning that the place is friendly and has excellent choice of beers.

We always ensure that we do our utmost in providing exemplary guest service and ensuring that we go beyond our guests’ needs and expectations.

Once again, we appreciate your valuable comments and look forward to welcoming you back to Belgian Beer Café.

Yours sincerely,

Nicola Hochgruber
General Manager

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Reviewed 19 July 2014

We stayed here as a group - and the rooms are very average by ME standards; the service was generally a huge disapointement with service slow in restaurants and bars - there are probably better hotels to stay in but we booked late for the F1

  • Stayed: November 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 22 July 2014

Dear Trip Advisor Member,

Thank you for posting your review on Trip Advisor. We would like to apologize for the inconvenience you have encountered while staying with us. However as much as we want to fulfill your wishes and try our best to satisfy our guest needs. We regret that this was not possible as we were not able to meet your expectations.

We trust that the above experiences will not deter you from visiting our us again.

Thank you once again for your feedback and we hope to be given another chance to be of service to you in the future, trusting that we could provide you with a favorable stay next time.
Yours sincerely,

Nicola Hochgruber
General Manager

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Reviewed 14 July 2014

I had a long stay at the Novotel and everything was a nice surprise. From an early check in to the room with a vue of the canal to the Belgium Beer cafe downstairs. Taxis are always available outside as well and easy parking with ample spaces.

The rooms are your standard room size with modern features. Ceiling to floor windows with nice views.

Great pool / pool bar

Room Tip: Ask for a room with a canal view and make sure you have dinner at the Belgium Beer Cafe.
See more room tips
  • Stayed: July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 16 July 2014

Dear Trip Advisor Member,

On behalf of the Novotel Abu Dhabi Gate, we wish to thank you immensely for taking the time to convey your comments about your experience during your stays with us.

It is indeed heartwarming to know that you enjoyed our services and facilities.
We always would strive our best to make your stay with us truly a pleasant one. Thank you for your compliments on our fantastic view and the recommendation for trying our restaurant Belgian Beer Café Novotel Gate Hotel.

Once again, Thank you for your continued patronage to Novotel Abu Dhabi Gate. We will be more than happy to welcome you many times over during your future stays in Abu Dhabi!

Yours sincerely,
Nicola Hochgruber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

it seems that the hotel is a decently new one and its visible all over. slightly far away from the city but fantastic interiors make our stay comfortable.
great breakfast and great service

only problem with the hotel is the drive way/road to enter the hotel. the hotel is visible in front of us but we need to travel around 3 km to get down the car

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mscsrikanth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel G, General Manager at Novotel Abu Dhabi Gate, responded to this reviewResponded 14 June 2014

Dear Trip Advisor Member,

On behalf of the whole team at Novotel Abu Dhabi Gate, we wish to thank you immensely for taking the time to share your review of the hotel during your stay with us.

We appreciate your feedback as this inspire us in going beyond our guests expectations, making their stay with us truly a relaxing experience. We are glad you had a fantastic stay as well as enjoyed our services.

Indeed, the hotel’s location is bit drive away but the near areas would develop soon and we are very close to to famous points of interest in Abu Dhabi like the Grand Mosque, ADNEC.

We appreciate your patronage and support to our property and we look forward to welcoming you back soon at Novotel Gate Hotel Abu Dhabi.

Best Regards,
Nicola Hochgruber
General Manager

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Additional Information about Novotel Abu Dhabi Gate

Address: Road 34, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 127 Hotels in Abu Dhabi
Price Range: £59 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Abu Dhabi Gate 4*
Number of rooms: 224
Official Description (provided by the hotel):
The 4-star Novotel Abu Dhabi Gate hotel is ideally located at the end of the creek between Abu Dhabi Gate City and Bain Al Jessrain in Al Maqta area. Novotel Abu Dhabi Gate hotel offers the perfect stay for both business and leisure. ADNEC, Abu Dhabi Airport, Yas Water World, Ferrari World and Yas beach are all only 15-20 minutes from the hotel. Free high speed Wi-Fi is provided in all public areas and rooms Featuring 164 individually decorated modern yet spacious and comfortable superior rooms and 60 one bedroom suites with all kitchen facilities, 24-hour room service, minibar and safety deposit boxes. All rooms have a flat-screen LCD TV with satellite channels for in room entertainment Novotel also offers access to 7 meeting rooms, a 24-hour business center along with many dining experience in Belgian Cafe, Gabbiano Italian restaurant, Aroma cafe and Al Nasseem pool bar which features a hookah lounge and Arabic dining fare in the evenings. Horizon restaurant serves an extensive buffet breakfast with oriental specialties, and international buffet lunch and an Indian evening dinner buffet is offered with a wide variety of dishes from our Indian chefs. For the young ones there is a children's play area along with children's swimming pool and a temperature controlled outdoor swimming pool. At In Balance we have Sauna, Jacuzzi, Moroccan bath, Steam room and Spa services to relax and revitalize. ... more   less 
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