Arrived at the hotel 12.30pm approx, was looking forward to an early check-in as I have repeatedly requested via numerous phone calls and e-mails. Unfortunately, reception had no idea about my request and charged me extra for the mangroves view that I wanted. Was advised to wait for 45mins while they prepare my room, after 1.5 hours, still no luck. I see new guests coming in and being attended to promptly, while I was not even "seen" until Rizalyn asked her boss.
Finally, arrived in my room which was great. Only, the bell boy gave the wrong bag and somehow messed up the ID tags, which was completely fine as I was in no rush to get it. Enjoyed the view, not too blown away by the mangroves, but would rather have that than view of the highway. Also had to ask for toothbrush, slippers and other things which a five-star hotel should already have ready in the rooms.
Ordered lunch which took a while, ordered pizza for dinner which took ages. I asked for hot sauce and only after several phone calls and pizza finally almost stone cold, someone finally came. Pizza needed to be warmed again, though. I don't blame the staff, there were only 3 of them attending all the needs of the guests. This should've been organised by the hotel.
I requested for late check-out of 2pm but was only given until 1pm which is totally understandable due to the number of guests. In summary, I understand it was Eid and hotels must be busy, but I have tried other hotels before at this busy time, never encountered any issues. If you're visiting the hotel and there are no holidays, then maybe you'll get your money's worth. Otherwise, this would not be advisable.
- Official Description (provided by the hotel):
- Eastern Mangroves Hotel & Spa by Anantara is ideally positioned along a stretch of Abu Dhabi’s protected Eastern Mangroves District. Only 15 mins away from Abu Dhabi International Airport, 10 minutes from Abu Dhabi National Exhibitions Centre (ADNEC) or a short drive from downtown, the hotel enjoys a naturally stunning setting coupled with an extremely convenient location.Discover a haven of elite amenities that showcases Anantara’s distinctive luxury. Choose from 222 stately rooms and suites, characterised by abundant personal space and decor reflecting the splendour of the region’s desert and mangrove landscapes.A collection of impressive facilities provide definitive urban experiences and set the scene for extraordinary meetings and events. Dine on authentic Thai culinary delights at Pachaylen enhanced by authentic decor. Kick back and relax at Impressions, the stylish rooftop lounge offering million-dollar views and enjoy a showcase of culinary treasures at Ingredients with its masterful chefs on show. Unwind by the infinity edged pool with breathtaking views, while savouring Mediterranean cuisine from The Pool Deck or enjoy the luxury of a decadent afternoon tea at The Mangroves Lounge spread over two floors in the heart of the hotel.Relinquish every last sign of stress at Anantara Spa, where guests experience complete rejuvenation of body and mind and discover the healing powers of a traditional Turkish Hammam. ... more less
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