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“Relax, Relax”

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Anantara Eastern Mangroves Hotel & Spa
Ranked #21 of 127 Hotels in Abu Dhabi
Reviewed 16 March 2013

Stayed here for 3 nights on a holiday. As we spent an extended time in Abu Dhabi, instead of staying in one hotel, we tried several (Capital Gate, Eastern Mangroves, Fairmont, Viceroy).

Room: Very clean, large and well designed. We had a balcony facing towards the street. On our last night we stayed in a balcony room facing the mangroves. Without a question the view to the mangroves is preferred about the street view, however, when comparing prices, we found the difference in mangroves room vs street view room quite steep. Unless you want to spend excessive amount of time on the balcony, you may want to consider enjoying the pool are of the Eastern Mangroves and safe some money on the balcony view (in addition, the mangroves look nice, but can’t be compared to sea view in any other place). Our biggest problem was the bathroom. Whilst the bathroom was large and clean, the water pressure and temperature adjustment was about the worst we experienced on any continent we stayed. One could not control the temperature and it went from cold to (very) hot within seconds. We have reported this 2 times but no one came to fix it. Only on the third report someone looked into it. Unfortunately without success. The (friendly and professional) manager changed us to another room, where the same problem existed.

Facilities: Beautiful hotel, wonderful decoration inside and outside. The restaurants, large hallways, reception, all looks great and really makes you feel you are (and of course you are!) in a luxuous, relaxing resort. Whilst the pool area is on the small side, we never had issues finding a place to sit.
Location: By taxi it takes only 10-15 minutes to the Abu Dhabi mall. Taxi to Mushrif mall takes only 5 minutes. Even though the Eastern Mangroves is not in Abu Dhabi centre, it is no problem at all.

Reception/Staff: Everyone was very friendly and professional. The manager in the breakfast area was very kind and professional.

Breakfast: A very large breakfast place, tasty food, and by far the best fresh pressed juice selection we experience in the Middle East. We enjoyed the breakfast every morning again and each time something new could be discovered.

Overall: A real place to relax and escape from it all. Apart from the bathroom issue mentioned above, a wonderful place.

  • Stayed: February 2013, travelled as a couple
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3  Thank Helsinki1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 17 March 2013

Dear Guest,

Thank you for taking the time to post your positive review regarding your recent experience at the Eastern Mangroves Hotel & Spa. I am very pleased to know that you have enjoyed your stay, nonetheless, I do apologize for any inconvenience we might have caused because of the water supply in your room. I will make sure to address this with our engineering department to have the issue solved as soon as possible.

Please feel free to contact me directly, if you are planning to visit Abu Dhabi in the near future again.

Kind regards,
Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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1,084 - 1,090 of 1,402 reviews

Reviewed 15 March 2013

after a bad experience in copenhagen, i move to Abu Dhabi for this new hotel and you can feel the big big difference almost for the same price. nice hotel with a personal servie, big rooms with more than enough space to play golf in. very interesting hotel to spend some time for rest but be carefull for the saison, avoid of course in summer time

Room Tip: very nice and confortable
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  • Stayed: March 2013, travelled on business
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1  Thank rghr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 17 March 2013

Dear Guest,

Thank you for this lovely review. It is with great pleasure I read your comments and will ensure to share them with the rest of the team. I look forward to welcoming you back soon.
Kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2013

Stayed from 8-13 march
Arrived at 3am welcomed by reception staff offered juices, coffee and dates. Thanks to Frederick.
Room overlooking mangroves wonderful with all you could need.
All staff attentive. Breakfast each day was fabulous and thanks to the chef who made our eggs every morning and pancakes.
Food around pool lovely and well presented.
Spa was amazing family had manicures, pedicures and blow dry.
Please keep up,your 5 star standards as hotels like these are hard to come by.
Thanks to Marjorie on reception for recommending al wahda mall, had every we needed and suitcase heavier on return.

  • Stayed: March 2013, travelled with family
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1  Thank Binkster75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 17 March 2013

Dear Guest,

Thank you for such a lovely review. I am pleased to know that we have lived up to your expectations starting from the arrival at 3am, your appointment at our beauty spot and to find the rights locations for shopping. The team is sending you sunny regards from Abu Dhabi.

Kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2013

My husband and I had a week at the Mangroves and had a real rest, good food, delightful staff and a sublime spa.it was my first visit and I would recommend this hotel to anyone who enjoys high standerds .

The food was amazing, a choice of so many different foods with many healthy options it made being diabetic easy.

I would like to thank all the staff who made our stay so memorable .

Room Tip: Mangrove view
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  • Stayed: March 2013, travelled as a couple
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1  Thank Marie Claire K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 10 March 2013

Dear Guest,

Thank you for these lovely comments. It is always a happy occasion when we read such positive reviews. I will make sure to pass on your notes to the team which will be delighted.

We all look forward to welcoming you back soon.

Kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2013

Week-end stay with family after a busy week of business. As all Anantara we´ve been to the decor and style is impeccable and really nice. High quality all over, but a few strange things that should certainly change to make this may preferred hotel in AUH. First of all compliments to the reception staff, great welcome and smooth check in. Lovely room, and we were given one with a great view of the mangroves. Location is great, very quiet and yet just a 10 min drive form the city centre. Quality of food really high. We agreed that their Thai restaurant was in fact the best we have ever experienced, counting in Thailand!
Now a few things that should change: service is extremely slow at both the pool deck restaurant and the Mangrove Lounge at the second floor. At the Mangrove service is almost lacking totally. We sat for about an hour without even seeing a waiter. In principle it is my belief that the staff should find their guests and not vice versa! Some of the staff at this hotel seems to wander about in a trance without noticing the reason they are there: their clients.
It is also strange in a hotel this caliber that all food outlets, less room service are closed after 11pm.
Finally, I advise that staff listen to what guests are saying. We had a bad experience at the Spa due to inability to adhere to our reservation. However, upon complaining the issue was dealt with swiftly and to our satisfaction.
I will try this hotel again on my next visit in April. I have a feeling they will meet my expectation then and this may easily turn into my new AUH favorite hotel.

Room Tip: As this was first stay in this pretty new hotel we can only say that the mangrove view room was sple...
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  • Stayed: February 2013, travelled with family
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3  Thank N0ggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 26 February 2013

Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. I like to take this opportunity to thank you for your positive as well as constructive feedback concerning the reception, F&B concept and Service. Since you mentioned you are planning to come back in April, I am positive things will have changed and we can show you the real Anantara Experience.

Please feel free to contact me prior in order for us to arrange your booking.

Kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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Reviewed 22 February 2013

The Spa was certainly the highlight of our stay. Restaurant - Thai was also really good. The Chef came out and chatted to all guests, made it a much nicer experience. Pool was good and nice to look out on the mangroves. Forgot our sun lotion, but sadly the pool staff didn't have any to give us, so we had to just cover up. But they had lovely gold towels and face spray!

Room Tip: Book a view over the mangroves
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  • Stayed: February 2013, travelled as a couple
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1  Thank Kirran80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 26 February 2013

Dear Guest,

Thank you for your kind review concerning your recent experience at Eastern Mangroves Hotel & Spa. We are indeed thankful to have had the famous Iron Chef from Thailand “Mr. Chumpol” during Abu Dhabi Gourmet with us. Concerning the pool we are actually looking into new amenities and sun lotion is certainly one of it.

We hope to find you again during your next Abu Dhabi visit with us and I remain with kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

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Reviewed 20 February 2013

We were originally booked into this hotel for a weekend but due to my husband being taken suddenly ill we had to extend the stay.The hotel is modern, spacious and peaceful. We had a room with views over the mangroves to the city in the distance and would certainly recommend this rather than the cheaper rooms at the front of the hotel.Bedroom was large with good facilities and very comfortable. There is a large selection of food at breakfast and an excellent buffet in the evenings.However the best thing about this hotel are the stall who could not have done more for us. Always polite and willing to help. We could not have asked for a better place for my husband to recover. Would thoroughly recommend this hotel to everyone

Room Tip: Back of the hotel overlooking the mangroves
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  • Stayed: February 2013, travelled as a couple
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2  Thank Cathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moritz K, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 21 February 2013

Dear Guest,

Thank you for this lovely review. We hope indeed that your husband was able to recover after you had to extend your stay with us. The team and I are very positive that he we will be better soon. We wishing both of you all the best and look forward to visiting us when you will be in Abu Dhabi again.

Kind regards,

Moritz Klein
General Manager
Eastern Mangroves Hotel & Spa
mklein@anantara.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Eastern Mangroves Hotel & Spa

Address: Sheikh Zayed Street, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 127 Hotels in Abu Dhabi
Price Range: £106 - £467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Eastern Mangroves Hotel & Spa 5*
Number of rooms: 222
Official Description (provided by the hotel):
Eastern Mangroves Hotel & Spa by Anantara is ideally positioned along a stretch of Abu Dhabi’s protected Eastern Mangroves District. Only 15 mins away from Abu Dhabi International Airport, 10 minutes from Abu Dhabi National Exhibitions Centre (ADNEC) or a short drive from downtown, the hotel enjoys a naturally stunning setting coupled with an extremely convenient location.Discover a haven of elite amenities that showcases Anantara’s distinctive luxury. Choose from 222 stately rooms and suites, characterised by abundant personal space and decor reflecting the splendour of the region’s desert and mangrove landscapes.A collection of impressive facilities provide definitive urban experiences and set the scene for extraordinary meetings and events. Dine on authentic Thai culinary delights at Pachaylen enhanced by authentic decor. Kick back and relax at Impressions, the stylish rooftop lounge offering million-dollar views and enjoy a showcase of culinary treasures at Ingredients with its masterful chefs on show. Unwind by the infinity edged pool with breathtaking views, while savouring Mediterranean cuisine from The Pool Deck or enjoy the luxury of a decadent afternoon tea at The Mangroves Lounge spread over two floors in the heart of the hotel.Relinquish every last sign of stress at Anantara Spa, where guests experience complete rejuvenation of body and mind and discover the healing powers of a traditional Turkish Hammam. ... more   less 
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