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Reviewed 3 January 2014

We arrived at the Anantara on Christmas day and received a very warm welcome from both the door staff and Amar on reception. We were quickly directed to our room and our luggage arrived soon after. We ordered room service that night and it arrived within 30 minutes and was cooked and presented to a very high standard.
We had a Kasara balcony room and we made good use of the Kasara Lounge – consider this seriously, should your budget allow. We had a cool drink with some snacks during the day but the icing on the cake was the evening service where we enjoyed nice quality wines on tap. There is an excellent choice of spirits if this is your preference. The canapés were delicious ranging from hot dishes such as dim sum, king prawns and spring rolls to cold rare roast beef , specialist cheeses, patés etc. The choice was wonderful and again the quality of food superb. The chef was around each night to ensure that the dishes were all topped up. We received excellent attention from Shayan who really made our holiday special. He has excellent knowledge of the city and was able to recommend how and when to visit the local attractions. One particular evening, we wanted to visit the Emirates Palace Hotel. We were disappointed to discover that the restaurant of our choice was fully booked. This was not an obstacle for Shayan who (after a few phone calls), secured one of the best tables at one of the most exquisite restaurants we have ever dined in. We were even served dessert as a “gift” as the restaurant manager thinks very highly of Shayan. It was a very memorable night. The Kasara Lounge was very quiet on our last night so we stayed until late and enjoyed Shayan’s company – he ordered fresh dim sum and we ended up not requiring to leave the hotel for an evening meal.
We visited the Pachaylen Restaurant one evening. The ambiance is lovely and (having visiting Thailand twice) the food is exceptionally good. We were slightly disappointed as the timing of courses was a bit off e.g. my started arrived 20 minutes before my husband’s and my cocktail arrived with my soup. That said; my husband spoke to the restaurant manager who apologised in a very sincere way and happily discounted the bill.
The Ingredients Restaurant served a most wonderful breakfast, the choice was endless and we were warmly welcomed each morning.
As said by many other reviewers previously, the rooms are beautiful … the bed/pillows were fabulous.
Our only negative comment regarding our stay was the manner in which the “booking” of the sun loungers was managed. As we visited during winter, the pool area gets very little sun (disappears behind the building at around 3pm) and as a consequence, very few of the loungers are in direct sunlight. Some guests, without any consideration for others, placed a magazine on a lounger well before 7am but didn't arrive down until after 11am. These loungers were in the sun without anyone being able to enjoy them. As a result, many people had to sit in the shade. A simple sign to say that personal items placed on loungers will be removed if the owner does not return within say 1 hour would easily remedy this problem. One morning, we had breakfast early then headed out for a swim. There were two loungers available close to the pool but when we went to secure them, a member of staff (wearing shorts/red jacket) told us that they had already been “reserved” - even without any items being place on top. It was sad to witness the fact that some guests appeared to be receiving very special attention which we found to be distasteful. We feel strongly that management should address this issue as there were many of us who felt aggrieved.
One last point on the hotel, balcony rooms do not receive sun at this time of year so perhaps think twice if you are thinking of upgrading for the purpose of enjoying the sun. The view of the mangroves and city is divine but alas, no sunshine.
Finally, we wandered along the promenade one day and found the Flooka Restaurant, right next to the hotel. Please visit this…the seafood is absolutely superb.

Room Tip: Mangroves side lovely but no sun in winter. If possible, opt for Kasara Lounge.
  • Stayed: December 2013, travelled as a couple
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1  Thank Molly1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Eastern Mangroves Hotel & Spa By Anantara, responded to this reviewResponded 5 January 2014

Dear Molly1107,

I personally thank you for a wonderful and candid feedback of your recent stay with us.

While we appreciate your kind compliments on the hotel as well as the excellent service of Shayan, we are disappointed to know that we were not able to wow you in some aspects of your visit most especially at Pachaylen and The Pool Deck. We apologize and regret the inconvenience this has caused you. Please rest assured that all your comments are well noted and will de addressed to the team to avoid similar shortfalls in the future and improve our service.

We are looking forward to the pleasure of welcoming you again and ensure that your next stay goes beyond your expectation.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 3 January 2014 via mobile

We stayed 5 nights at this hotel and we loved it. The suites are very comfortable and pretty. The breakfast buffet was the best! Location is good. The mangrove's view is really beautiful. We rent kaiaks and had a lot of fun. We had dinner at the hotel only once, at the Thai restaurant and it was good. Definitively recommend this hotel.

Stayed: January 2014
Thank chellypbrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Eastern Mangroves Hotel & Spa By Anantara, responded to this reviewResponded 5 January 2014

Dear Chelly P,

Please allow me to thank you for a wonderful review you have put for us during your recent stay at Eastern Mangroves Hotel & Spa.

It is such a pleasure to know how much you have enjoyed your 5-night stay with us. Thank you for letting us know how impressed you were with the accommodation and service. The entire team would be thrilled to hear your kind comments.

Again, thank you most especially for your recommendation and we look forward to welcoming you back and being of service to you once more.

Yours sincerely,

Wael Soueid
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

We stayed at the Kasara Mangrove suite (Room 115) at the hotel on Dec 27th and 28th and thoroughly enjoyed every moment. The private wade pool with the views of the water, mangroves and the Abu Dhabi Skyline in the distance was absolutely spectacular! The suite itself was spacious and elegant. The decor was soothing and we could tell that a lot of thought had gone into the use of space and planning of storage.

Dining in the Thai restaurant Panchaylen and breakfast buffet at the Ingredients are wholesome experiences.

Chilling out at the Kasara lounge any time of the day with complimentary mocktails and cocktails was an unexpected delight.

Our 18-year-old son had a great time trying out the guided stand up paddle tour available in the evenings and the guided kayaking tour available in the mornings and evenings.

The highlight of our trip was the Signature Anantara massage.

The service was excellent and we had a perfect time! Would love to try out other Anantara properties around the world. Have become an Anantara loyalist!

Room Tip: 115 was perfect!
  • Stayed: December 2013, travelled with family
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1  Thank Sheela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Eastern Mangroves Hotel & Spa By Anantara, responded to this reviewResponded 1 January 2014

Dear desitriptaker,

Thank you for sharing your amazing experience during your recent stay at Eastern Mangroves Hotel & Spa.

The team and I are delighted to note that the product and service are up to your expectation, hence you had a fabulous stay. At Anantara, it is our passion that every guest leaves the hotel with an amazing story, and reading your review, we can only hope that we exceeded your expectations.

We appreciate your support and look forward to your future adventures with the other Anantara properties and hopefully, with us once again soon.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 25 December 2013

It was like staying in Anantra and Banyan Tree at the same time as you can notice both flavors, why? well because the developments started out as Banyan Tree but ended up with Anantra. Hence as a guest it is just bliss! This is the result of two of the best resorts in the world, every aspect of this hotel and the use of space has been well thought out. We stayed at the Deluxe Mangroves Balcony Room facing the Mangroves. The views of the Sunset and Sunrise over the mangroves is just breathtaking. We had dinner at Pachaylen and breakfast at Ingredients and both of them were satisfying to say the least. I wish if they hotel could arrange a night romantic canoo service around the mangroves!

Room Tip: make sure to request Mangroves facing room as that is whats going to give you a great sunrise and sunset views of the Mangroves!
  • Stayed: June 2013, travelled as a couple
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Thank Mohamed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

We spent a week at this hotel and were very pleased in all aspects. The spacious rooms are modern furnished, the friendly staff fulfills the wishes of the guests quickly and reliably. The gym is well equipped with contemporary appliances and the adjacent steam room allows to finish the workout with a healthy relaxation. The treatments at the spa are offered in the well-known Anantara quality.
The breakfast buffet impressed with a very large selection of food in exquisite quality. The rooftop bar offers visitors not only fantastic drinks, but also a beautiful view of the skyline of Abu Dhabi.
In short: For your next trip to Abu Dhabi, this hotel should be definitely considered.

Room Tip: Order a room on the mangrove side
  • Stayed: November 2013, travelled as a couple
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3  Thank klaus b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Eastern Mangroves Hotel & Spa By Anantara, responded to this reviewResponded 22 December 2013

Dear klaus b,

We appreciate your time for posting a beautiful review of your recent stay at Eastern Mangroves Hotel & Spa.

It was a pleasure to know that you had the perfect stay in Abu Dhabi at our hotel and how impressed you were with the rooms, facilities, food & beverage, magnificent view, and service. The team would be grateful to hear your praise on their efficiency and friendliness.

Thank you once again and we hope to welcome you back for another great experience in the not too distant future.

Yours sincerely,

Wael Soueid
Area General Manager

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