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Anantara Eastern Mangroves Hotel & Spa
Ranked #21 of 127 Hotels in Abu Dhabi
Reviewed 12 January 2014

Stayed for only one night, but the reception was very warm and very professional, location is nice, little bit far from city center, but transportation is not a problem.
rooms are big with everything you might need.

  • Stayed: January 2014, travelled with friends
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1  Thank Ghazwan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 15 January 2014

Dear Ghazwan T,

Thank you for taking the time to post your kind review of your recent stay at Eastern Mangroves Hotel.

We are grateful to know how impressed you are with the accommodation and most especially for recognizing our reception staffs for the warmth and professionalism that they have shown. They will be equally delighted to hear your kind comments.

Once again, thank you and we look forward to welcoming you back hopefully in the not too distant future.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 9 January 2014

We stayed for only one night on our way to Anantara Qasr Al Sarab at Liwa Desert. We received warm welcome from Riza at the reception, smoothly directed to our room, and our luggage arrived soon after. The view from our room was overlooking at the beautiful mangroves, elegant furniture , very comfortable bed, nice bathroom + amenities, and of course free wifi.
Everything in the hotel is perfect, the view is amazing, the furnitures are top quality, the service is excellent.
We went on one day Abu Dhabi sightseeing tour and came back late at the hotel. We ordered room service from Pacheylan, which is Thailand Restaurant, and we have to wait for 45minutes for our food. The restaurant sent a wrong food, we ordered tomyam kung and basil chicken but they gave us tomyum ka instead. Of course the tomyum kung was sent instantly to our room after we made a call to the restaurant. The food was very very very good. I will highly recommend u to dine at paychelan. Two thumbs up for the chef.
On our departure day to the desert, we asked the staff for the direction since we will be driving there. They did help us with the direction, but we got lost before even got to the highway. I think that the staff who helped us with the map didnt really know the way.
Hotel must have print more detail map to qasr al sarab.
Defenitely will stay here again.

Room Tip: Do try Paychelan, best thai food in UAE.
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  • Stayed: December 2013, travelled as a couple
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Thank vonvon2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 15 January 2014

Dear vonvon2013,

Thank you for taking the time to share your great experience at Eastern Mangroves Hotel & Spa.

We are pleased to know how impressed you were not just with the accommodation, facilities, and views but most especially with the service – Rizalyn’s warm welcome and how our Culinary and Food & Beverage teams responded to the wrong food sent. Our team will certainly be grateful to hear your kind comments.

On another note, it is deeply regretted that you were not given the clear direction to Qasr Al Sarab and my sincere apologies for the inconvenience this has caused you. This has been brought up to the department head to avoid a repeat.

Thank you for your patronage and we look forward to welcoming you back in the near future.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 6 January 2014

We stayed for five nights at the end of November and beginning of December. We received a friendly greeting on our arrival and check in was quick and efficient and our luggage delivered to the room within minutes. As we were staying for a short break we had not booked a Mangrove room and therefore our view was looking over the front entrance of the hotel and over the city. The room was spacious, spotlessly clean and with a large well appointed bathroom with a separate bath and enclosed rain shower. There were plenty of toiletries available. As we arrived quite late we booked room service and the food was decent quality and arrived within 30 minutes. We slept well, the bed was comfortable with good quality linen. We had breakfast included and each day this was plentiful with a lot of hot and cold choices. You can eat outside with a view over the pool and the mangroves or inside in the spacious and beautiful Ingredients restaurant. We had planned only one day sightseeing and the Assistant Front Office Manager, Denis Krupp, provided us with ideas on how to see the sights in one day, gave us maps, water and arranged a taxi and open top bus tickets. He was extremely friendly and efficient and made suggestions we had not considered. We spent the first day sightseeing in Abu Dhabi city and the Grand Mosque and Emirate Palace are well worth a visit. We also enjoyed afternoon tea looking at the view from the Etihad Tower. The open top bus is good value and you can hop on and off and see the other sights such as the Corniche. We ate at the hotel each night and attended the speciality nights, we particularly enjoyed the Butchers Evening with a wide variety of different meats and cuts of meat cooked to order. We enjoyed all of our meals at the hotel , the quality is excellent and menus imaginative. The pool area is well laid out and very pretty but does lose the sun earlier in the day approximately 3.30pm, at this time of year but that is not too problematic The staff are attentive in the reception, restaurant and the bars, the only downside is service around the pool is very slow, particularly when ordering drinks. The rooftop bar, Impressions is a lovely place to sit after dark with a cocktail enjoying the city view. Our room was well kept during our stay and there was a lot of attention to detail. We hope to return again and next time we will book a Mangrove Room for the view and additional Mangrove Club extras.
We did not get the opportunity to use the spa but will do so on our return.
Taxis are cheap and easily available, transfers to or from the airport are about 30 Dhiram. However be careful, do not get in a taxi that does not have a meter, as we did on our arrival at the airport or you will be very over charged as we were.

Room Tip: Choose a Mangrove room for afternoon sun on the balcony.
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  • Stayed: November 2013, travelled as a couple
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1  Thank moreholidaysplease87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 9 January 2014

Dear moreholidaysplease87,

Thank you for sharing such a beautiful review.

We are thrilled to note that you enjoyed your stay with us and that you were impressed with the accommodation and facilities. Moreover, thank you most especially for recognizing the excellent service and hospitality provided to you by Denis. Surely, he will be delighted to hear your kind comments.

On the other hand, we always welcome not just positive feedback but also constructive comments which we find extremely helpful in the continuous improvements of our product and services. Your comment on the pool service has been well noted and will be discussed with the concerned department head in order to improve the service.

We are looking forward to the pleasure of welcoming you again and ensure that your next stay goes beyond your expectation.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 5 January 2014

The hotel is a great relaxing destination within buzzing Abu Dhabi. I stayed 2 month on and off in November and December at the hotel and had a wonderful time.

Rooms are very large with great Mangroves view. Enjoyed the Hotels gym which is fantastic on its equipment and very attentive. Had some dinners at the Thai Restaurant. Living in Bangkok, I have to say the food is incredible - top class. A hidden treasure is the rooftop Bar called impressions. A must to visit

I will be back

Room Tip: Ask for higher floor Mangroves view balcony rooms. They have a amazing view towards the Mangroves an...
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  • Stayed: December 2013, travelled on business
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Thank Arthold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 7 January 2014

Dear Arthold,

Thank you for taking the time to share your fantastic experience at Eastern Mangroves Hotel & Spa.

It is such a delight to read outstanding feedback from you our valued guests about the product, service, and facilities which keeps the entire team motivated.

We are grateful for your continuous support and we look forward to extending to you once again the Anantara hospitality.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 4 January 2014 via mobile

Two separate one-night stays in Abu Dhabi required somewhere convenient to access, not too expensive and more than anything, comfortable. I was impressed with the room decor and in particular, the all-important bathroom arrangements. An excellent shower, good room service and comfortable beds made this a good choice for me.

Stayed: November 2013, travelled solo
Thank Greg-of-Arabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 5 January 2014

Dear Greg-of-Arabia,

Thank you for taking the time to share your experience during your recent stay at Eastern Mangroves Hotel & Spa.

We are pleased to note that we have delivered the service up to your expectation. It is an honor to be receiving such feedback as this keeps the team motivated and inspired to further exceed guest expectation.

Once again, thank you and we are anticipating your next visit hopefully in the not too distant future.

Yours sincerely,
Wael Soueid
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We arrived at the Anantara on Christmas day and received a very warm welcome from both the door staff and Amar on reception. We were quickly directed to our room and our luggage arrived soon after. We ordered room service that night and it arrived within 30 minutes and was cooked and presented to a very high standard.
We had a Kasara balcony room and we made good use of the Kasara Lounge – consider this seriously, should your budget allow. We had a cool drink with some snacks during the day but the icing on the cake was the evening service where we enjoyed nice quality wines on tap. There is an excellent choice of spirits if this is your preference. The canapés were delicious ranging from hot dishes such as dim sum, king prawns and spring rolls to cold rare roast beef , specialist cheeses, patés etc. The choice was wonderful and again the quality of food superb. The chef was around each night to ensure that the dishes were all topped up. We received excellent attention from Shayan who really made our holiday special. He has excellent knowledge of the city and was able to recommend how and when to visit the local attractions. One particular evening, we wanted to visit the Emirates Palace Hotel. We were disappointed to discover that the restaurant of our choice was fully booked. This was not an obstacle for Shayan who (after a few phone calls), secured one of the best tables at one of the most exquisite restaurants we have ever dined in. We were even served dessert as a “gift” as the restaurant manager thinks very highly of Shayan. It was a very memorable night. The Kasara Lounge was very quiet on our last night so we stayed until late and enjoyed Shayan’s company – he ordered fresh dim sum and we ended up not requiring to leave the hotel for an evening meal.
We visited the Pachaylen Restaurant one evening. The ambiance is lovely and (having visiting Thailand twice) the food is exceptionally good. We were slightly disappointed as the timing of courses was a bit off e.g. my started arrived 20 minutes before my husband’s and my cocktail arrived with my soup. That said; my husband spoke to the restaurant manager who apologised in a very sincere way and happily discounted the bill.
The Ingredients Restaurant served a most wonderful breakfast, the choice was endless and we were warmly welcomed each morning.
As said by many other reviewers previously, the rooms are beautiful … the bed/pillows were fabulous.
Our only negative comment regarding our stay was the manner in which the “booking” of the sun loungers was managed. As we visited during winter, the pool area gets very little sun (disappears behind the building at around 3pm) and as a consequence, very few of the loungers are in direct sunlight. Some guests, without any consideration for others, placed a magazine on a lounger well before 7am but didn't arrive down until after 11am. These loungers were in the sun without anyone being able to enjoy them. As a result, many people had to sit in the shade. A simple sign to say that personal items placed on loungers will be removed if the owner does not return within say 1 hour would easily remedy this problem. One morning, we had breakfast early then headed out for a swim. There were two loungers available close to the pool but when we went to secure them, a member of staff (wearing shorts/red jacket) told us that they had already been “reserved” - even without any items being place on top. It was sad to witness the fact that some guests appeared to be receiving very special attention which we found to be distasteful. We feel strongly that management should address this issue as there were many of us who felt aggrieved.
One last point on the hotel, balcony rooms do not receive sun at this time of year so perhaps think twice if you are thinking of upgrading for the purpose of enjoying the sun. The view of the mangroves and city is divine but alas, no sunshine.
Finally, we wandered along the promenade one day and found the Flooka Restaurant, right next to the hotel. Please visit this…the seafood is absolutely superb.

Room Tip: Mangroves side lovely but no sun in winter. If possible, opt for Kasara Lounge.
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  • Stayed: December 2013, travelled as a couple
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1  Thank Molly1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 5 January 2014

Dear Molly1107,

I personally thank you for a wonderful and candid feedback of your recent stay with us.

While we appreciate your kind compliments on the hotel as well as the excellent service of Shayan, we are disappointed to know that we were not able to wow you in some aspects of your visit most especially at Pachaylen and The Pool Deck. We apologize and regret the inconvenience this has caused you. Please rest assured that all your comments are well noted and will de addressed to the team to avoid similar shortfalls in the future and improve our service.

We are looking forward to the pleasure of welcoming you again and ensure that your next stay goes beyond your expectation.

Yours sincerely,

Wael Soueid
Area General Manager

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Reviewed 3 January 2014 via mobile

We stayed 5 nights at this hotel and we loved it. The suites are very comfortable and pretty. The breakfast buffet was the best! Location is good. The mangrove's view is really beautiful. We rent kaiaks and had a lot of fun. We had dinner at the hotel only once, at the Thai restaurant and it was good. Definitively recommend this hotel.

Stayed: January 2014
Thank chellypbrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, Area General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this reviewResponded 5 January 2014

Dear Chelly P,

Please allow me to thank you for a wonderful review you have put for us during your recent stay at Eastern Mangroves Hotel & Spa.

It is such a pleasure to know how much you have enjoyed your 5-night stay with us. Thank you for letting us know how impressed you were with the accommodation and service. The entire team would be thrilled to hear your kind comments.

Again, thank you most especially for your recommendation and we look forward to welcoming you back and being of service to you once more.

Yours sincerely,

Wael Soueid
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Eastern Mangroves Hotel & Spa

Address: Sheikh Zayed Street, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 127 Hotels in Abu Dhabi
Price Range: £106 - £467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Eastern Mangroves Hotel & Spa 5*
Number of rooms: 222
Official Description (provided by the hotel):
Eastern Mangroves Hotel & Spa by Anantara is ideally positioned along a stretch of Abu Dhabi’s protected Eastern Mangroves District. Only 15 mins away from Abu Dhabi International Airport, 10 minutes from Abu Dhabi National Exhibitions Centre (ADNEC) or a short drive from downtown, the hotel enjoys a naturally stunning setting coupled with an extremely convenient location.Discover a haven of elite amenities that showcases Anantara’s distinctive luxury. Choose from 222 stately rooms and suites, characterised by abundant personal space and decor reflecting the splendour of the region’s desert and mangrove landscapes.A collection of impressive facilities provide definitive urban experiences and set the scene for extraordinary meetings and events. Dine on authentic Thai culinary delights at Pachaylen enhanced by authentic decor. Kick back and relax at Impressions, the stylish rooftop lounge offering million-dollar views and enjoy a showcase of culinary treasures at Ingredients with its masterful chefs on show. Unwind by the infinity edged pool with breathtaking views, while savouring Mediterranean cuisine from The Pool Deck or enjoy the luxury of a decadent afternoon tea at The Mangroves Lounge spread over two floors in the heart of the hotel.Relinquish every last sign of stress at Anantara Spa, where guests experience complete rejuvenation of body and mind and discover the healing powers of a traditional Turkish Hammam. ... more   less 
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