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“Amazing hotel, sub standard food”

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Anantara Eastern Mangroves Hotel & Spa
Ranked #25 of 129 Hotels in Abu Dhabi
Dubai, United Arab Emirates
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing hotel, sub standard food”
3 of 5 bubbles Reviewed 20 June 2014 via mobile

Checked in yesterday evening. Had a few drinks on the pool deck.pool menu does not suit the location. Ordered in room dining and were severely disappointed.food must be authentic to the region belongs. A pho bo shouldn't have any mint in it. A ghosht biryani should contain some spices. Hope the rest of our stay would be better. Shayan at the front desk is very professional and is an asset!! The chef must invest more time on authenticity of his food

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Chefgusncha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear Chefgusncha,

Thank you for sparing your valuable time to review us on Trip Advisor.

My team and I would like to apologize for the inconvenience you experience. We have failed to be up to your expectations and your disappointment is not what we aim for. Please be assured that all possible measures are being taken to avoid occurrences in the future.

I hope this incident did not spoil your good impression about Eastern Mangroves Hotel & Spa by Anantara and look forward to the privilege of extending to you once again true Anantara hospitality.

Yours sincerely,

Wael Soueid
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
United Kingdom
Level Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

Easy to find, high class rooms and excellent customer service ensured a stress free overnight business trip to Abu Dhabi. Had a good meal in Flooka and a great choice at breakfast in Ingredients. Didn't have time to check out much else so maybe on another visit!
Although I spotted that you could kayak in the mangroves which sounded interesting!

Stayed June 2014, travelled on business
Helpful?
Thank Wildsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear Wildsk,

Thank you for having taken the time to share your fantastic review about your stay.

It was a pleasure to know how much you enjoyed your visit. We are happy to hear that you were impressed with your overall experience. You kind comments are greatly appreciated. Customer care is amongst our highest priorities and it always gratifying to receive such praise. I will be sure to pass on your kind words to the team.

Many thanks again for your kind words and hope that you will visit us again soon to a much longer stay.

Yours sincerely,

Wael Soueid
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

This hotel is the perfect setting for a relaxing get away. The pool is great with plenty of shade. Restaurants have extremely high quality food. Only negative comment is that some of the staff were not so friendly, but this was only the minority.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear Courtney P,

Thank you for your candid feedback about your stay.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Furthermore, we take your observation to heart and will truly ensure to guide and remind all our associates the importance of service with a smile.

May I thank you once again for taking the time to post your review. We will always welcome the opportunity to be of service.

Yours sincerely,

Wael Soueid
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 June 2014

We had an amazing stay in the hotel over the weekend. Hotel is beautiful, which most of the hotels in ME are. But this hotels beauty get enhanced by its staff. From Front Deck, Concierge, HK, F&B Service, Chef all had smile on there face. I have never come across such amazing Life guards on Duty. At 45 degrees, they were smiling at each & every guest. Giving them cold towels. Hat off!!!
Service is good. Food is nice too. Just that Kids menu, should have more options. Pool Deck should have Kids menu. It gets easier for mums.

Rooms, Beds are quite bad. In the middle of the night, if your partner moves. It feels like an earthquake. Management, pls change your beds. The glass partition between the bathroom & room can be disturbing in the night. I liked the sofa its pretty cosy.

We were given a Mangrove facing room & Its so beautiful & quite. Thank you Anantara.

Room Tip: Mangrove facing rooms.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sushmita I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear Sushmita I,

Thank you very much for taking the time to write a review and sharing your feedback.

Your kind comments are greatly appreciated. We rely on such input from our guests, and your feedback and suggestions are well received. Please be assured that the same will be shared to all concerned as we strive for continuous improvements on the facilities we offer.

On a positive note, we are glad to know that some of the aspects of your stay were pleasant. We will surely recognize all associates involved for the exceptional service they rendered to you.

Meanwhile, our sincere thanks for your continuous support and we are glad to hear that you intend to stay with Eastern Mangroves Hotel & Spa by Anantara once more. We look forward to welcoming you back to the hotel soon.

Yours sincerely,

Wael Soueid
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancs uk
Level Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Thoroughly enjoyed our weeks stay here. We stayed in a room overlooking the mangroves and watched the beautiful sunset in the evenings. The hotel is opulent and luxurious as expected in a 5* hotel in this region.

We visited the rooftop bar but found it quite smoky. This is the norm in the UAE whereas in Europe we have enjoyed smoke free bars for many years.

The restaurant staff were excellent, immaculately presented, attentive and friendly. We were often eating breakfast approaching the close of service at 10.30 (we were on holiday!) and the waiting staff did not clear anything away until they had checked if we wanted more.

Special thanks to our room attendant who managed to restore our room to perfection every day. (We did a 'little' shopping on our trip and my daughter is the most untidy person ever!)

Would have no hesitation staying here again.

Room Tip: Mangroves view rooms
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank YoshisMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear YoshisMum,

Thank you for visiting Eastern Mangroves Hotel & Spa by Anantara and for taking the time to share your thoughtful review.

Your good notes about the hospitality extended by our team will be shared as motivation and encouragement to continue providing excellent service. Please be assured the same will be share to all associates concerned.

Finding it hard to fault this hotel really motivates us to continue providing our guests with heartfelt hospitality, both in product and services.

Yours sincerely,

Wael Soueid
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
warsaw
Level Contributor
185 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

We had excellent stay at Eastern Mangroves. The location is next to highway, about 10mins from city by taxi but on the other side of the hotel is sort of mangroves :)

+ location
+ excellent room, we had room at the seaside - so didnt get sunshine to balcony but instead avoided highway / parking lot view
+ friendly and professional staff
+ good spa & treatments
+ facilities & amenities
+ pool and pool staff great
+ clean

- congierce didnt really know a thing
- sometimes bit of a hassle to get a taxi from hotel
- food wasnt at 5 star level (buffet slight disappointment)

overall great stay and would easily return if returning to AD

Room Tip: sea side: shadow highway side: sunny
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mokoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear mokoma,

Thank you for your honest review and valuable comments about your stay at Eastern Mangroves Hotel & Spa by Anantara.

It was so kind of you to bring to our attention your feedback about the food quality and Concierge. Please be assured that your observations will be shared to the concerned department as we strive to maintain standards of our product and service.

Apart from the points you have mentioned, I was pleased to learn that you enjoyed some other aspects of your stay and we are looking forward to welcoming you again and ensure that you stay goes beyond your expectation.

Yours sincerely,

Wael Soueid
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

This five star hotel does not disappoint. Do try to get a room with a view of the Mangroves though for the full experience. All the rooms have exceptional facilities and attention to detail. Beautiful bathrooms and you want for nothing. All the communal interiors smack of cool modern chic with a nod to the traditional. Incredibly airy spacious. The outdoor infinity pool and lounging area is outstanding with pool staff willing to help you enjoy the experience and be comfortable in every way. We only had three days here at the end of our honeymoon in the Maldives, but it was well worth it. The bed was the most comfortable and huge I have ever slpt in. As we were bed and breakfast we did not sample the restaurants, but we know they would have been world beating, if the breakfast was anything to go by. They obviously have world class chefs preparing the food and you simply could eat every type of food from around the world for breakfast in the most enormous luxury dining area which was simply the size of a cathedral!!

You can also take your breakfast outside if you, like me enjoy the heady heat and the perfumed smell of the mangroves. Every time we entered the large reception area there were a team of staff ready to help us in any way, hailing cabs, ready to give tourist info and book trips etc. It is a 20 mi9nute drive to the centre of Abu Dhabi, but we were really pleased with our choice at it enabled us to sample the many different aspects of the culture, including the stunning Mosque, which is a must see only a ten minute drive from the hotel. Ferrari world is great fun and worth a visit as is the veiwing platform at Ethiad Towers. We also thoroughly recommend the Desert Rose Jeep Safari excursion, which includes a heart stopping drive over the dunes, camel ride, henna tattooing, belly dancing and a lovely BBQ followed by shisha pipes and looking at the stars.

Room Tip: Try to get a Mangrove/pool facing room.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elaine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wael S, General Manager at Anantara Eastern Mangroves Hotel & Spa, responded to this review, 3 August 2014
Dear Elaine L,

Thank you for your wonderful review about your stay.

We are very delighted to receive your detailed feedback and to learn that you had a very good stay at Eastern Mangroves Hotel & Spa. It is very encouraging to note that you have remembered and noted every detail of our services and facilities as well as appreciated our hotel and its location.

We do hope that you have the occasion to visit us again in the not too distant future and we will have the opportunity to welcome you back.

Yours sincerely,

Wael Soueid
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Eastern Mangroves Hotel & Spa

Property: Anantara Eastern Mangroves Hotel & Spa
Address: Eastern Mangroves Hotel & Spa By Anantara Sheikh Zayed Bin Sultan St, Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Anantara Eastern Mangroves Hotel & Spa 5*
Number of rooms: 222
Official Description (provided by the hotel):
Eastern Mangroves Hotel & Spa by Anantara is ideally positioned along a stretch of Abu Dhabi’s protected Eastern Mangroves District. Only 15 mins away from Abu Dhabi International Airport, 10 minutes from Abu Dhabi National Exhibitions Centre (ADNEC) or a short drive from downtown, the hotel enjoys a naturally stunning setting coupled with an extremely convenient location.Discover a haven of elite amenities that showcases Anantara’s distinctive luxury. Choose from 222 stately rooms and suites, characterised by abundant personal space and decor reflecting the splendour of the region’s desert and mangrove landscapes.A collection of impressive facilities provide definitive urban experiences and set the scene for extraordinary meetings and events. Dine on authentic Thai culinary delights at Pachaylen enhanced by authentic decor. Kick back and relax at Impressions, the stylish rooftop lounge offering million-dollar views and enjoy a showcase of culinary treasures at Ingredients with its masterful chefs on show. Unwind by the infinity edged pool with breathtaking views, while savouring Mediterranean cuisine from The Pool Deck or enjoy the luxury of a decadent afternoon tea at The Mangroves Lounge spread over two floors in the heart of the hotel.Relinquish every last sign of stress at Anantara Spa, where guests experience complete rejuvenation of body and mind and discover the healing powers of a traditional Turkish Hammam. ... more   less 
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