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“Heroes Bar (Crowne Plaza) - hit and miss”

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Crowne Plaza Hotel Abu Dhabi
Ranked #15 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Stroud, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Heroes Bar (Crowne Plaza) - hit and miss”
Reviewed 21 June 2012

I tend to go here fairly often as it's convenient. Would go elsewhere if I had a choice nearby.
On the plus side they show a lot of football, on at least 10 screens around the poorly designed long bar room.
On the minus side, most of the staff, including the manager(s), frequently manage to look busy without noticing customers waiting to be served. Many of them have a superior look and attitude like they are doing you a favour by serving you. There is also a very poor aircon, which cools but doesn't remove the smoke which gets really thick, even if the place is not busy. And one area of the bar always smells of Raid (insect killer).

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nicholas8885Bahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, 27 June 2012
Dear “Nicholas8885Bahrain”,
Thank you for taking time to write a review here on Tripadvisor.
The bar has had to adapt to the number of guests that have called Heroes home and frequent for the many sports shown, the comedy nights, live band and quiz.

Our service attitude is not one for ignoring our valued guests but to ensure that each guest leaves with a great experience. That they are served in a correct, professional and efficient manner.

We do however realise that some of our guests do not get the desired level of service and time spent with them. We have let you down on this occasion and for that we truly apologise. Our aim is not to have guests leave feeling disappointed.

Please be assured that we take these comments with every importance they deserve. Our team will be added too and by doing so we can ensure that we have more time to focus on guests and deliver great service.

We are very grateful for these comments regarding service, poor aircon and smoke extraction. Without this useful information and the importance of the guests view, we would not be able to rectify these matters and to further build on the offer we give.

Thank you for taking the time to express your concerns.

Best Regards,
Andy Cumpsty
Heroes Bar Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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894 reviews from our community

Traveller rating
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    291
    55
    11
    2
See reviews for
104
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419
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Centurion, South Africa
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2012

I stay at the Crowne plaza every 21 days and it is like my home away from home. The staff are friendly and caring and the facilities are great.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, 27 June 2012
Dear “Mark A”,
It so thrilling to hear from one of our loyal guest and thank you for taking time to write a review of one of your stays at Crowne Plaza Abu Dhabi.
We are happy that you consider us your 2nd home. Our management and staff will be glad to note your feedback. We would also love to hear from you regarding our areas of improvement and what you would like to see differently.
We look forward to welcoming you back to your home away from home.

Kind Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maldives
Level Contributor
77 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 June 2012

i stayed at this property a night in May after attending an exhibition. i was very much pleased with the staff and the service including food... condition of the room good too, little dull but very specious. may be its the furniture and the emptiness which give the dull appearance... apart from that nothing bad to say, not too good to say either since i stayed for a night only... however i must say they even offered me a late check out with out any hesitation upon my tiny request... and im really thank full for that...

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmalYJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, 27 June 2012
Dear “AmalYJ”,
Thank you for your time in writing a review of your stay at Crowne Plaza Abu Dhabi.
It is pleasing to know that even for a short time, you were able to enjoy your stay. Thank you for your comments about the staff, service and the food.
We look forward to your next visit for you to fully take advantage of all our amenities and offers and not to miss our award winning restaurants like Cho Gao, Heroes and Spaccanapoli.

Kind regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maynooth, Ireland
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 June 2012

Stayed here for two nights (Thursday and Friday) in June 2012, on the way home from Thailand. First impressions were good, the reception staff were very helpful and the room was clean and tidy. The location is good. However, the hotel restaurants and bars were poor. Service wasn't great and prices were very high. Perhaps we stayed at a bad time of year, but I found the hotel very quiet and dead.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ciarancreilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, 13 June 2012
Dear “ciarancreilly”,
Thank you for taking time to post a review of your stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
Thank you for your comments particularly the “helpful reception staff”, “clean and tidy room”, and “good location”.
We welcome any constructive feedback as it will help us improve our offers and services. We have several award winning restaurants around the hotel where you can find entertainments and special offers. All your feedback will not go unnoticed and will be shared with the management and staff.
Again thank you and we look forward to welcoming you back to our hotel.


Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maroochydore, Australia
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 June 2012

I really enjoyed my stay in this Hotel..however they advertise a courtesy bus, which was NOT in evidence at all! They booked me on a hop on hop off bus to view the city, but did not offer the courtesy bus to take me to the start of the Hop on Hop off service.

The rooms were clean and tidy, and the staff very friendly.

I was NOT met at the airport so maybe I did not pay enough for my room! It was in a good location and I could walk to cafes and restaurants easily, or take a short taxi ride to anywhere I wanted to go. There was a lovely restaurant at the back on the Hotel which was cheap and the food was wonderful..the Hotel food being quite expensive.

I would recommend this Hotel as one can work around any minor food and transport problems.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coralhorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza A, General Manager at Crowne Plaza Hotel Abu Dhabi, responded to this review, 13 June 2012
Dear “coralholton”,
We would like to thank you for taking time to write a review of your recent stay at Crowne Plaza Abu Dhabi here on Tripadvisor.
We are happy that you enjoyed your stay with us and found our staff helpful & friendly.
We would like to understand the reason why you weren’t met at the airport and other transportation issues that you encountered during your stay. We have sent you a direct message and appreciate if you can reply back so we can investigate further what happened and to avoid it from happening again.
Again thank you and we look forward to welcoming you back in the near future.

Best Regards,
Ivor Prestwood
General Manager, Crowne Plaza Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
84 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 27 May 2012

I have just returned from a 6 night stay at this hotel in a club room.
Included in my rate was :

Car pick up to/from the airport
Club lounge facilities : All day
Wi Fi Internet
2 Pieces of laundry, daily
Breakfast

The driver was waiting for us upon arrival. Upon check in at the hotel, we were allocated a room at 0700, despite check in not permitted before 1400.
Check in was swift, within 10 minutes we were in our room.

The room was large, floor to ceiling windows, affording a great view over Abu Dhabi.
Flat screen television, ample storage space.
Adequate bathroom, reasonable water pressure.
My only gripe here would be for the removal of the bath tub and replacing it with a free standing shower.

Our room was cleaned to a high standard daily and the chmaber person would check with us later in the day if we required anything further on a daily basis.

Breakfast was taken daily in the Garden Restaurant on the 9th floor. Attentive staff with a decent spread each day.

The pool is on the roof and a decent enough size. It converts to a shisha lounge by night. We more or less had the pool to ourselves each time and we alternated between the pool and public beach, along the corniche.

Club lounge afforded the opportunity to get tea/coffee/soft drinks throughout the day. Cakes in the afternoon. Comfortable. Evenings provided alchohol and canapes, in a relaxed atmosphere.

One evening, towards midnight, I realised my local phone card required a top up. I went down to reception and asked where I may go and buy a top up close by. Reception asked how much I required in terms of a top up and called a local store for the top up card to be delievered - within 10 minutes I had what I needed.

I have awarded this hotel 5 stars because we really did not want for anything. Granted, the hotel may seem a tad dated by UAE comparisons, but upon reflection, our stay was faultless.
Every member of staff we came accross, without exception, greeted us and any staff we interracted with sported a smile with a 'can do' friendly attitude.

I have no hesitation in recommending this hotel and would certainly stay here again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ItalGrecoLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
97 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 23 May 2012

I stayed in this hotel for a week in 2004 and have visited constantly since then and have yet to be disappointed with any aspect. Many staff have been with the hotel over five years and is testament to the stability and quality of this hotel.
The location cannot be beaten as it is in the heart of the city. The new restaurants built in the last two years are welcome additions to Heroes (pub style) and the theme evenings based in the 9th floor restaurant.
Through www.priorityclub.com you can pick up excellent deals and rates.

Room Tip: They have quiet sections..reservations do their best to accommodate all requests
See more room tips
  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wajela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Property: Crowne Plaza Hotel Abu Dhabi
Address: Abu Dhabi Hamdan Bin Mohamed St, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Abu Dhabi
#13 Romantic Hotel in Abu Dhabi
#14 Business Hotel in Abu Dhabi
#15 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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