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“"what service should be like"”

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Crowne Plaza Hotel Abu Dhabi
Ranked #16 of 129 Hotels in Abu Dhabi
Certificate of Excellence
London, United Kingdom
2 reviews
“"what service should be like"”
5 of 5 bubbles Reviewed 26 November 2013

Well done everyone at the CP in Abu Dhabi. wouldn't usually choose one but was very surprised how efficient and pleasurable the service was throughout. Every staff from cleaners to waiters were spot on. Food was good too. Puts to shame the bigger chains I would say. Would definitely use again.

Stayed November 2013, travelled on business
Helpful?
Thank noplacelikehome2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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899 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Being a working parent who seeks relaxation when going away, I was not disappointed during my stay at the Crown Plaza Hotel. The check in was smooth and easy, my car was parked and all I needed to do was go up to our room. The room, a suite, was very spacious and super clean. Being an IHG Rewards Member we got internet for free, my son was happy as his favorite cartoons were playing well on his i-Pad. We went to ChoGao for dinner which was exceptional. I had an Indonesian dish which looked delicious, was flavorful and mouthwatering good. We ordered Room Service quite often, being there with a toddler, and all our requests were fulfilled. Thank you for that Travis and the whole room service team! We also had lunch in their Italian restaurant Spaccanapoli where you get the best Pizza in the UAE (believe me I can tell as I traveled all over Italy and Europe).
My husband then treated me to a full body hot oil massage which was like a mini vacation on its own. I was able to doze off with the quiet tunes of music and waves while being pampered. I felt great! I liked the gym, it had everything you need and we even managed to enjoy the pool, or lets say the Jacuzzi, with my son despite the bad weather.
Breakfast on both days was great, it is mostly due to the huge variety and especially due to the genuine friendliness of staff. We felt so comfortable and truly looked after.
A huge "Thank you" to the whole team of Crowne plaza making my stay wonderful!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MemorySammler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 November 2013

Just one word, excellent!!! Must try: Spaccanapoli (top class cuisine)
The staff were willing to help me for any need and so kind anytime.
I'm gonna visit this hotel 100% in my next trip to Abu Dhabi.
Thank you everybody

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Renothesituation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrakech, Morocco
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

This hotel is unassuming from outside but it was actually a real pleasure. Staff were extremely polite and helpful. I only wish they recycle like the starwood hotels I've been at and were more eco conscious.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keoma76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 November 2013

crowne plaza abu dhabi has an amazing and very firendly staff in addition to the perfect services and location where can have an access to the whole city withing few min's

i highly recommned this hotel for everyone

Room Tip: club rooms at levels 17,18,and 19 are really nice
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksoubeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 November 2013

I don't have a lot of time to write, but I wanted to commend Nan and Juan for making me feel welcome! It's always good to meet people like them when you are away from home. They are two exemplary employees! Please pass my gratitude to them.

Room Tip: If possible, get suites on the 17th floor.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Affonso F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 15 November 2013

As an IHG Royal Ambassador I've been to an awful lot of IHG properties around the world and I've certainly seen better than the Crowne Plaza in Abu Dhabi (and certainly worse). I was kindly upgraded to a 1 bedroom suite which was very spacious, quiet. The hotel has great options in terms of dining, the breakfast is just sufficient for someone who actually doesn't eat a lot and the pool in the terrace is small but well kept.
The hotel is conveniently located in the city center and you can easily access the business centres as well as other must visit places in the city. My only recommendation to the management would be doing some proper refurbishment as the hotel is quite worn out, very dated and would benefit from a revamp. Apart from that, all good.

Mr Martins Macedo

Room Tip: Go for the 1 bedroom suite if you can or ask for a club room which should be more updated
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nuno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Abu Dhabi

Property: Crowne Plaza Hotel Abu Dhabi
Address: Abu Dhabi Hamdan Bin Mohamed St, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Abu Dhabi
#13 Romantic Hotel in Abu Dhabi
#14 Business Hotel in Abu Dhabi
#16 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Hotel Abu Dhabi 5*
Number of rooms: 236
Official Description (provided by the hotel):
Crowne Plaza Abu Dhabi is an upscale hotel conveniently located in the city centre, just minutes away from the Corniche, main shopping districts and key business locations. The hotel provides friendly personalised service and a range of facilities from wifi access, Health and Spa facilities. For holiday makers, the hotel offers competitive prices & facilities. The 18 metre long roof top pool offers skyline views & an opportunity to exercise or relax.The hotel boasts and excellent array of Restaurants, Bars and LoungesHeroes, Abu DHabi's best Sportsbar in the basement; Cho Gao, Award-winning non smoking SE Asian Restaurant - Bar and Lounge, ground floor; Spaccanapoli, Abu Dhabi's favourite Italian with the famous one metre Pizza on the Mezzanine floor; Cappuccino's, the Cafe on the 1st floor offering Snacks and pastries;The Garden, the international Buffet Restaurant on the 9th floor;Vincent's Cigar lounge on the 9th floor;Level Lounge Chill out Bar by the pool on the RooftopBanquet and Meeting space is available for up to 400 Persons. ... more   less 
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Also Known As:
Abu Dhabi Crowne Plaza

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