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InterContinental Abu Dhabi
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Reviews (2,650)
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1,594 - 1,599 of 2,650 reviews
Reviewed 13 November 2013

The Intercontinental is an excellent hotel. The staff were extremely friendly and efficient and seemed genuinely interested in ensuring that we had everything we needed and were enjoying our stay. The concierge staff were very knowledgable about the area, where to go to buy a particular item and how to get there.

The hotel is large but well kept and extremely clean. We stayed in a Club Intercontinental room, which although more expensive, was worth the extra money as breakfast, snacks all day, afternoon tea, and 2 hours of drinks with a large variety of hors d'oevres were included in the price. We ate in 2 of the hotel restaurants and although a little more expensive than outside, the food was excellent as was the service and the menus.
Although not in the centre of the city, it is very easy and cheap to take a taxi anywhere and there is plenty to see and do in the immediate area. The hotel also runs a complimentary shuttle bus to the local shopping malls. If you want to stay in the hotel it has it's own beach area and pool where there are always plenty of sunbeds.
All in all a very good place to stay and I would recommend it to anyone.

Stayed: November 2013, travelled as a couple
Thank 321uktraveller3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 15 November 2013

Dear 321uktraveller3

Thank you for taking the time to write your review. The team and myself would like to thank you for your kind words and for giving us the chance to welcome you at InterContinental Abu Dhabi. It is our aim always to provide all our guest with a memorable experience.

I thank you once again and look forward to welcoming you back.

Best regards
Dieter Franke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

We stayed in the Intercontinental 14 days and had a great and wonderful stay there.

The rooms were clean and the staff was perfect and friendly (special thank to RAOUF who organized our trips, CESAR, SHOAIB and UZAÍR - the fantastic restaurant staff, who supported us everytime!!) We had a lot of fun with all them !!

Many thanks also to our room-keeper who brought to us water bottles several times a day and who was helpful in any case of request (Samundra) !!!

We felt very well provided in any case and question. All requests were handeled seriously and immediately !

We are shure, it will not be our last stay in the UAE !!! We can absolutely recommend this hotel.

The beach area is still a building side, but we think if everything is done, it will be a relaxing area..,) !!

We stayed there during the summer months, so the temperatures are often between 45 and 50 degrees. But all rooms in the hotel and the public buldings are air conditioned !

You can also find our detailed (German) estimation at HOLIDAYCHECK.de

  • Stayed: August 2013, travelled as a couple
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Thank HJB74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 11 November 2013

Dear Guest

I would like to start by thank you for taking the time to write you review. I am delighted that you have enjoyed your stay with us. It is our aim to offer our guests an experience that they would always remember.

I have shared your comments with Rouf, Cesar, Shoaib, Uzair and Samandar and they all thank you for your kind words and look forward to welcoming you back soon.

Thank you once again and It would be my pleasure to welcoming you back as well.

Best regards
Dieter Franke
General Manager

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Reviewed 6 November 2013

This was our first time in Abu Dhabi. We were expecting long and peaceful days in the sun. No, we got builders constructing a new pool and leisure facility on the hotel beach! Don't get me wrong this is a good hotel,not fantastic compared to the other hotels near buy. But good. The food is fantastic we didn't have a bad meal.The staff are amazing everyone of them. Another issue was on a wednesday and Thursday nights the hotel bars and restaurants were very very very busy as Wednesday is ladies night and Thursday is UAE (our Friday) so it is full of ex pats filling there boots as there are no pubs in the UAE. We had to sit on the floor outside on these nights to have a drink! The hotel should limit the number of extra people they let in on these nights. Don't forget this is 5 star in the UAE. Have you ever had to sit on the floor in a 5 star hotel to have after dinner drinks? When you have just paid £100 per head for your dinner? Last point our room was an ajoining room via a door in the wall. The first 2 nights we had someone next door that was up all night talking and shouting. We put up with it until 5am then we called reception who sent security around straight away and sorted it. The next day we had an Americian pilot next door( we new this as we could hear every word he said ). He Skyped his wife at 1 am and again at 5 am every night . The Walls / doors are not sound proof in this hotel so take ear plugs.

  • Stayed: October 2013, travelled as a couple
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3  Thank Richh1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 10 November 2013

Dear Guest

Thank you very much for taking the time to write your review and to share your experience with us. Please accept my sincere apologies for the inconvenience you had to face during your last stay with us. I have shared your comments regarding the disturbance with the team and we will do our utmost to make sure this disturbance is minimized in the future.

I am delighted that you have enjoyed our food and beverage facilities. The beach project is coming to an end and we should have it ready in early Q1 2014.

I apologise once again and hope you will give us the pleasure of welcoming you back again soon.

Best regards
Dieter Franke
General Manager

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Reviewed 2 November 2013

We've just returned to London from another great holiday at the Intercontinental Abu Dhabi. As it's one of the original hotels it's facade isn't the most glitzy but don't let that put you off- inside its 5 star all the way.....the lobby and bar area are wonderful, the front desk staff welcoming,friendly and efficient and nothing was too much trouble for the concierge. The restaurants at the hotel are varied and quite rightly highly rated by the trip adviser community, both the food and the service being faultless during our visit.
The pool area and attendants provide for a chilled out time and when the refurbishment of the beach area is completed undoubtedly it will be the best facility in the state. If you can you must book a room that qualifies for the lounge on the 18th floor - it's such a serene atmosphere with the best staff I have ever experienced, thank you to all of them ! I hope IHG are proud of their team as they are first class, but I must mention Karam Almordaa who epitomises excellence in hospitality and is clearly a gifted businessman with a great career ahead of him ! Well done everyone, a great holiday which we commend to all.

Room Tip: Spoil yourself and get a sea view room which qualifies for the 18th floor lounge
  • Stayed: October 2013, travelled with family
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1  Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 3 November 2013

Dear tjmutch

Thank you for taking the time to write your review. I am thrilled to learn that you had a memorable stay with us. I have shared your comments with the team and we all thank you for kind words and for giving us the chance to offer you a comfortable and enjoyable stay.

As you mentioned once our Bayshore project is finalized, this will be an attractive destination to families and leisure travellers.

I thank you once again and look forward to welcoming you back.

Best regards
Dieter Franke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2013

This is our second time to the Intercontinental this year and once again the staff are what makes this place great. We did find the service at some of the restaurants had slipped a little since May and the pool area is looking a little tired and in need of some attention, but the staff here will blow you away with their help, consideration and a general desire to make you stay as good as they can.
For us, special thanks once again to Dilan Fernando, Rafeal Pinto and Lamia Bahhar who was brilliant after my wife had a slight accident, also to Frances from the Fishmarket who is so knowledgeable about the food and a great guy personally.
We tried a few more of the seven restaurants on this visit and were pleasantly surprised by the Belgian Cafe, with it's wonderful selection of beers, but we still rate the Fishmarket as one of the best and most interesting restaurants we have ever been to antwhere.
This is still the best location for a city hotel with great views and overlooking the marina.
We would thoroughly reccommend anyone to try it out.

Room Tip: Rooms facing the sea also overlook the pool and the marina, both of which are best viewed from the 9,10 or 11 floors.
  • Stayed: October 2013, travelled as a couple
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Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 1 November 2013

Dear Roger W
The team and I would like to thank you for taking the time to write your review and for your kind words. I am delighted to hear that you and your wife enjoyed your stay and found our restaurants interesting.
Our new beach project is taking shape and is at the final stages before we open it for full operation. We are excited and expect to have it ready to welcome our guests early 2014. I look forward to welcoming you back soon when you can enjoy these new Bayshore facilities.

Best regards
Dieter Franke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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