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“Nice Staff , Good Excellent Service”

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InterContinental Abu Dhabi
Ranked #17 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Staff , Good Excellent Service”
Reviewed 8 May 2014

I am one of the attendees for Al Hosn Gas Training held at InterContinental Hotel and i can say that the Hotel is really good, good ambience, good atmosphere and good welcoming staff, the staff are really good, Sherry Ann which is in the Meeting Rooms was really helpful and always making sure that every guest was happy and all their needs was met, she and her staff was really good the service they provided was really outstanding.

  • Stayed April 2014, travelled on business
    • Service
Helpful?
2 Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 20 May 2014
Dear Guest

Thank you for sharing your wonderful comments on TripAdvisor. I am thrilled to learn that you had a memorable training course and that you appreciate the quality of our meeting facilities, services and friendliness of our colleagues.

I have shared your comments with Sherry Ann who thanks you for your feedback; it is always a great reward to receive excellent feedback as our aim is to always exceed the expectations of our guests.

Once again, thank you for your feedback and we truly look forward to welcoming you back.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,232 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (470)
Date | Rating
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English first
Beirut, Beyrouth, Lebanon
Level 5 Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 May 2014

The hotel is located close to the shore area and it is not far from the mall (by car). The rooms are big enough, comfortable beds and pillows. Staff are nice providing you with water and ice boxes on the beach. The pool area is nice and clean with shower services, toilets, and towels. The beach area is around 2 min walking next to the boats. The hotel has a variety of restaurants which makes it easy and relaxing to stay in the hotel and make that's out of the beach, pool, and spa.
Unlike other hotels the animation program is limited and the kids club is not tempting and I think it can be developed with the opening of the new pool area next to the beach. I will stay there again but not with the kids until the area is opened. The weather after April can be too hot.

Room Tip: Higher floors. Smoking rooms smell bad avoid them
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shereen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 8 May 2014
Dear Guest

Thank you for taking the time to write your review and sharing your experience on TripAdvisor. I am delighted that you enjoyed your stay with us and found our hotel facilities and restaurants enjoyable.

It is our pleasure to provide our guests with a comfortable and memorable experience during their stay.

I have shared your comments with our Recreation team who are working on developing more activities for the kid’s club. The Bayshore will be open very soon and will be great experience for both children and adults.

I thank you once again and look forward to welcoming you back with your children.

Best regards

Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 May 2014

My wife and I stayed at the Intercontinental May 1-3,2014 and thoroughly enjoyed it .
Club level experience was one of the best I have encountered around the world.
Special thanks to Jasmin and Mathan .
Elixazet you run a great club experience and appreciate all your help.
This hotel should be ranked #1 in Abu Dhabi .
Pool and beach were very good .
Fitness center was excellent .
Hotel has a good central location and perfect views.
Everyone extremely helpful and accomodating .
We will be back .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 5 May 2014
Dear Guest

Thank you for taking the time to write your review and sharing your experience on TripAdvisor. I am delighted that you and your wife enjoyed your stay with us and found our Club Lounge enjoyable.

I have shared your comments with Jasmin, Mathai and Elixabet and they thank you for your kind words describing their service as helpful and friendly.

It is always our pleasure to provide our guests with a memorable and unforgettable experience during their stay.

I thank you once again and look forward to welcoming you back very soon.

Best regards

Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 May 2014

The Interconti is one of the older Hotels in Abu Dhabi, but it is well maintained, we would rate it as 'moderate deluxe'. The service was very good except at the pool bar and the beach bar. Also the cleanliness should be better at the beach bar. Unfortunately the new beach club was still not finished, although works were started 2 years ago. The food in the Italian restaurant 'Boccaccio' was better than ever, thanks to the new chef Luca Banfi. Also the service in 'Boccaccio' was very attentive and friendly. The 'Belgian Cafe' was good as always. All in all we can recommend this hotel and will come again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fred_and_Wilma_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 4 May 2014
Dear Guest

Thank you for taking the time to write your review, your feedback is incredibly important to us. I am so happy to learn that you enjoyed your stay with us and have shared your comments with the Boccaccio and Belgian Café teams and they all appreciate your kind words.

Please accept our apologies for any inconvenience caused due to the closure of the second phase of The Bayshore. The development is underway and should be ready soon. I thank you for your valuable comments regarding cleanliness of the beach bar and assure you that our teams are already working on improvement.

I thank you for your loyalty and for recommending the InterContinental Abu Dhabi as a destination of choice.

We look forward to welcoming you back very soon.

Best regards
Dieter Franke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2014

My wife Bev and I thought this hotel was excellent - nice rooms, great location and facilities. The wait staff were superb. We had a delightful waitress , Anu , who we were lucky to have serve us each morning . A charming lady who added to a great experience

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neville B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 4 May 2014
Dear Guest

Thank you for taking the time to write your review. I am delighted to learn that you and your wife have enjoyed your last stay with us. I have shared your comments with Ms. Anu and the Selections team and they all thank you for your kind words.

It is always our pleasure to provide our guests with memorable experiences during their stay.
I thank you once again and look forward to welcoming you back in the near future.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, United Kingdom
Level 5 Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 April 2014

From the moment we arrived we was made very welcome and as a Intercontinental Ambassador, I was welcomed We have been expecting you Mr Featherstone Welcome back. The staff are very helpful and friendly and always smiling, We have already got your suite ready and we have Upgraded you and your family to a 16th floor Gulf view suite with Club access for your three nights. WOW what more can you expect from a 5 star hotel? This is why we came back to the IC plus this time we had my wife's cousin with us, She has never been to Abu Dhabi so that why we had to stay here.
Club Lounge is on the 18/19th floors of the hotel and have fantastic views across the City of AD and the Arabian Gulf, All the lounge staff are very friendly and happy to serve. Food is fantastic from Breakfast to evening smacks with cocktail, We always went upstairs for afternoon tea the cakes and snacks are to die for heaven.
Plus it is nice that Children are allow into the lounge with there parents at all time of the day, Some hotels do not allow this but that's there loss.
Great pool area and the IC also has its very own private Beach great for chilling and our little boy loves the beach.
I know my wife's cousin had never stayed in any hotel as nice as this before, plus all the back to Dubai she kept talking about it.
YES we always recommend this hotel to ant one going to Abu Dhabi.

Room Tip: Book a Gulf club room well worth it..
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FEATHERSTONE74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 30 April 2014
Dear Guest

Thank you for taking the time to write your review on TripAdvisor. I am delighted to learn that you and your family have enjoyed your last stay with us. I have shared your comments with the team and they all thank you for your kind words.

It is always our pleasure to provide our guests with a memorable and comfortable experience during their stay.

I thank you once again and look forward to welcoming you back in the near future.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 23 April 2014

This is a lovely hotel, well appointed and rooms are decorated to a good standard. THe breakfast was excellent a huge selection! We did try the brazilian restaurant however I felt the cost exceeded the quality of the food there and service was not the best. Very convenient for the the marina and in a nice area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this review, 26 April 2014
Dear Guest

Thank you for taking the time to write your review. I am happy to know that you have enjoyed our breakfast.

I have shared your comments regarding Chamas the Brazilian restaurant with the team to make sure the expected service is provided to all our guests.

Thanks again for your kind words and I look forward to welcoming you back.

Best regards
Dieter Franke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Abu Dhabi

Property: InterContinental Abu Dhabi
Address: Abu Dhabi King Abdullah bin Abdulaziz Al Saud St | King Abdullah bin Abdul Aziz, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Abu Dhabi
#9 Romantic Hotel in Abu Dhabi
#11 Spa Hotel in Abu Dhabi
#17 Luxury Hotel in Abu Dhabi
#22 Business Hotel in Abu Dhabi
#23 Family Hotel in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Number of rooms: 390
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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