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“old hotel but good service”

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Le Meridien Abu Dhabi
Ranked #60 of 128 Hotels in Abu Dhabi
London
Level Contributor
246 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“old hotel but good service”
Reviewed 23 May 2011

hotel overall a bit tired but at least the hotel has some character and feels middle eastern.. the rooms do look to have had a refurb.. like most hotels in abu dhabi- do not expect a room with a view as there are no views as such...but nice to have a balcony. good selection of not too badly priced restaurants and bars and even saw english football live on an outside screen! the pool area is ok, the beach ok altho a shame they are building a new island and buildings right opposite (even worse if u stay at the rotana- great view of a four seasons going up from their beach...). Service is excellent by UAE standards- full marks to the reception staff and helpful concierges and door guys.. bit annoying u have to pay for internet in the room... and wld welcome the hotel feeding the semi starving cats crying nightly in the vicinity... so much food wasted they cld spare scraps... pls feed them....

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 29 May 2011
Dear Kate70,
Thanks very much for taking the time to write a review on Trip Advisor. You are right, when it comes to the Middle Eastern touch our hotel is one of the best in representing the true spirit that the Gulf area has to offer. I am delighted that you felt comfortable at Le Meridien Abu Dhabi and found our associates helpful. Our outlets offer a diversity of cuisines and I hope you had time to taste the flavours of them all. As for the construction going on, Abu Dhabi is a metropolitan city in the height of expansion following their 2030 plan. It can cause inconvenience to its residents and tourists, however so it also means that when you come back the next time it will surely offer a broader range of attractions and offerings putting it on par with many world cities.
Hoping to welcoming very soon again to our hotel.
Sincerely,
Cyrielle
Marketing & Public relations Manager
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Traveller tips help you choose the right room.   Room tips (277)
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LTNJET
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 16 May 2011

If you are looking for a hotel with a good location, close to all the ammenities, shops and sights then look no further than the Le Meridien in Abu Dhabi.
The hotel is situated next to the Abu Dhabi Mall with many shops, eating outlets and entertainment facilities. Nowhere in Abu Dhabi is further than a cheap taxi ride away.
The hotel is not the newest in town but its facilities are adequate for the rates charged. The rooms are big and clean, staff are excellent and there are many food outlets within the complex, The Captains Arms and Sportsbar to name a few, all are very popular with tourists and ex pats.
The pool and gardens are well cared for and the small beach is cleaned daily. Do not be off put by the view from the beach, once the 'London Canary Wharf' like developement opposite is completed the view will be very interesting.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LTNJET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 29 May 2011
Dear LTNJET,
First I would like to thank you for your very positive review of Le Meridien Abu Dhabi. I couldn’t agree more on the fact that Abu Dhabi is prospering a lot and this is only the beginning. We, at Le Meridien Abu Dhabi, know and appreciate it as we share a love for the city and a love for what we do in offering our guests the best of services, so they can really enjoy that wonderful capital. It is such a pleasure to know that our guests feel good at our hotel. Our restaurants really offer a diversity of cuisines and flavours, and indeed Captain’s Arms is very popular as well as NRG Sports Cafe thanks to its large screens inside and outside to watch sports games all year long.
I really hope you will visit us again soon.
Sincerely,
Cyrielle
Marketing & Public relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bahrain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2011

Spent 4 days here on a business trip. Gold membership of SPG got me an upgrade to the SPG floor. Room OK for business but would be a bit cramped for two. No power from the shower and did experience fluctuations in emperatures. Buffet beakfast and lunch i found to be very good. Ate in room and at one of the outside eateries. Like the idea of the arcade of restaurants with plenty of space outside to eat. Used the gym and found it to be a bit cramped. All equipment close together. Land reclamation in progress next door, someone said for a new bridge, that will change the aspect from the clean allthough small beach area. Staff all very pleasant and helpful.
colleagues who were in regular rooms commented on the size andcondition. Sounded like a lick of paint ould not go amiss.

Room Tip: Upgrade to SPG floor
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  • Stayed May 2011, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lincolnshirelad59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 18 May 2011
Dear lincolnshirelad59,
I am thankful that you took the time to write a review of our hotel.
I am happy you enjoyed our buffet and breakfast as well as the ambiance of the hotel and the friendliness of our staff. It is our priority to make our guest’s time precious and comfortable. Thank you for pointing out about the water problem in the shower of your room, just to clarify that we have recently installed the water saving faucets in order to comply with local regulations of minimising the water usage, which may impact on the speed of the water flow.
Be sure that your encouraging words have been shared with our associates.
We look forward to welcoming you again in the near future.
Sincerely,
Cyrielle
Marketing & Public relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2011

This hotel is perfect for a short break with all facilities on site: beach, pools, gym, spa, a choice of 11 restaurants and a sports bar. Everything is clean and well maintained. The hotel is one of the older ones in Abu Dhabi and has a tradational feel - although it is showing its age in places - however the atmosphere and service far exceed that of newer hotels in Abu Dhabi I have stayed in recently.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with OctopusTravel

Helpful?
2 Thank SDFC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 2 May 2011
Dear SDFC1,
Thank you very much for sharing with us your good impressions of our hotel. I am happy that you had a good time at our facilities and restaurants. It is our responsibility to make our guests feel at home in our hotel. Please be sure that your good words will be shared with our associates.
We are looking forward to welcoming you again in the future.
Sincerely,
Cyrielle
Marketing & Public relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2011

My husband and I have just returned from a 6 night break at this hotel. What a great place. Yes it is one of the oldest hotels in Abu Dhabi, but that's what gives it it's charm. The interior is full of character - unlike most modern hotels which are completely souless and pretty much all look the same. Some areas do need updating, the corridors to the rooms and maybe the bathroom - though there was some decorating going on whilst we were there in some rooms - but the hotel is clean, the pool area is fantastic and there are lots of restaurants to choose from.

We would highly recommend this hotel. It is great value for money, the staff were more than helpful and it's ideally situated for exploring Abu Dhabi.

Stayed April 2011, travelled as a couple
Helpful?
1 Thank janeyjonesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 24 April 2011
Dear Janeyjonesman,
It was a pleasure to read your review. I am delighted that your husband and you found your stay pleasant and relaxing. Our associates are always trying to meet our guests’ needs and it is a great satisfaction for us to hear that you were happy with the service. Please be sure that your heartfelt words will be shared with all the associates.
A friendly and comfortable atmosphere is what Le Meridien Abu Dhabi is about.
We would be more than happy to welcome you again in the future and to provide you with our best services.
Sincerely,
Cyrielle
Marketing & Public relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2011

Had a great time. Shame it was only one night but got a hell of a deal via the website. Hotel was great with amazing facilities.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with OctopusTravel

Helpful?
1 Thank whyeyeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 24 April 2011
Dear Whyeyeman,
I am delighted that you found your stay comfortable at Le Meridien Abu Dhabi and that you enjoyed our facilities. It would be a real pleasure for us to welcome you again for a longer stay.
Sincerely,
Cyrielle
Marketing & Public relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
Reviewed 8 April 2011

We stayed at Le Meridien for 4 nights, with our baby daughter.
We stayed at the Beach Rotana for a few days (excellent, esp for children), then went to Qasr al Sarab( really excellent), in Dubai at Amwaj Rotana (excellent) and back to Abu Dhabi. We couldnt get the Rotana again as it was booked out so stayed up the street in the Meridien.
The hotel is dated, @ 1970's and pretty shabby. We upgraded to the Club room on arrival as the room we booked smelt very musty. In fact, the whole hotel is musty, needing a change of carpets. There is paint peeling on some of the walls in the lobby and the bath has paint peeling off it.
Dont bother staying here if you cant afford the upgrade. The regular rooms are very small and smelly.
The receptionist tried to charge 200AED for the upgrade, compared to the 150AED advertised on our email confirmation, saying we booked for 1 person, this was not the case, so eventually he gave in and we paid the 150AED.
We telephoned in advance and requested a baby cot. It was confirmed, and when we checked in we reconfirmed and were told it would be delivered to our room.
At 6.30pm I telephoned reception looking for the cot and they said they'd call back.
At 8pm, I called again and was told there was no baby cot available!!
No apology at all was given.
We were just told our bed was pretty big so we could put the baby in with us. We got 3 hours sleep and the baby was quite upset as she kept waking during the night.
The next day I requested the cot again as they said they would have one.
It took until 9pm, 3 phonecalls and a trip to the lobby to complain for them to deliver one up to the room!!
Again, no apology...
The pool is nice, lots of lifeguards, the beach is pretty ok, pretty normal for Abu Dhabi beaches, there is not much shade and they run out of umbrellas pretty fast.
Also, of note, there are 4/5 resturants in 'the village'/courtyard of the hotel, and they have rave music pumping until @ 10pm. Great if you want to drink the night away, not so good for children or early nights.
The last comment I would make is the room cleaning staff generally close the doors while cleaning rooms, and I discovered why, when I took a peek into a room - they sit on the bed and relax instead of doing their work. And the cleaning job they do show this (toilet and bath not cleaned in 4 nights).
All in all, this place is 3 star at very best.
It obviously gets its higher grade due to ticking the boxes on provision of pool,spa,internet etc, but the hotel is pretty dated and shabby.
I would not recommend unless you are on a budget and 2/3 star hotels are ok with you - dont expect any luxury...

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCS54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CyrielleSoulbieu, Public Relations Manager at Le Meridien Abu Dhabi, responded to this review, 28 April 2011
Dear JCS54,
Thank you for sharing your experience at Le Meridien Abu Dhabi. I deeply regret that you didn’t feel comfortable and went through an unpleasant experience with our associates. Rest assured that your remarks will be shared internally in order to improve our service.
To your comment regarding the age of the hotel, having been one of the first hotels established in the Abu Dhabi Emirate I accept that we are unable to compete with the newer and taller hotels that have slowly dotted Abu Dhabi’s skyline in recent years. However, I can assure you that we are doing our best to keep the building and grounds well maintained.I am glad that you found the swimming pools and the beach facility nice. We pay much attention to the lifeguard service as it is a priority for us to assure that our guests feel safe and relaxed.
Customer feedback is very important to us as this is our opportunity to improve on any insufficiencies we may have.
Sincerely,
Cyrielle
Marketing & Public relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Abu Dhabi

Property: Le Meridien Abu Dhabi
Address: Al meena 2nd St | Tourist Club Area, Abu Dhabi 46066, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Abu Dhabi
#35 Spa Hotel in Abu Dhabi
#36 Family Hotel in Abu Dhabi
#37 Romantic Hotel in Abu Dhabi
#46 Business Hotel in Abu Dhabi
#52 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Le Meridien Abu Dhabi 4*
Number of rooms: 234
Official Description (provided by the hotel):
Le Méridien provides you with the comfort of your home. The lush gardens and private ‎beach make it an ideal destination for business travellers & tourists. ‎The famed Méridien Village brings the world to your plate, with a unique mix of 14 ‎restaurants and bars. Let Le Méridien spoil you with its recreation & rejuvenation facilities - ‎a blend of health, fitness and fun at Eden Spa & Health Club. Special Ayurveda and Litho ‎therapies available. ... more   less 
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Also Known As:
Le Meridien Abu Dhabi Hotel Abu Dhabi
Meridien Abu Dhabi
Abu Dhabi Le Meridien

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