Am back in Abu Dhabi after working away for the last 12 months or so. Have been staying in 5 star hotels in other countries in the Middle East Region and USA, but am so glad to be back at the Millennium, Khalifa Street. None of the others have compared with the overall experience of a long business stay here. I've also checked out the Grand Millennium which is newer but doesn't have quite the same feel or superb location being in the city centre yet so close to the Corniche.
I was really surprised and delighted to be remembered by so many staff, and immediately made to feel just as welcome and comfortable as being at home. For me, this is the key to the success of this hotel. There is a new General Manager who has been quite visible, more so than the last GM, and I think this is a good thing. I've noticed he not only makes himself more accessible but also takes time to personally respond to comments written on sites such as Trip Advisor.
I operate a Human Resource Development consultancy, and it is a pleasure to observe the positive relationships between the senior departmental managers and service staff on a daily basis.
It would be unfair to single out individual staff for special praise because I find all the staff work hard to provide a consistently first class service. However, something that reflects well on the management style at this hotel is to find that excellent service is rewarded, for example with Krishna in the Citrus Restaurant who has been promoted. I remember him on a previous long stay and was so impressed by his smartness, courtesy, efficiency, and leadership of other restaurant staff. Such role model behaviour surely rubs off onto other staff and, in turn, benefits the hotel residents.
I've tried not to repeat comments from my last review of this hotel, but the positive comments from back then still apply.
Since my last long stay in Abu Dhabi some excellent new hotels have opened, particularly the spectacularly fine hotels which I have also visited near the Grand Mosque, but to my mind they lose out on location unless you simply want a holiday base.
The only reason I've given the spa facility a four star rating is because of the smallish size of the swimming pool, but the gym is well equipped with sauna and steam room all looked after by extremely welcoming staff.
In conclusion, if you are looking for a really comfortable hotel in a great city centre location, yet so close to the Corniche, whilst conducting business in Abu Dhabi, I would look no further than here!
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- Also Known As:
- Millennium Abu Dhabi
- Abu Dhabi Millennium Hotel