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“Made visiting Abu Dhabi a pleasure”
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #40 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Durham, United Kingdom
1 review
“Made visiting Abu Dhabi a pleasure”
Reviewed 17 November 2013

I spent 10 days at the Abu Dhabi Hilton during a business trip and enjoyed every minute of it. The location is 2nd to none, with a beach club located directly opposite with pool area and the Marina Mall only a 10 minute walk away. The gym is excellent and almost made exercising bearable! Antonio, Sandra and the rest of the staff were extremely helpful and nothing was ever a problem. There is a great choice of food available on site, ranging from Mexican to Chinese and a Lebabese restaurant complete with traditional belly dancer. Although the exterior appears somewhat outdated given the other hotels in the area, this hilton is seen as a Abu Dhabi landmark and as such has almost listed status assigned to it, giving it a historic feel that the others simply do not have. Will definately return in the future.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Acolyte04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 20 November 2013
Dear Acolyte04

Thank you for your recent stay and for taking the time to post your review on Trip Advisor.

We are glad to know you had a pleasant stay and were satisfied with the services rendered by the team members. Thank you for your appreciative comment about Antonio & Sandra, which I have shared with them immediately. I am happy to read that you also enjoyed the facilities of Hiltonia Beach Club, the Restaurants, and our location.

It has been our pleasure to serve you, we look forward to welcome you again should your future travel brings you back to Abu Dhabi.

Yours Sincerely,

Gregory Thierion
Director of Operations
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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Newcastle upon Tyne
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 November 2013

We have just returned from 5 night at the Abu Dhabi Hilton. It was brilliant, very comfy and excellent staff and facilities, well worth a trip, we will return - again! The Exec Club served fantastic canapés and the staff were so friendly and welcoming. The gym is brilliant and very quiet but well stocked.

  • Stayed November 2013, travelled with family
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cath C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 20 November 2013
Dear Deb49d

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the customer service rendered by our Team members at the Executive Lounge. We are glad to know that you enjoyed our gym at the Hiltonia Beach Club.

We look forward to welcome you back should your future travels bring you back to Abu Dhabi!

Yours sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 November 2013

We arrived tired after a long delayed flight from England.
On arrival the staff were excellent in sorting all our rooms and ensuring our needs were met.
Little things make a big difference and the little things were done well, which is what people remember.
The poolside was excellent as was the beach club and the gym.
Can highly recommend the Bocca Restaurant, The Orchid Restaurant and Hemingways Bar.
Breakfast set us up for the day with a great selection of continental or a great big fry up available.
I will be back

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 20 November 2013
Dear Gibbo211

Thank you for your recent stay and for taking the time to post your review on Trip Advisor.

I am delighted to read that you had an enjoyable stay at our hotel. Thank you for your appreciative comment about the services rendered by our team members. I thank you as well for complementing our restaurants and the facilities at the Hiltonia Beach Club.

It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi. We look forward to welcome you again to Hilton Abu Dhabi!

Yours sincerely

Gregory Thierion
Director of Operations
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Abu Dhabi, United Arab Emirates
2 reviews
Reviewed 12 November 2013

The hotel has a great location and the beach club is really good but the rooms are quiet poor to a Hilton standards. Definitely, the hotel needs a completely renewal as if you compare with others hotel in Abu Dhabi is really old.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Raul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 19 November 2013
Dear Mr. Valtierra

Thank you for choosing to stay at Hilton Abu Dhabi and for taking the time to post your review on trip advisor.

Thank you for complementing the Hiltonia Beach club and our location. Our location is indeed convenient to points of interest such as Emirates Palace hotel and Marina mall.

We are indeed one of the first five star hotels in the city however we continue to strive for refurbishment and upgrade. Please be assured we are in the process of upgrading our rooms and by the end of first quarter next year this should be completed.

We do hope to have another opportunity to welcome you in the hotel in order to show you we could perform at a higher level. Appreciate if you could contact me directly at gregory.thierion@hilton.com for any future reservation at Hilton Abu Dhabi.

Yours Sincerely,

Gregory Thierion
Director of Operation
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Wales
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 November 2013

Just come home from a wonderful 6 night holiday at the Hilton. The location of the hotel is ideal. The beach and pool facillities are located accross the road and are easilly accessed by an underpass just outside the main door. We upgraded to an executive floor room which was lovely with beautiful views of the sea. We also had access to the executive lounge which provided us with a lovely quiet buffett breakfast, afternoon tea and canapes and drinks during the evening.Thankyou Raju for your service during breakfast. We have stayed in Dubai before but found Abu Dhabi was far more laid back and relaxing. Hope to return soon.

Room Tip: Definately choose executive floor
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank RayWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 14 November 2013
Dear Mr. Wales

Thank you for taking the time to post your review and recommendation about the Hilton Abu Dhabi on Trip Advisor.

I am pleased to know that you had an amazing time and were satisfied with the facilities of the hotel. Thank you for your appreciative comment about Raju, which I will share with him immediately.

Glad to have contributed to make your holiday enjoyable and we look forward to welcoming you back during your future visits to the capital.

Yours sincerely

Gregory Thierion
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, England
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 10 November 2013

We stayed here to celebrate my 50th birthday.We have stayed in several Hilton Hotels all over the world and have always had great service, until this one. We booked to stay half board and, as in all Hilton hotels, if you don't want to eat buffet (which by the way on the night we did eat there was dire) you get given a credit allowance to eat in one of the a la carte restaurants, which is great HOWEVER what they don't tell you at this Hilton is that you will also get a cover charge of 25 Dirhams per person, that's on top of the 10 per cent service charge and six per cent tourist tax! We complained about this and they told us that we should have been informed of this when we were checked in but we weren't, they agreed to waver this charge however we had the same issue every night as they still tried to charge us for it. We booked an executive room hoping that we would get all the benefits that one would expect, the first night we were there we didn't even have any bath towels! The following day after arrival, we had been relaxing by the pool (which by the way is on the other side of the road and you access it by an underpass) and we got back to the room at 3.15 in the afternoon and the room had not even been made up.
We would never stay here again as there were a number of issues which remain between ourselves and the hotel management.
There were a couple of members of staff who were extremely helpful, Stuart (restaurant manager in Hemingways, and Res, customer services manager who went out of their way to try and make our stay as best as possible.). The hotel is tired and in desperate need of a makeover but I will leave it for you to make your own minds up.

  • Stayed October 2013, travelled as a couple
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Helpful?
4 Thank GillMargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregory T, Director of Operations at Hilton Abu Dhabi, responded to this review, 11 November 2013
Dear Guest,

Greetings from Hilton Abu Dhabi!

Thank you for choosing to stay with The Hilton Abu Dhabi and taking the time to write to us. I greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

I am extremely sorry to hear about your experience during your stay. Your concerns were addressed with the respective department head and actions taken to avoid any future re-occurrences.

I am truly disappointed that we failed to exceed your expectations on this visit despite our efforts and please accept my sincerest apologies. I truly appreciate and thank you for your loyalty with Hilton and assure you that we are completely committed to provide the highest service standards to our guests.

Warm Regards

Gregory Thierion
Director of Operations
Hilton Abu Dhabi
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East Kilbride, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 November 2013

We had visited Abu Dhabi as a day visitor when we cruised from Dubai. I decided to treat my wife for her 50th birthday. This is an old hotel when you compare to the new buildings around it. Don't let that fool you , we stayed there bed & breakfast. The room was stunning we had fantastic views right across the water, the room was stunning, looked after briallantly by the maid. Breakfast was buffet style but boy could you stuff yourself, as soon as your plates clean they clear it up, hows that for service. We are going back when we can afford it again. Try it.

Room Tip: No need they are all good.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glenkeen1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this review, 14 November 2013
Dear Glenkeen1995

Thank you for your recent stay and for taking the time to post your review on trip advisor.

We are delighted to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the customer service rendered by our team members, which I will share with them immediately. Thank you for complementing the room and its view.

It has been our pleasure to serve you. We look forward to welcome you back should your future travel brings you back to Abu Dhabi!

Yours sincerely

Gregory Thierion
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Abu Dhabi

Property: Hilton Abu Dhabi
Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#24 Spa Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#37 Luxury Hotel in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 326
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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