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“Lovely hotel with great service”
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #46 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 5 January 2014

Stayed over the Christmas and New Year with husband and son. Had a suite with access to the Executive lounge. Cannot fault the service of staff in the lounge (Lea, Shahinna, our lovely room maid and the waiters in the lounge who looked after us all so well). The food generally was of a good standard as you would expect at any other Hilton 4 star hotel except for the New Years Eve Gala which was terrible. Although, to the hotel's credit they sorted this out swiftly. (Joseph F/B Mgr and the lovely German chap based in La Terrazza - thank you). Best restaurant was Vascos on the seafront on Christmas Day - food was delicious (3 of us had seafood/steaks/lamb). The pool area and gym/spa good quality and being an avid gym goer thought it was well equipped with good classes. The only other niggle was the Concierge on the ground floor - I feel that they could use some training as I had to do some research to take to them as they were not so well informed. Overall, I have to say that we thoroughly enjoyed our stay and would not hesitate to return in the future.

Room Tip: Rooms overlooking the front have traffic running some of the night.
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  • Stayed: December 2013, travelled with family
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1  Thank WPSL1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 7 January 2014

Dear WPSL

Thank you for taking the time to post your review on Trip Advisor.

We are delighted to read that you had an enjoyable stay at our hotel. Thank you for emphasizing the customer service rendered by our team members which I gladly shared with them.

We are sorry to learn about your negative experience with the Concierge, rest assured that this has been discussed with the Department Head and appropriate action took place.

Your comments are vital for us in improving our services and it has been our pleasure to serve you. We hope to have another opportunity to welcome you in the hotel. In order to serve you best I would appreciate if you could contact me directly at gregory.thierion@hilton.com for any future reservation at Hilton Abu Dhabi.

Yours sincerely

Gregory Thierion
Director of Operations

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Reviewed 4 January 2014 via mobile


Problem at the airport - the transfer we had booked a year in advance wasn't booked by the hotel despite me having an email confirmation stating it was - luckily the transport company was responsive and took us anyway as we landed at midnight after a 13 hour flight

Stayed in an executive suite - room huge but was only made up for two when we were a party of 4 - again really frustrating when you arrive at 1 am and they charge you the full suite rate for the night!

Great location right on the corniche
Beach club and pools across the road were fantastic for the kids and adults alike
Food in the executive lounge for breakfast was good

Stayed: December 2013
1  Thank RodJ2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 9 January 2014

Dear RodJ2014

I would like to thank you for choosing to stay at Hilton Abu Dhabi and for taking the time to share your experience.

I am sorry to read about your negative experience regarding the airport pick up and room allocation. Rest assured that your feedback was immediately discussed with the Head of the Department and appropriate action took place.

Thank you for complementing our location, food at the executive lounge, and the facilities of Hiltonia Beach Club.

Your comments are vital for us in improving our services and it has been our pleasure to serve you. We hope to have another opportunity to welcome you in the hotel. In order to serve you best I would appreciate if you could contact me directly at gregory.thierion@hilton.com for any future reservation at Hilton Abu Dhabi.

Yours sincerely

Gregory Thierion
Director of Operations

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Reviewed 4 January 2014

My wife and I stayed at this hotel over Xmas and new year. The hotel does look very small compared to all the towering buildings around it but the interior is very nice. We booked a King executive room on the 9th floor and it was a nice size room. Some people have commented on it being dark but we did not find this although the window is a bit small for the size of the room. It was clean,tidy and quiet with a good sized bathroom although the the room and bathroom could probably do with a refurb.

The breakfast was okay although we were a bit disappointed that we had to have it in the exec lounge and we're not allowed to have it in the main restaurant where the self service choices were better. The service in the exec lounge at breakfast was a bit sporadic but it was busy. During the day, the exec lounge is open for complimentary snacks and drinks which is good. However the choice of snacks was sometimes fairly limited (we are vegetarian so that was part of the problem) and often not restocked enough.

The beach area was across a very busy road and there is an underpass to get to it. It is a lovely area, plenty of sun beds and lovely pools.

Overall we enjoyed our stay at the Hilton and would recommend it.

  • Stayed: December 2013, travelled as a couple
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1  Thank Ted_meister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 7 January 2014

Dear Ted_meister,

Thank you for taking the time to share your review about your stay on Trip Advisor.

I am pleased to know that you had a wonderful stay and were satisfied with our room, executive lounge, and facilities of Hiltonia Beach Club. We are indeed one of the first five star hotels in the capital however we continue to strive for refurbishment and update.

It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi.

We look forward to welcome you again during your future travels to Abu Dhabi.

Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 1 January 2014

I stayed on Christmas Eve and Christmas Day. As you would expect, there were myriad festive events on but normal service was unaffected. Very well situated for the Corniche and the Marina Mall, the Hilton Abu Dhabi has something for most travellers. The Hiltonia beach club is perfect for families, with everything you need for a day in the sun just a short walk from the hotel. Hemingways (pub) and the Jazz Club were very pleasant and a good place to meet. Breakfast buffet was as good as you would expect for a Hilton.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 9 January 2014

Dear Paul O

Thank you for taking the time to post your review about your stay on Trip Advisor.

We are glad to know you had an enjoyable stay. Thank you for your positive comments about our location, restaurants, and Hiltonia Beach Club which is one of the best in town.

It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi.

We look forward to welcome you again during your future travels to Abu Dhabi.


Yours sincerely


Gregory Thierion
Director of Operations

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Reviewed 30 December 2013

Disappointing, not a typical eastern h 5* hotel. In need of renovation executive rooms are small and poorly lit. The exec lounge is too small for the number of floors it accommodates and there is no dress code. The beach is obscured from sun between 2 and 3pm due to a new building. The rooms at the front of the hotel get too much noise from the traffic on the Corniche, especially the boy racers a 3am. Restaurants are Ok but there is not much in the way of Arabic food and the hotel is on the edge of the corniche away from local restaurants. First time in a Abu Dhabi 7th in Emirates; normally stay in exec rooms / suites in Le Royal Meridian and Shangri-la, thought a Hilton would be a safe choice. I was wrong. Most staff are friendly and helpful especially the waiters. As a competitive runner a gym is important, the gym here is ok but you are restricted in your work out by the lack of air conditioning.

Room Tip: For go the sea view for a quieter one over looking the gardens.
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  • Stayed: December 2013, travelled with family
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    • Cleanliness
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3  Thank Emma I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 9 January 2014

Dear Emma

Thank you for your stay at our hotel and for taking the time to post your review on Trip Advisor.

I am very sorry to learn about your negative experience about our hotel and understand very well your concerns. We have upgraded 50% of our rooms over the past two years and the remaining rooms will start early this year. We are indeed one of the first five star hotels in Abu Dhabi but constantly strive for refurbishments and update.

We are committed to providing you with the best services at all times. It has been our pleasure to serve you. We hope to have another opportunity to welcome you in the hotel. In order to serve you best I would appreciate if you could contact me directly at gregory.thierion@hilton.com for any future reservation at Hilton Abu Dhabi.

Yours sincerely,

Gregory Thierion
Director of Operations

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Reviewed 29 December 2013

This hotel is a great value with excellent service. My husband and I spent 10 days there visiting family at Christmas. Service is excellent at all levels. The executive rooms with ocean view are well worth the extra expense. You get access to the executive lounge with complimentary breakfast buffet which is a splendid spread, especially festive on Christmas. The beach club is beautiful with multiple pools and beachside dining. We especially liked the Royal Thai restaurant for dinner. I highly recommend the hotel in beautiful Abu Dhabi

Room Tip: Be sure to get an executive room with ocean view
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  • Stayed: December 2013, travelled with family
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Thank lneufeldpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 22 January 2014

Dear lneufeldpa

Thank you for sharing your review about your stay on Trip Advisor.

We are happy to know that you enjoyed the facilities at the beach club, the Executive Lounge and the services rendered by our team members.

We are committed to providing you with the best services at all times. It has been our pleasure to serve you and we want you to know that we truly value your continued relationship with Hilton Abu Dhabi.

Thank you for your personal recommendation. We look forward to welcome you again should your future travel brings you back to Abu Dhabi.

Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 28 December 2013 via mobile

I can't say enough how wonderful the concierge and executive lounge staff and housekeeping were. The executive room suite was beautiful. Would have been even better if the hotel was right on the water, but it's right across the street. There is an underpass which takes you across though and makes it convenient to get there. I loved the hotel and staff were very nice. The Toki restaurant and breakfast buffet were great. Also awesome continental breakfast (which is actually eggs, sausage, fruit, and assortment of other items). The cocktail hour in the executive lounge are also great. We loved our room it was just great. If we had 2 more days it would have been even better:). Also the babysitting service was great and next time we can take advantage of the kids club. Looking forward to our next stay. Also Abu Dhabi is a great place to visit.

  • Stayed: December 2013
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1  Thank Liv2Travel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 9 January 2014

Dear Liv2Travel45

Thank you for taking the time to post your review on Trip Advisor.

We are glad to know you had a pleasant stay and were satisfied with the services rendered by the team members.

We are thankful for your appreciative comment about our room, food in the restaurant, and the executive lounge. I am happy to read that you were satisfied with the babysitting service and kids club at the Hiltonia Beach Club.

Glad to have contributed to make your stay in Abu Dhabi enjoyable and we look forward to welcoming you back during your future visits to the capital.


Yours sincerely,

Gregory Thierion
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Abu Dhabi

Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#29 Spa Hotel in Abu Dhabi
#42 Luxury Hotel in Abu Dhabi
Price Range: £95 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 326
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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