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“PERFECTION”
Review of Hilton Abu Dhabi

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Hilton Abu Dhabi
Ranked #44 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 13 March 2014

Wow just come back from 15 night at Hilton Abu Dhabi, stayed in a Club room, well worth the extra, staff, Jose, Dreb, Raju, Elsa and Ko Ko, are all first class staff members, the Beach Club, are great ambassadors for the Hilton Brand, Trained to the highest standard by the Team Leader, Mark, all Lifeguards are friendly, polite, hardworking and nothing is to much trouble, even the lady, Apple, who has a warm welcome giving out the beach towels every day . My only criticism is a small one, the food in the hotel is quite expensive, a lot cheaper to eat outside. Please don't listen to the moans about the underpass, well done Hilton, for putting the health and safety of guests first.

Room Tip: Club room every time
  • Stayed: February 2014, travelled as a couple
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Thank pugpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 17 March 2014

Dear pugpie

Thank you for staying with Hilton Abu Dhabi and for taking the time to share your experience.

It is heartwarming to know that we were able serve you well during your long stay in the hotel. Thank you complementing the services rendered by our team members, they are happy to know that their effort is appreciated. We are committed to provide all our guests the highest level of service at all times.

It has been our pleasure to serve you and we would like you to know that we value your continued relationship with us. We look forward to welcoming you again during your future travels in the capital.

Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 13 March 2014

If you look for dedicated and personalized service as well as location in Abu Dhabi - this is the spot and would give 5 stars in the rating.

If you look for the modern spacy rooms, this is - and I am sorry to say so - only 3 stars. It has to be taken into account, that when this hotel was opened in 1970 there was litterally nothing nearby and of course room designs were different then. But still, this is 2014 and competition is there for comfortable rooms.

Our room was said to be in the "new wing" on the executive floor but still very small. They have tried to make the floor space bigger by putting the two twin beds next to eachother but with the result that for one of the beds there was no reading light. Beds are very comfy though and the linen was also very good.

The ventilation in our bathroom (908, check in 07MAR) seemed not to be working. The only way to dry clothes from work out was to open the windows as the air outside was much lower in humidity than inside the room.

Fitness Center - extremely good but do avoid the rush hour for locals. This is a part of the beach club so also non-guests use this. Mid day is a good time to come.

Beach Club - very good if you can live with the rocky parts on the beach or bring your reef shoes.

Location - walking distance to Marina Mall and Emirates Palace (try the Mezlai restaurant - fantastic)

Executive lounge - well service is great, food is ok, but the ambiance could do with an upgrade. For starters the torn furniture should be fixed immediately - strange that the staff / management does not notice this. I have only seen it worse at Hilton Baltimore and that was really bad....

Concierge - excellent service. We used them for airport transfers as well as a day trip with a private car to Dubai. The best part was a day trip - again private car - to the Empty Quarter / Liwa Oasis on the border to Saudi, 2,5h drive from Abu Dhabi. Once we had told the concierge what we wanted, he found the right guy (Abdullah from Sunshine Tours) for 1/2 to 1/3 of what other companies had quoted in advance. For the dune bashing there was of course 2 cars as one is a must as a back-up. This was the highlight of our stay in Abu Dhabi, a big wish from our side and the hotel delivered.

There was a small incident upon departure with the airport transfer but once I spoke to the Front Desk Manager it was efficiently handled and we made our flight on time. Again service was the prime concern of the staff and that is what I liked about the hotel. If they could only improve the rooms and the lounge it would have been a higher rating from my side.

Stayed: March 2014, travelled as a couple
1  Thank CPHworldtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 17 March 2014

Dear CPHworldtravellers

We thank you for your detailed and honest review. It was our pleasure to have you as guest and we thank you for sharing your experience.

We are indeed one of the first five star hotels in Abu Dhabi however we continue to strive for refurbishment and update. This year we expect to complete refurbishment of our rooms and reclamation of the beach area. We hope that you could visit us again for another experience.

We are grateful for your appreciative comment about the services rendered by our team members which I have shared with them immediately. We are truly proud of our team members for ensuring that every guest feels cared for, valued, and respected which is the Hilton Brand Promise.

Once again than you for your valuable feedback and we hope to welcome you again soon.


Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 11 March 2014

Located at a prime spot in Abu Dhabi, near Marina Mall and Corniche Beach park. It is a great place to relax while not having the need to travel outside the city. A wide range of food choices from the restaurant, in which breakfast includes my favorite Smoked Salmon.

Across the street is already Abu Dhabi's Corniche Park. Whether you're just going for a walk or you're in for a run, the spot is perfect for it. An evening of drink is perfect at the beach club located just on the other side of the road.

It's all in the city of Abu Dhabi. Indeed great place if you need those short weekend relaxation.

  • Stayed: January 2014, travelled as a couple
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Thank Jamie_YuAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 13 March 2014

Dear Code_Intrepid

Thank you for choosing to spend our weekend with us and for taking the time to share your experience.

We are happy to learn that you were satisfied with your overall experience of the hotel. Our location is indeed convenient to major points of interests such as Marina Mall and Emirates Palace. We are glad to know that you had an enjoyable evening at the Hiltonia Beach Club which is one of the best in town.

It has been our pleasure to serve you and we place great value on your continued relationship with Hilton Abu Dhabi. We look forward to welcome you again during your future visit to the capital.

Yours Sincerely
Gregory Thierion
Director of Operations

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Reviewed 7 March 2014

Hilton Corniche made it very easy for me to go to various areas in Abu Dhabi. Just opposite our event site, I don't have to rush, no traffic and road problems. Staff are very helpful and friendly, which makes it easier for me to do my own things.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Racquel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 11 March 2014

Dear Racquel L

Thank you for sharing your experience about your recent stay.

We are delighted to learn that you were happy with our location, which is indeed convenient to major points of interest. Thank you for your appreciative comment about the services rendered by our team members, they are happy to know that their effort is recognized.

We would like you to know that we value your continued relationship with Hilton Abu Dhabi and it has been our pleasure to serve you. We look forward to welcome you again during your future travels with the capital.

Yours Sincerely

Gregory Thierion
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014 via mobile

Came to Dubai and spent two days at the Abu Dhabi Hilton. Wasn't impressed. Our room was supposedly upgraded because my friend was a diamond member, but looked like a standard room. The carpet could stand to be replaced. Pet peeve of mine is bedding. There were no top sheets on any of the beds, which I thought was weird. Housekeeping didn't check and replace toilet tissue or vacuum the room.

Stayed: March 2014, travelled with friends
Thank MizTreenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 11 March 2014

Dear AWLTHAT,

Thank you for sharing your experience about your recent stay.

I regret to learn that we were not able to meet your expectation, it is disappointing to know that you were not satisfied with your overall experience. Rest assured that your feedback has been discussed with the Head of Department to avoid re-occurrence.

Please accept my sincerest apology and we hope to have another chance to welcome you again. In order to serve you best I would appreciate if you could contact me directly at gregory.thierion@hilton.com for any future bookings you might have.

Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 6 March 2014

We stayed in a 10th floor executive room with a Garden View. What garden? It looks out onto building sites and car parking! However, I was pleased that this was a quieter side of the hotel as the main road does generate some noise, even late at night. We were able to use the main restaurant for breakfast which passed my test by serving up excellent poached eggs to order. The executive lounge was somewhat different from those that we were used to across Europe, in that we were waiter served alcohol between 1800-2100, rather than self served. The soft drinks available here were always deficient of diet drinks, which I was told was due to re-stocking from cans to bottle products. We had access to free wi-fi in both the public areas and in our room. We used the Hiltonia Beach Club. This was an excellent location to watch the Air Race from, and you could hear the commentary from across the water!! I would return to this hotel to watch the Air Race again

  • Stayed: February 2014, travelled as a couple
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1  Thank Kidderminsterkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 11 March 2014

Dear Kidderminsterkid

Thank you for staying with us and for taking the time to share your experience on Trip Advisor.

We are glad to know that you were satisfied with the breakfast served in La Terrazza, as well as with the room allocated to you less the garden view. Most of all we are happy to learn that you had a nice time watching the Air Race, from the Hiltonia Beach Club.

We would like you to know that we value your continued relationship with Hilton Abu Dhabi and it has been our pleasure to serve you. We look forward to welcome you again during the next Air Race and during your future travels to the capital.

Yours Sincerely

Gregory Thierion
Director of Operations

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Reviewed 6 March 2014

I expected Hilton quality and got it. Staff was friendly and helpfull. Enjoyed evenings at "Hemingways" - nice bar, good beer, excelant food and good live music! The beach club is wonderful, especially during evenings. Would stay there again.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Alexander G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabiDO, Director of Operations at Hilton Abu Dhabi, responded to this reviewResponded 11 March 2014

Dear Mr. Alexander G

Thank you for staying with us and for taking the time to share your experience.

We are delighted to learn that we were able to meet your expectation. We thank you for your appreciative comment about the Hemmingway’s, Hiltonia Beach Club, and services rendered by our team members. We ensure that every guest feels cared for, valued, and respected – this is our Hilton brand promise.

It has been our pleasure to serve you and we are already anticipating your next stay.

Yours Sincerely,

Gregory Thierion
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Abu Dhabi

Address: Corniche Rd | PO Box 877, Abu Dhabi 877, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Abu Dhabi
#20 Romantic Hotel in Abu Dhabi
#27 Spa Hotel in Abu Dhabi
#27 Family Hotel in Abu Dhabi
#28 Business Hotel in Abu Dhabi
#40 Luxury Hotel in Abu Dhabi
Price Range: £60 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Abu Dhabi 5*
Number of rooms: 326
Official Description (provided by the hotel):
Set on the vibrant Corniche, Abu Dhabi's prime beach location, the stylish Hilton Abu Dhabi hotel places you at the heart of the capital. Hiltonia, our beach club, fitness center and spa offers a spectacular beach, featuring 11,000 square meters of pristine white sand, three swimming pools, water slides, a relaxing spa, an indoor and outdoor whirlpool, a sauna, steam room, modern fitness center and a variety of water activities ranging from paddle boarding to power boat trips. The relaxing guest rooms at Hilton Abu Dhabi feature air conditioning, satellite TV, a seating area, work desk, mini-bar and tea- and coffee-making facilities. Select a Guest Room Sea View for spectacular views of the Arabian Gulf. Stay in an Executive Room for access to the Executive Lounge, which provides an exclusive check-in desk, complimentary in-room internet, breakfast and refreshments. Discover a selection of award-winning restaurants, lounges and bars at Hilton Abu Dhabi. Experience Italian dining at Bocca, international flavors at Vasco's, authentic Japanese cuisine at Toki, and soulful jazz at Jazz Bar and Dining. Hilton Abu Dhabi is a 10-minute drive from the city centre, 5-minute drive from Marina Mall, 7-minute drive from the Heritage Village and 20-minute drive from Sheikh Zayed Mosque. The hotel offers 24-hour room service, front desk service and complimentary on-site private parking. Complimentary WiFi is available in public areas. ... more   less 
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Also Known As:
Hilton International Abu Dhabi
Abu Dhabi Hilton
Hilton Hotel Abu Dhabi

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