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1,919
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Reviewed 4 weeks ago via mobile

This isn’t the most luxurious resort in the UAE but for what you pay you get a a great beach and location. It’s a 15 minute walk to the mall which is very well equipped. Service is great. Rooms are tired but if you’re lucky enough to get an upgrade then you won’t be disappointed. The buffet for half board is limited so all inclusive may be a good way to go.

Date of stay: November 2018
Trip type: Travelled with family
Thank 92anishu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I enjoyed my stay here! The prime reason to stay here is the location!

Pros:
-Comfortable rooms
-Private beach, bar, restaurant and shisha lounge
-Varied food options, excellent breakfast buffet
-Friendly service
-In hotel access to tours and activities
-Excellent Health club, spa and salon

Cons:
-Very large hotel, so slow service at times in food delivery, check in and check out
-Taxis could take up to 20 minutes to get during busy times
-We were sold an activity package that did not come as advertised - Our "English guide" was a driver, with limited English, and were not remunerated or compensated in any way after explaining the situation (The person who sold the tour had been let go???)
- Front desk service did not always follow through (asked for printing a boarding pass, several times before it was actually done.

Overall, location and quality of amenities make this an excellent place to stay, easy walk to the beach and the beach side walking, easy walking to the mall, a few annoying hotel interactions, but nothing that bad overall.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank elledufour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

What a great hotel! Amazing staff, very clean and well maintained. Free access to the Hiltonia beach club, with a great gym, great pools and wondeful beach with luxury sunbeds and umbrellas. Ag gold member we got a great upgrade and had access to th executive lounge, where the great team are doing their outmost to make you comfortable, with great food and drinks. We had an issue with our room and the manager that evening was a top professional lady who apologized and upgraded us to a great suite - happy guests do come back!
Location is great as well, 15 min. walk to Marina Mall, 10 minutes walk to ETI Had towers and the Emirates palace. Bottom line- amazing value for money!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank MarcoPoloDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This is supposed to be a family hotel but couldn’t be further from that. With 2 kids under 2 they did not cater for children, the Buffet was the same everyday and the service was so slow. There was a hair in the humous and they took over 45 minutes to cook pasta for a 2 year old when they weren’t even busy. The staff are just clueless forgetting our drink orders. Our trip was meant to be for one week we cut it short to 3 days as we couldn’t, I repeat couldn’t deal with the service and the facilities of this hotel. Yes it maybe the first 5* hotel built in Abu Dhabi in the 1970’s, looks like it’s stuck in the 70’s with the old decor, certainly needs a major refurb so old looking and tired. The staff are just shocking.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank l0ve2travel30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabi, General Manager at Hilton Abu Dhabi, responded to this reviewResponded 4 weeks ago

Dear l0ve2travel30,

Thank you very much for your below review.

It is disappointing to read that the hotel and the staff were not able to live up to your expectations and I would like to apologize for the same.

I have already shared your comments with the Executive Chef and the Food and Beverage team and will ensure that a detailed investigation and action plan will be put in place so as to avoid this from happening again.

I appreciate your time and effort for letting us know.

Look forward to welcome you back.

Warm Regards,

Hans Schiller
Cluster General Manager
Hilton Abu Dhabi & Hilton Al Ain

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Fabulous staff at this hotel
Reception staff are great nothing is a problem at all for them.
Restaurant staff at breakfast were outstanding not seen a team work at breakfast like this before.
Our stay was fantastic love the quiet pool area and the hotel location,facilities and cleanliness are all way above what we expected.
Highly recommend
Will definitely return

Date of stay: July 2018
Trip type: Travelled as a couple
Thank theroadtoparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonAbuDhabi, General Manager at Hilton Abu Dhabi, responded to this reviewResponded 4 weeks ago

Dear theroadtoparadise,

Thank you very much for such a positive review regarding your most recent stay with us.

Our Reception team and restaurant team appreciate your special mention.

Look forward to welcoming you back to our hotel.

Warm Regards,

Hans Schiller
Cluster General Manager
Hilton Abu Dhabi & Hilton Al Ain

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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