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“Excellent choice in Abu Dhabi”

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Centro Capital Centre
Ranked #55 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent choice in Abu Dhabi”
5 of 5 bubbles Reviewed 12 March 2013 via mobile

Stayed at the hotel for one night and I have to say that this hotel is excellent from all angles...staff are friendly, rooms are very stylish, comfortable and very clean with excellent value for money. You cant fault this hotel for anything.Going forward this hotel will become my 1st option when visiting abudhabi.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaniAyyad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director or Rooms at Centro Capital Centre, responded to this review, 17 March 2013
Dear Mr. Ayyad,

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our Hotel.

Best regards,

Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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673 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Elgin, Scotland
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 February 2013

Reasonably priced but we won't be back.
Staff were all friendly and helpful but the hotel is on what is currently a building site. New buildings are being built all around and there was no mention of this when we booked. This made for a very noisy stay...no chance of a long lie.
The hotel is not finished, we were unable to use the pool in the morning as there were builders putting barriers up around the edge of the roof.
The air conditioning in the room didn't work properly and was very noisy. The drainage in the bathroom wasn't great either.
We paid at reception for a voucher to use the internet stations and when we went to use it, you could log on for free??
Very disappointed.

  • Stayed February 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linseyjx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 3 March 2013
Dear Guest,

Thank you for taking the time to review our hotel, we apologize for the inconvenience caused by some noise from the surrounded area, as the nearby buildings are completely built and in the final stages to be ready. I would like to inform you that there is no ongoing instructions in the hotel, we had installed extra handrail around the pool area as extra precaution for the guests safety and security. With regards to the internet, in the fact it is chargeable and could be kept open by a previous guest who left the station before getting his voucher period expired.

Once again, we would like to thank you for sharing with us your feedback, and looking forward to welcoming you back in the near future.

Kind regards,

Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleyben, France
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 24 February 2013 via mobile

I recently stayed at the Centro for an exhibition at ADNEC. This hotel is superb. From the valet/parking staff, to the checkin, to the cleanliness of the rooms. Everything is just wonderful from when you walk in. The rooms are compact and bijou, and brand new. Breakfast is great, with a wonderful buffet spread. To suit all tastes.
The gym is on the roof, with the pool. All very convenient. Even a lifeguard on duty.
The reception staff are extremely helpful. They off good advice for dinner out of the hotel. Although, the hotel restaurant is fantastic.
Has a nice bar for relaxing after a busy day. And the valet staff were the most helpful and friendliest I have ever come across. A definite asset to this hotel chain cannot wait to stay here again.

Stayed February 2013, travelled on business
Helpful?
Thank Kiki d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 3 March 2013
Dear Mrs. Meesta,

Thank you very much for staying at Centro Capital Centre, Abu Dhabi and for the kind words, your compliments have been passed on to our team. We look forward to seeing you again at the Centro Capital Centre.

Best regards,

Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 4 February 2013

Very nice and clean rooms, small, but cozy, fast and accurate check in and check out. Only one restaurant serving basic breakfast as many other hotels in Abu Dhabi, but the dinner buffet is not worth it at all. Too expensive, not a lot of options, and not the best tasting food, so eat outside. Otherwise, the stay was pleasant.

Room Tip: Since there is always construction in Abu Dhabi and road works, get a room that's not facing any...
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MidoI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 11 February 2013
Dear Sir/ Madam,

Thank you for your comments and feedback, your comments will be shared with all concerned departments, and we hope to see you again very soon.

Best regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wokingham, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 January 2013

Having missed my flight at 3am, I found this hotel via the airport booth. The booking was easy and the rate very favourable. The hotel is next to the NEC and 15-20 mins from airport. It is an up and coming area with a few other hotels nearby, so yes some construction, but isn't that the same anywhere in UAE?! I had just spent the previous week in an exclusive hotel on he corniche, yet I found the staff at Centro to be far more friendly and attentive. The room was spotless and very well appointed. The breakfast was excellent and comparable with the 5 star one I'd been enjoying the previous week. My only complaint was the telephone which had no dialling tone- so I couldn't call down for room service, and then randomly started ringing in the middle of the night. I simply unplugged it.

Room Tip: Ocean view are probably quieter
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 7 January 2013
Dear Ms. Jane,

Thank you for taking the time to place your comments on trip advisor. We are glad that the colleagues and the services at Centro Capital Centre, Abu Dhabi met and exceeded your expectations. We look forward to your next visit.

Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 November 2012

My company booked this hotel for a course attended by participants from Asia, India and MENA. The hotel is only a month old; is very tastefully decorated and the rooms are well appointed and comfortable. I would have rated this hotel as excellent but there is a construction site next door. There was some low level noise but it didn't prevent me from sleeping. If it's a concern for you I suggest you ask for an ocean facing room. The buffet breakfast was excellent and the meeting room area was very well thought out with break out space and sofas. The hotel is next door to the exhibition centre and about a 10-15 minute taxi ride to the centre of town.

Room Tip: Rooms facing the ocean are quieter.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceSilverlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 1 December 2012
Dear Guest,

Thank you for sharing your comments on Trip Advisor, we are glad you have enjoyed your stay and we look forward to your future visits.

Kind regards,

Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, Abu Dhabi, United Arab Emirates
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 21 November 2012

Mr. Shareef - Sales Manager has offered great deal to us and me and my family so happy with that. It was our second visit to Rotana property and we hope it gets better in our next visit.

Few of the issues;

1. It took us over 15 mins for check in

2. Despite of request the security didnt open the parking door, though we informed them that our booking is already done and we just have to check in and the issue is we have so much luggage so they asked to check in first and park

3. Despite of mentioning the Rotana Select no to Ms. Cherylyn at front office she have entered the other no, we cross checked with Mr. Alaa and he confirmed the no which was entered earlier was wrong

4. Being Rotana Select member we were suppose to get VIP Amenities which we didnt get

5. Choice of TV Channels are very less, specially Asian

6. Internet Speed is too slow

7. Staff was not aware of membership benefits and we had to ask many people and again the response was mixed

8. No Adapter / 3 pin plug was there, usually 1 star or 2 star hotels have it, we couldnt plug in our charger. We have been asked to buy it.

9. No slippers and bathrobs were there, even we requested but we have been told its 3 star hotel and you dont find such stuff

10. The phone connection wire was damaged and we had to struggle with the phone

11. When we went to C Deli and asked them around 11.30 or 11.45 for food from the menu so they said they have only sandwiches available and we cant order from menu and when we went to C Mondo the gentlemen told us that we can order and he showed us a dish which he got for someone and it was from the menu.

When we asked him to check the discount on Select / Classic Membership so he wasnt sure and when he called at Front Desk to check so he has been told "We are busy so call later" so he asked me to go myself and check and when i check they were not sure as mentioned earlier.

Again we thank Mr. Shareef Malak for offering us great deal and i hope our bad experience could be converted into pleasant one and hope we get compensated.

Caiyad Phahad - Film Maker from Abu Dhabi

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaiyadPhahad-TMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 1 December 2012
Dear Mr. Syed,

Thank you very much for getting in touch with us and I would like first of all, to thank you for bringing these matters to our attention, please rest assured that we are taking steps to develop our services and colleagues performance to meet guest expectations, all your comments were shared with our concerned departments.

It was my great pleasure to welcoming you back at Centro Capital Centre this weekend and hope to continue staying at our hotel.

Kind regards,

Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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