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“An unforgetable experience !”

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Centro Capital Centre
Ranked #54 of 127 Hotels in Abu Dhabi
Nicosia
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“An unforgetable experience !”
Reviewed 3 June 2013

As a result of a work related commitment I was booked in the Centro Capital Centre hotel in Abu Dhabi. It was my first stay in this hotel and I can readily state that it was an exceptional experience for me. The hotel itself is an impressive construction, conveniently situated and even though rated a 3-star hotel, I must admit that some four and five star hotels have much to envy from this specific hotel ! Furthermore, its staff is outstanding, always so hospitable, helpful and they surely offer a very high standard of service. I have no hesitation in recommending this hotel to anyone who wishes to stay in a hotel with the aim to enjoy a first class experience !

Room Tip: Actually there is no need to chose a specific room or its location as ALL rooms are perfect !
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 5 June 2013
Dear Mr. Andreas,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor. We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Best regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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773 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Polish first
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  • Russian first
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English first
Nottinghamshire, United Kingdom
Level 5 Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 31 May 2013

The hotel has recently opened in Abu Dhabi and is located alongside the Abu Dhabi Exhibition Centre. The accommodation is very typical of Centro Hotels the rooms being exactly the same as any other within the chain.

The restaurant food and service are excellent offering both buffet style meals al a carte and daily economical dishes of the day.

The only let down for me is the extensive construction work currently ongoing around the hotel so its important to ask for a room over the main entrance.

Room Tip: Pick a room at the front of the hotel.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 3 June 2013
Dear Mr. David,

Thank you very much for taking the time to review our hotel, your comments will be shared with all concerned departments.

We hope to have you staying with us again soon.

Kind regards,
Ibrahim A. Addam
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2013 via mobile

Nice hotel, good location and good value for money.

I had only one incesedent which prevented me from giving all 4 & 5 , one day I changed my room, and I discovered that the new room , all bed sheets and below we're not changed from the previous gust , I know it is a worker mistake , but management should be more strict in such issues

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amerazzam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 3 June 2013
Dear Mr. Azzam,

Thank you for your comments and feedback, we sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect our standards.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.

Kind regards,
Ibrahim A. Addam
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 23 May 2013

Elegant hotel. Rooms are very well equipped, comfortable and modern that come with full amenities. The food is good, whether you prefer open buffet, the restaurant or room service. Nice swimming pool, and gym

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shnox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 27 May 2013
Dear Sir / Madam,

We are extremely pleased to know that you enjoyed your stay with us. You are welcome to come again for another memorable experience at our Hotel.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blakeney, United Kingdom
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 May 2013

I stayed in this Hotel a couple of months ago and although I found the room absolutely perfect and the staff very accomodating and friendly the hotel has not yet "got it together" unlike other hotels in the Rotana group. I swiped my card upon arrival at the hotel as is common practice, in the evning I went to eat in the restaurant, just as before the food was only just about warm and unappetising, I had complained about this before on my last visit and was assured that it would be taken care of!!!!!!!!!! If you want to eat here best just to get a taxi to someplace that serves HOT meals or eat the salads!!!
Within a couple of minutes of returning to my room I was phoned and told that I had to pay for my meal straight away as there was no credit on my room!!!!!! I am unused to being treated like this, made to feel as though I may sneak out of the Hotel without paying for a $20 meal when I checked out!!!!! I would prefer in future to stay in the Rotana in central Abu Dhabi as despite the emails with questionairs nothing is done to rectify any problems it would appear!!!!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 22 May 2013
Dear Mr. Peter,

Thank you for taking the time to review our hotel and for staying at our hotel while you are in Abu Dhabi, we sincerely regret the inconvenience that it may have caused you and would like to assure you that we are working on improving our services quality.

We are looking forward to welcoming you back in the near future.

Kind Regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2013

Rooms are very clean but a bit too small in my opinion. Signage to and from hotel is very poor. You really have to know the area to reach the hotel without going in circles the first couple times. I would stay there again if the price is right.

Room Tip: Very clean rooms but a bit small
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alaeddin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 22 May 2013
Dear Sir,

Thank you for staying with us during your last trip to Abu Dhabi, in regards to your comments about the directions signage, we have placed them according to the local authorities rules and regulations.

hope to see you again very soon.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruwais, Abu Dhabi, United Arab Emirates
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 May 2013

Centro Capital Centre is very easy to come, it is located near big road. Good food, good service, although there is no lobby service to carry yor bags, and reastaurant is self service also. Rooms are clean and nice, only the mattress was too hard for me. I recommend this hotel
to somebody who is looking for inexpencive stay in Abu Dhabi

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Esa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 9 May 2013
Dear Mr. Esa

Thank you for writing your comments on Trip Advisor, we are glad you have enjoyed your stay and we look forward to your future visits.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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