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“Great hotel but lacks something”

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Centro Capital Centre
Ranked #55 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel but lacks something”
4 of 5 bubbles Reviewed 28 October 2013

As per one of my other reviews this is an excellent building and very functional BUT. They forgot to train the staff. Girl at reception said "yes sir that is correct". About ten times when I haven't even asked her anything. Was moved out of my room for last night of stay due to builders work. When complained about lack of warning same reception girl said she was calling my room all day but no answer........now there's a surprise to a business guest..... The buffet was very adequate and good value if served hot. But staff again kept turning heat down and all dishes were at best lukewarm. Training needed.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 2 November 2013
Dear Mr. Adam,

Thank you for your comments and feedback , we apologize for the inconvenience caused by our colleagues.

We hope to see you again very soon and thank you once again for your valuable feedback.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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673 reviews from our community

Traveller rating
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    28
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

I stayed at this hotel while attending a conference and was very impressed by the customer service. The room / bed was very comfortable and the availability of food from the 24hour cafe a great bonus.

Room Tip: Request a non-smoking room when booking, the higher up, the better.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 29 October 2013
Dear Guest,

Thank you for taking the time to place your comments on trip advisor. We are glad that the colleagues and the services at Centro Capital Centre, Abu Dhabi met and exceeded your expectations. We look forward to your next visit.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
5 of 5 bubbles Reviewed 20 October 2013

I liked the hotel , highly recommend for business trips. staff are well trained. Breakfast is so good and better than many 4 stars hotels. Wifi is available free of charge in the loopy. the only thing is that rooms are small but for what we paid its really value for money.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buthaina88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 23 October 2013
Dear Guest,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor. We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, the Netherlands
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

I stayed here during an exhibition. The hotel is in front of the exhibition centre. Last year it just openend. I think I was the first one who used that room. It was brand new and very clean. The room was small and no mini bar. Also the bed was very hard. Breakfast was good. The pool was also OK. Fitness center was very small.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marst83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 9 October 2013
Dear Guest,

Thank you for writing your comments on Trip Advisor, we are glad you have enjoyed your stay and we look forward to your future visits.

Kind regards,

Ibrahim A. Addam
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 September 2013

The hotel is a new 3 stars hotel, modern style. The rooms are very nice, not big but beautifully equipped and absolute clean. The service is estremely kind and accurate, the price very favorable (approx. 50/60 euro a night), it doesn't seem a 3 stars hotel..
There is even a small shop inside the hotel (opened 24 hour a day), where you can buy something for breakfast (should you don't want to have breakfast at the hotel), drinks or snacks. It is an excellent choice, absolutely suggested.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daniela s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 11 September 2013
Dear Guest,

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities. You are welcome to come again for another memorable experience at our Hotel.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Seychelles
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 September 2013

stayed 2 nights @ Centro Capital. the pace is cozy and rlaxing with very polite and attentive staff. even if it is a 3 * hotel one feels like in a 5 star. Not far from the city center and other location that one wants to visist, and there is always a taxi nearby

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank deancamille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 5 September 2013
Dear Guest,

Thank you very much for staying at the Centro Capital Centre, Abu Dhabi and for the kind comments on the Trip Advisor. We look forward to seeing you again at the Centro Capital Centre, Abu Dhabi and assure you of our best attention and services at all times.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 3 September 2013 via mobile

Centro Capital Centre has small but beautiful rooms. The pool was a rooftop oasis and also had an adequate gym and locker room. The food selections at breakfast, lunch and dinner were always great! The service in the dining room, front desk and bar was great! They even learned your names and were very friendly smiling with every interaction! Looking forward to my next stay!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 5 September 2013
Dear Guest,

Thank you for taking the time to place your comments on trip advisor. We are glad that the colleagues and the services at Centro Capital Centre, Abu Dhabi met and exceeded your expectations. We look forward to your next visit.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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