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“Good improvement , really nice and clean hotel”

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Centro Capital Centre
Ranked #53 of 127 Hotels in Abu Dhabi
Kuwait City, Kuwait
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good improvement , really nice and clean hotel”
Reviewed 3 January 2014

This is my third stay in this hotel, it's rawly nice , clean and cozy hotel.
They can make it super by offering free internet in the rooms
Parking was closed , and not sure why, but valet parking was available and also you can park info rent the hotel on the street

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amerazzam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 5 January 2014
Dear Guest,

Happy New Year and thank you for your posting your second review on tripadvisor about your stay at Centro Centro Capital Centre.
We are very delighted to know that you have enjoyed your stay and thank you for noting the improvement.

We sincerely apologize for closing the parking, as there was work taking place during your period of stay. Nevertheless this work was only temporarily and the parking is open again for the guests.
With regards to the internet, please note that you can have this service complimentary in the lobby.

Thank you once again, we look forward for your next visit.

Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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773 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 December 2013

I have stayed at Centro Capital Center on multiple occasions, and have never been disappointed. The rooms are quite small, as you would expect, but are clean and comfortable. Check-in and check-out are quick and smooth. Ample basement parking, business center, couple of good dining options and great customer service makes this place a good option if you are travelling on a budget.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muhammad921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 26 December 2013
Dear Guest,

Thank you for taking the time to place your comments about your stay at Centro Capital Centre. We are pleased to know that our property always meets your expectations.

We look forward to your next visit.

Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level 5 Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 465 helpful votes
Reviewed 13 December 2013 via mobile

This hotel is located on airport road, capital centre in abu dhabi. Very nice rooms with very good facilities in room. Also, has got gym and swimming pool. And it is affordable. Wifi is chargeable. And hotel is located very near to al wahda mall.

Stayed December 2013
Helpful?
4 Thank waveszoom11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 14 December 2013
Dear Guest,

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities.

You are welcome to come again for another memorable experience at our Hotel.

Kind regards,
Ibrahim A. Addam
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Prague, Czech Republic
Level 4 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 December 2013

My friends lived at this hotel. All was fine but rooms are so smal as in IBIS or F1 in France.
NIce views from the Windows, Good small pool on the roof. 20 min ride by taxi and you can reach beach or Malls.

Room Tip: In two bed rooms beds are small. Not suitable for bigger man.
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirill I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 14 December 2013
Dear Guest,

Thank you for writing your comments on Trip Advisor, we are glad you have enjoyed your stay and we look forward to your future visits.

Best regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ras Al Khaimah, United Arab Emirates
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 December 2013

I stayed at the Centro Capital Centre in November for about 4 days. The hotel is very modern and has a nice atmosphere to it. The bar, the self service café, the lobby, the rooms were quite nice. However, one thing about the UAE is that customer service is king. So after staying at another hotel in Abu Dhabi about a week before (on the return to Abu Dhabi from Dubai we tried the Centro) and then staying at the Centro I think they can do a little better. The reception staff, one in particular, was a little brisk. Not just to me, but to my 2 friends as well. One kind of had the impression that they didn't like guests asking questions at reception. It was a bit like "go away" this is a self service hotel so they seemed not to want to help. Of course I am sure they did want to help guests, but this is the impression one had after dealing with reception staff. I tried not to bother them but this is not a house, its a business so they need to deal with guests in a more friendly manner.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank girlwithdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 10 December 2013
Dear Guest,

Thank you very much for getting in touch with us and I would like, first of all, to thank you for bringing this matter to our attention, we apologize for the inconvenience caused by our colleagues at the reception and rest assure that we have taken the steps to resolve this issue.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.

Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 November 2013

Having been to many hotels throughout the UAE, this would probably rank as the worst, simply because the rooms are extremely small in comparison to the basic rooms one could expect to find elsewhere. My second night I asked to change rooms as I had been given a twin only to be told that the hotel was fully booked the whole week, and it was not possible. Upon meeting my colleague for breakfast the next morning they informed me that they had changed theirs...this was after I had made my request! Having then gone to reception to ask again, I was told that this was not a problem, and was changed immediately. A lack of understanding by the hotel reception staff was probably the issue here, but please, learn your internal systems.

The main plus points was that the hotel is situated right next door to the exhibition centre (ADNEC), which is great when finishing a long day and then not having to cue for a taxi to go elsewhere. The rooms are clean and modern, which one would expect from a new hotel, but they are small, please be warned. The bathroom is adequate, and has a nice shower and wash basin, but can feel a little claustrophobic at times. Their is not much to do in the surrounding area, couples on a holiday, or with young children could more than likely find a more suitable hotel elsewhere, and the Rotana chain has plenty in its portfolio.

I would recommend this hotel for business travelers if you are looking for somewhere close to ADNEC.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugo198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 21 November 2013
Dear Guest,

Thank you very much for getting in touch with us and I would like, first of all, to thank you for bringing the matter of changing your room to our attention.

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our
business at Centro Capital Centre or at any of our Rotana properties.

We hope to have you staying with us again very soon.

Best regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Heerhugowaard, The Netherlands
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 November 2013

The room was very nice and clean. Quiet surrounding. I slept very well. The staff is very friendly and helpful. E.g. they gave me advice for trips to the city and the mosque. I was attending a congress and it is very close to the congress centre. The restaurant serves good food. There is also a shop that is open 24 hours. They sell snacks, bread etc (I was very happy with this because I arrived late from the airport).

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilona072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 12 November 2013
Dear Guest,

We are extremely pleased to know that you enjoyed your stay with us, all your comments will be shared with all concerned departments.
We very much look forward to welcoming you back at Centro Capital Centre, Abu Dhabi.

Best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #53 of 127 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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