This is my seventh stay at Centro Capital Center Abu Dhabi with my family and friends. I loved this hotel because its very clean, elegant interior especially lobby and rooms and easy to reach my work place after the weekend outing.
But in my last stay i experienced bit bad which forced me to write in Trip Advisor. When i approach to FO Receptionist for check in ( one young Philipina Girl) informed me that room is not available which i preffred to have (Booked in advanced for Non Smoking room). Then she informed me that she will upgrade us in a beautiful view higher floor room. Unfortunately she gave us room in 8 th floor small in size, smoking, not a good view at all....!!!!! I was expecting upgrade means better than what i have booked in size or in view or in facility. Please dont make customer stupid by using the word UPGRADE and giving nothing.
Then we went to watch Football match at ground floor bar. The staff was very polite and helpful. We enjoyed the match !
Agian when we called helpdesk for dental kit and tooth paste (not available in room since it is budgect hotel) they transfrred the call to store at Lobby level where they dont have stock of Dental KIt. No shop near by to buy dental kit in this time and no idea how we can brush teeth !
Then we called room service for Wine and some food which we choosed from Menu. The answer from them also - not available thos items we choosed !
Then we decided to meet Night Manger and went to Reception. The night staff who was at reception was very busy handling many check in so we waited there. Then one Security person approach us and enquire our requirement. When i told him that we would like to meet Night manager he said the Manager is on break and will be back in One Hour ! Then he brought his security supervisor to inform us same which we insist to meet MOD.
After waiting 35 min at night 2:30am in the lobby we met Night manager. When we explained to him all our experience from the time of check in he showed his sympathy and offered his OWN TOOTH Paste from his locker and offered upgrade into a best available room which we refused to shift our luggage in late night. I really appreaciate his assistance !
I believe Rotana is taking all guest feedback in a seriouse manner to improve their service and bring back the guest in to them again. So if you are thinking my feedback are reasonable and honest, consider it for the improvement. So we can avoid this kind of bad experience in our next visit.
- Official Description (provided by the hotel):
- Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Booking.com, Travel Republic (UK), LoveHolidays, Odigeo and Southall Travel so you can book your Centro Capital Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.