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“Feedback for improvement because i wish to come back ...” 3 of 5 bubbles
Review of Centro Capital Centre

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Centro Capital Centre
Ranked #55 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi, United Arab Emirates
1 review
“Feedback for improvement because i wish to come back ...”
3 of 5 bubbles Reviewed 22 July 2014

This is my seventh stay at Centro Capital Center Abu Dhabi with my family and friends. I loved this hotel because its very clean, elegant interior especially lobby and rooms and easy to reach my work place after the weekend outing.
But in my last stay i experienced bit bad which forced me to write in Trip Advisor. When i approach to FO Receptionist for check in ( one young Philipina Girl) informed me that room is not available which i preffred to have (Booked in advanced for Non Smoking room). Then she informed me that she will upgrade us in a beautiful view higher floor room. Unfortunately she gave us room in 8 th floor small in size, smoking, not a good view at all....!!!!! I was expecting upgrade means better than what i have booked in size or in view or in facility. Please dont make customer stupid by using the word UPGRADE and giving nothing.
Then we went to watch Football match at ground floor bar. The staff was very polite and helpful. We enjoyed the match !
Agian when we called helpdesk for dental kit and tooth paste (not available in room since it is budgect hotel) they transfrred the call to store at Lobby level where they dont have stock of Dental KIt. No shop near by to buy dental kit in this time and no idea how we can brush teeth !
Then we called room service for Wine and some food which we choosed from Menu. The answer from them also - not available thos items we choosed !
Then we decided to meet Night Manger and went to Reception. The night staff who was at reception was very busy handling many check in so we waited there. Then one Security person approach us and enquire our requirement. When i told him that we would like to meet Night manager he said the Manager is on break and will be back in One Hour ! Then he brought his security supervisor to inform us same which we insist to meet MOD.
After waiting 35 min at night 2:30am in the lobby we met Night manager. When we explained to him all our experience from the time of check in he showed his sympathy and offered his OWN TOOTH Paste from his locker and offered upgrade into a best available room which we refused to shift our luggage in late night. I really appreaciate his assistance !
I believe Rotana is taking all guest feedback in a seriouse manner to improve their service and bring back the guest in to them again. So if you are thinking my feedback are reasonable and honest, consider it for the improvement. So we can avoid this kind of bad experience in our next visit.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank zarkyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 7 August 2014
Dear zarkyi,

Thank you so much for taking the time to writing your review about your stay at Centro Capital Centre.

We are very sorry to know that your experience at the property wasn't up to your expectations. We indeed take the feedback of our guests very seriously and rest assured that your review has been shared with all the concerned team members. On their behalf I apologize for the inconvenience that was caused.

We look forward to your visit and to providing you with a memorable and pleasant experience. In the meantime, if you would like to reach us and inform us about your next date of visit, please send us an email on centro.capital@rotana.com and I would be pleased to meet you when you arrive.

Thanks again and best regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 16 July 2014 via mobile

Rotana is known regionally as an ok hotel but they are not known for their customer service. This stay truly reflected that. Serious customer service training is needed for their team. Hotel is ok, nice breakfast, chargeable wifi, rooms are tiny, car park very limited with car spaces and taxis in the morning are scarce.

Stayed July 2014, travelled solo
Helpful?
Thank GTAUH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 20 July 2014
Dear Ralph2178,

Thank you for taking the time in writing this review about your stay at Centro Capital Centre Hotel.

We are sorry to know that your experience at Centro Capital Centre didn’t meet your expectations. Wifi is indeed chargeable in the rooms however it is available at no cost in the lobby and outlets. As for the car parking, valet parking is available 24/7 and our colleagues at the valet parking desk are always available to park your car. With regards to the taxi availability, in your next visit, kindly request the colleagues at the front desk to order a taxi for you 10 minutes prior to your departure and they will be glad to assist you, so that you wouldn’t have to wait.

We look forward to welcoming you soon again and providing you with a better satisfying service.
Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 July 2014 via mobile

This hotel just exceeds all my expectations. I stayed there for 2 weeks.
The staff were very friendly, helpful and always smiling.

The room is clean and although it's a bit small but the interior design gives you this illusion that it's not that small coz of the mirrors.
The fabric quality of towels and bed sheets are like a 5 stars hotel. Room service guys were great.

The food is more than great and you can order food at your room at any hour.

The gym and pool were a bit small, but it's good for a gym hotel, and it has a nice view.

I definitely recommending this hotel for anyone.

Stayed May 2014
Helpful?
Thank Mostapha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 20 July 2014
Dear Mostapha H,

Thanks a lot for posting this wonderful review about your stay at Centro Capital Centre Hotel.

We are very pleased to know that you enjoyed the 2 weeks you stayed at the property and most importantly glad that the hotel exceeded your expectations in its service and offerings.

We thank you again for your review and we will make sure to pass your feedback to the team members.

Looking forward to welcoming you soon again.
Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

we stayed here for 4 days good clean rooms friendly and helpful staff. though there is not much walking distance but cabs are available very easily and since its on the island so nothing is far. also there is a free bus from the hotel to marina mall everyday.its anice place to stay some of the rooms are facing the palaces try those

Room Tip: front side rooms have a better view
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SPN15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 20 July 2014
Dear SPN15,

Thank you for taking the time to writing your review about your experience at Centro Capital Centre Hotel. We are glad that you liked the property and we look forward to your next visit.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

I got a comfort standaard room, for me it was very Well! For being only a 3 star hotel, They deserve certainly a 4 star !! Great breakfast/lunch/diner at a small price. You can also eat 'á la Carte' or taking small snacks. Happy Hour from 5 till 8 pm. I really recommend everybody to visit this hotel. Free WiFi at groundlevel. There are reconstructions in the hotel, but I didn't got little nuisance. Very friendly staff !

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kamiet22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 29 June 2014
Dear Kamiet22,

Many thanks for taking the time to writing this nice review about your stay at Centro Capital Centre Hotel.

We are pleased to know that you enjoyed your experience and we look forward to welcoming you soon again.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
3 of 5 bubbles Reviewed 26 June 2014

Stayed here for 4 nights earlier this month. Check-in staff were great and Shikhar (spelling?) especially was very helpful with our check-in process. Another staff in the restaurant (during breakfast) by the name of Justin was also extremely attentive and accomodated all our requests promptly during breakfast every day. The hospitality exuded by these 2 gentlemen were just brilliant.

However, we were quite unhappy with a particular staff (whom we have been communicating via emails prior to our arrival at the hotel) whose answer to all of our requests was a good "NO" - although there were 4 of us staying for 4 nights:-

1. Our booking was made thru our company and did not come with free wifi (free wifi was however granted if booking was made on hotel's website). Other hotels have given us the free wifi (when we stayed for 3-4 nights) but this hotel said NO.

2. The schedule of the free shuttle from airport to hotel did not sync with the arrival of our Etihad flight. Our request to provide free shuttle was also shot down (again, other hotels have gladly provided this service FOC).

3. The timing of our flight out of Abu Dhabi meant we will miss the free breakfast granted on the last day of stay. A request to transfer the free breakfast entitlement from the last day to the first day (we arrived early morning at the hotel, way before check-in time) was also turned down. Can't fathom this as there would be no loss whatsoever as we are merely requesting for a transfer of the breakfast entitlement from one date to another earlier date.

In summary, great downline staff but RIDICULOUSLY UNFRIENDLY management staff.

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jetsetter537
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 30 June 2014
Dear jetsetter537,

Thank you for taking the time to writing this thorough review about your stay at Centro Capital Centre.

We are sorry to know that the attitude of some the team members didn't meet your expectations, and on their behalf, please accept my sincere apologies.

In order for us to be able to properly rectify the problem and ensure that the same issue will not be repeated again in your next stay, we kindly ask you to send us an email to centro.capital@rotana.com and we will get in touch with you.

Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

I have been a regular here, be it for business or events at Adnec, or even for staying over after events at Yas Island or just a quick budget getaway. The basic rooms are generally small, but the studios are usually large and spaced out. The value rooms are the basic ones , they are usually very small, but ideal for business trips or staying over after a late night event in Abu Dhabi or Yas island. Always go for a package that includes wifi, as its always an option. Purchasing the wifi separate is always expensive. For those looking for value go for the breakfast and dinner inclusive packages, they are really worth it. But as a repeat customer I usually skip the the food as there is good choices around the hotel , with Wahda mall just across. The buffet menu is usually the same most of the time I have stayed in. Since its a budget friendly hotel , many of the normal amenities that you expect from hotels wont be available for free here , such as slippers, shaving and dental kits etc.. But they are available at a minor cost at the convenience store below. Recently with the opening of the business tower parking has been an issue. Overall its one of the best choices in budget friendly hotel in Abu Dhabi

Room Tip: Ask for higher floors and the creek facing views, really beautiful
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hasher9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 23 June 2014
Dear Hasher9,

Thank you for taking the time to writing this thorough review about your stay at Centro Capital Centre Hotel. We are pleased to know that you had a pleasant experience with us and that you consider our property one of the best choices for affordable hotels in Abu Dhabi.

We will make sure to pass your positive feedback to our team members and we always look forward to welcoming you back again.

With kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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