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“SUPER DUPER HOTEL” 5 of 5 bubbles
Review of Centro Capital Centre

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Centro Capital Centre
Ranked #55 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Abu Dhabi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“SUPER DUPER HOTEL”
5 of 5 bubbles Reviewed 20 August 2014

This hotel is the best hotel ever, everything is super perfect, comparing o=to the price the room is perfect, internet is perfect, cleanness, bed comfortable, the pool, the staff there are so friendly, this will be my hotel whenever i come to Abu Dhabi

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Noor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 25 August 2014
Dear Noor K,

Many thanks for writing this beautiful review about your stay at Centro Capital Centre. We are extremely pleased to know that you enjoyed your experience and we will make sure to pass your positive feedback to the team members.

Thanks again and we look forward to welcoming you back again.
Kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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622 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 13 August 2014

I am a rotana hotels fan because of their consistent excellent services but this hotel is unbelievable! I came here to relax from a stressful week.
Can't imagine that wifi was not free even their slippers!
I also had a restless night because the Receptinist gave me a connecting room and i was also informed that they dont have a smoking rooms at all even I clearly mentioned in the booking that I am a smoker.
Swimming pool & breakfast was only the thing made me feel better.

Room Tip: If you are a heavy smoker, this is not recommendable hotel for you!
See more room tips
  • Stayed July 2014, travelled solo
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cocssy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 14 August 2014
Dear Cocssy G,

Thank you for taking the time to writing the review about your stay at Centro Capital Centre.

We thank you for preferring Rotana Hotels. Allow me to very briefly introduce you to the concept of Centro Hotels by Rotana which is an affordable solution for smart travellers. We indeed don’t place slippers in the rooms similar to other Rotana properties, simply because the affordable concept of Centro differentiates it from the sister properties. Our rooms consist of the basic needs of travellers ,however, we have placed the slippers in c.deli our 24 hours open shop for the convenience of our guests if they wish to purchase it along with many other amenities that they might need. We apologize if this might have caused you inconvenience.

With regards to internet, please note that similar to all Rotana properties, the connection to Wi-Fi is at no cost at the outlets and we moreover have free Wi-Fi at the lobby.

We sincerely regret to know that the connecting room was of no comfort to you, we will make sure to pass this note to the concerned colleagues to ensure allocating a different room in your next stay. As for the smoking rooms, we have 8 smoking floors in the property, we apologize that we couldn't offer you one room which was only due to the fact that all rooms were fully booked.

On behalf of the team and myself, we are sorry for not being able to provide you with a memorable stay. However, please rest assured that your feedback has been passed to the team which will take action to make your next stay a more pleasant one.

We look forward to welcoming you back soon.
Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
1 review
5 of 5 bubbles Reviewed 5 August 2014

Comfortable, 4 star at least - quiet, clean, modern interior, not harrassed by staff.
Delightful. As I travel a lot Centro is suitable - no fuss, perfectly appointed interior very comfortable - a quite nites stay- just perfect for business.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jannel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 7 August 2014
Dear Jannel M,

Thank you for this nice and straight forward feedback about Centro Capital Centre.
We are pleased to know that your had an enjoyable stay and we look forward to your next visit.

Kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islamabad
1 review
5 of 5 bubbles Reviewed 3 August 2014

The room is a little crowded, specially the toilet. but overall the best value for money hotel i have stayed at in UAE. I stayed for a night on my way back from Ferrari world, its an easy 20 minutes drive.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Shehzad_S_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 5 August 2014
Dear Shehzad_S_A

Thanks a lot for taking the time to writing this review about your stay at Centro Capital Centre.

We're glad to know that you had an enjoyable time and we look forward for your next visit.

With kind regards,
Ibrahim A. Addam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
5 of 5 bubbles Reviewed 26 July 2014

Like a 5star service on a 3star cost. The cost is very reasonable, highly recommended for a short or long term stay. I just hope they will reduce the cost of food. Also the wireless internet access shud at least be free to be more competitive. I also recommend the pool shud at least be covered to maximize use specially during summer

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yollai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 31 July 2014
Dear Yollai,

Many thanks for writing this nice post about your stay at Centro Capital Centre Hotel. We are very pleased to know that you had a pleasant experience and we appreciate the recommendation.
Your feedback will be taken into consideration and we look forward to your next visit.

With kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 25 July 2014 via mobile

Stayed here over night to catch up with an early appointment at a governmental office. Arrived after Iftar. No signs on the street to guide motorists. Hotel not easily accessible as you have to drive through a maze of poorly marked street and U turns. Check in was swift but cold. Room was average. Enough towels and 3 star quality which is not surprising. Gym poorly equipped compared to other Centro hotels. No WiFi in room. Checkout out was called earlier by front desk staff though hotel was half empty! Disappointing stay at a favorite hotel brand name.

Stayed July 2014, travelled on business
Helpful?
Thank Travelkit2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 31 July 2014
Dear Travelkit2011,

Thank you for taking the time to writing this review about you stay at Centro Capital Centre Hotel.

We are sorry to know that your experience at our property did not meet your expectations. We totally understand the inconvenience that was caused with the street nearby the hotel. As you might have seen, work is in progress in this area and since the work is not related to our property, there is nothing we can do with this regards when it comes to slight U turns to reach the hotel. However, we assure that this work is only temporarily and very soon the roads will be fully ready.
As for the WI FI it is indeed chargeable in the rooms, however and as all Rotana sister properties, internet is free of charge in the lobby and outlets.

On behalf of the team we apologize for any disturbance and we hope that we will be able to create a more satisfying experience in your next visit.

With kind regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
3 of 5 bubbles Reviewed 22 July 2014

This is my seventh stay at Centro Capital Center Abu Dhabi with my family and friends. I loved this hotel because its very clean, elegant interior especially lobby and rooms and easy to reach my work place after the weekend outing.
But in my last stay i experienced bit bad which forced me to write in Trip Advisor. When i approach to FO Receptionist for check in ( one young Philipina Girl) informed me that room is not available which i preffred to have (Booked in advanced for Non Smoking room). Then she informed me that she will upgrade us in a beautiful view higher floor room. Unfortunately she gave us room in 8 th floor small in size, smoking, not a good view at all....!!!!! I was expecting upgrade means better than what i have booked in size or in view or in facility. Please dont make customer stupid by using the word UPGRADE and giving nothing.
Then we went to watch Football match at ground floor bar. The staff was very polite and helpful. We enjoyed the match !
Agian when we called helpdesk for dental kit and tooth paste (not available in room since it is budgect hotel) they transfrred the call to store at Lobby level where they dont have stock of Dental KIt. No shop near by to buy dental kit in this time and no idea how we can brush teeth !
Then we called room service for Wine and some food which we choosed from Menu. The answer from them also - not available thos items we choosed !
Then we decided to meet Night Manger and went to Reception. The night staff who was at reception was very busy handling many check in so we waited there. Then one Security person approach us and enquire our requirement. When i told him that we would like to meet Night manager he said the Manager is on break and will be back in One Hour ! Then he brought his security supervisor to inform us same which we insist to meet MOD.
After waiting 35 min at night 2:30am in the lobby we met Night manager. When we explained to him all our experience from the time of check in he showed his sympathy and offered his OWN TOOTH Paste from his locker and offered upgrade into a best available room which we refused to shift our luggage in late night. I really appreaciate his assistance !
I believe Rotana is taking all guest feedback in a seriouse manner to improve their service and bring back the guest in to them again. So if you are thinking my feedback are reasonable and honest, consider it for the improvement. So we can avoid this kind of bad experience in our next visit.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank zarkyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centro C, Director of Rooms at Centro Capital Centre, responded to this review, 7 August 2014
Dear zarkyi,

Thank you so much for taking the time to writing your review about your stay at Centro Capital Centre.

We are very sorry to know that your experience at the property wasn't up to your expectations. We indeed take the feedback of our guests very seriously and rest assured that your review has been shared with all the concerned team members. On their behalf I apologize for the inconvenience that was caused.

We look forward to your visit and to providing you with a memorable and pleasant experience. In the meantime, if you would like to reach us and inform us about your next date of visit, please send us an email on centro.capital@rotana.com and I would be pleased to meet you when you arrive.

Thanks again and best regards,
Ibrahim A. Addam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centro Capital Centre

Property: Centro Capital Centre
Address: Centro Capital Center Al Khaleej Al Arabi St | Capital Centre, Abu Dhabi 44493, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Centro Capital Centre 3*
Number of rooms: 414
Official Description (provided by the hotel):
Situated within the Capital Centre development, next to Abu Dhabi National Exhibition Centre and 20 minutes away from Abu Dhabi International Airport, Centro Capital Centre is for the traveller that desires finesse and functionality at a reasonable rate. It meets the needs of business travellers seeking a convenient location within the heart of the city. Centro also appeals to families and tourists seeking a comfortable stay in the Capital within a short distance of shopping and entertainment venues. ... more   less 
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