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“Nice Rooms but Housekeeping you are the weakest link”

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Dusit Thani Abu Dhabi
Ranked #13 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Bangkok, Thailand
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice Rooms but Housekeeping you are the weakest link”
Reviewed 23 September 2013

Stayed one night on 22nd Sept. Good Location for business and a striking building. Rooms spacious and well laid out. Some staff indifferent but some go the Extra mile like Mohammad the Duty Manager on the night of the 22nd. I had a number issues when at the hotel. I changed rooms after checkin due to the poor housekeeping.

1. Room one dirty bath no cleaned well
2. Room 2 large orange stain on bedding and long hairs in the sink.
3. Wirless poor on 9th and 20th floors very weak with the signal dropping alot. This was solved with a cable connection but the tablet could not be used
4. Mini bar not filled in room 1
5. Not so much a complaint but would of liked to see a Thai dish on room service as Dusit is a Thai brand. I did ask bur room service hotline told me they do not have as the chef was not Thai.
6. I mentioned this to the reception staff who was Thai and he just said '' so.. what is your point''
this is the indifference i mentioned before. some staff great some just are poorly trained.

Overall I would stay again as its location and some staff are great but housdekeeping has a long way to go to meet Dusit worldwide standards

Room Tip: Check the wireless signal when you go in the room and get a cable from them if its not strong
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 25 September 2013
Dear Sir,

Thank you for staying at Dusit Thani Abu Dhabi.

Please accept my sincere apologies for the inconvenience caused during your stay. Our Executive Housekeeping Manager has handled the matter personally & I understand that he has been in touch with you directly. Your detailed comments are valuable to us as we are continuously striving to improve our service delivery standards.

However, I am very pleased to note that some our colleagues went the extra mile to resolve the issues.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi

Sincerely,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,145 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 September 2013 via mobile

+ location, room, overall experience

- huge disappointment when it comes for swimming pool!! The children pool is very cold and their justification is its not deep so it gets cold quicker!!! The adult pool is all one depth, they say its 1.5m and its easily 1.7m and u either swim or you go out, u cannot enjoy relaxation in the pool. Its on the 23rd floor!! So imagine how cold!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 23 September 2013
Dear Mr. Loai,

Thank you for staying at Dusit Thani Abu Dhabi.

I have noted your comment on the pool water temperature. As per the local authority regulations, we are maintaining our pool water temperature at 290C. As for the adult pool, the depth is at 1.55 m. We will continue monitoring the water temperature carefully as your comments are valuable to us.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi

Sincerely,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 September 2013

I spent three nights here. Quite, clean hotel yet after my first night I had to change my room due to a very strong cigaret odor and I was moved up two floors to a larger room. Staff is freindly and accommodating and the price was just right. Breakfast is all ok.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bindaham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 22 September 2013
Dear Mr. Bindaham,

Thank you for staying at Dusit Thani Abu Dhabi.

I sincerely apologize for the inconvenience caused on your first night. We have noted your preference for a non-smoking room.

Your encouraging comments were shared with the staff and they will be further motivated to do well.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

With my best regards,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 September 2013

Please consider that this hotel is 5 months old and we were at their 3rd Friday Brunch (since its opening). So this is more of a feedback and I am sure they are working on making it better.

Staff were very friendly and accommodating. Attended to all our requests. Love the kids corner - with child-friendly menu and an awesome dessert section for them. Please keep that up.

We were very disappointed with;
1) Spread vs value - not up to the standard of other brunches in town. AED220++ (soft drinks) / AED330++ with only a selection 6 alcoholic beverages is VERY expensive. Compare this what Shang-ri La / Westin / Intercon / Fairmont
2) Spread was limited. We were expecting more Asian/Thai dishes and perhaps can move the breakfast counter/egg station since your brunch timings is from 12.30-4pm
3) Arrangement of the food was very confusing. You'll find snapper in teriyaki sauce next to a prawn tikka and asian fried rice next to Indonesian Satay.
4) Japanese counter was very disapointing; the rice to make sushi was salty and all the maki were falling apart. The salmon sashimi was not fresh

Overall I feel the price did not do justice to what was offered. Judging from the price we were expecting lots more. None of the desserts attracted me as well.

They have such a huge space, hence I feel that this place has lots of potential. Good luck, we will try you again in a couple of months

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sheriza B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 10 September 2013
Dear Justsb,

Thank you for your review of Urban Kitchen!

We appreciate your detailed feedback on our Brunch service & food selection.

I have noted & shared your disappointment with the food variety with our chefs. We currently offer 38 cold appetizers, 49 hot dishes including 3 live cooking stations while our dessert buffet features 25 kinds of pastries & sweets. We will endeavor to increase our food variety even further. In addition, we will ensure that our guests are thoroughly explained the lay-out our brunch buffet when they are escorted to their table.

I am pleased to note that you found our staff to be friendly, accommodating & attended all your requests. This is very motivating.

We look forward to welcoming you back soon !

With my best regards,

Kamal Chaoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 August 2013

Enjoyed the stay... Specially the Urban Kitchen Restaurant is perfect. Good staff [Samitha, Chamil and Duminda] with better service. Food are varieties and the setup is excellent.
Imthiyaz from Saudi Arabia

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Imthiyaz_h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 29 August 2013
Dear Mr. Imthiyaz,

Thank you for giving a perfect rating for our Urban Kitchen restaurant and especially for recognizing our team members.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi

Sincerely,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2013 via mobile

Brunch at Urban Kitchen was awesome! Selection of food was a lot and I enjoyed every bit of it. Waiters and chefs were nice too and did a good job. Though I didn't get the chance to taste all the palatable indulgence, I left the restaurant with a happy belly!

  • Stayed August 2013
    • Location
    • Cleanliness
Helpful?
Thank KundolandKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 29 August 2013
Dear Ms. KundolandKitty,

Thank you for dining at Dusit Thani Abu Dhabi.

Our chefs are very pleased to hear about your very encouraging comments. This will continue to motivate us to do even better.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi

Sincerely,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2013

Very huge Rooms , very helpful staffs, we enjoyed our stay . Food was very good.

Thank you for the team of Dusit Thani Abu Dhabifor making our stay memorable. we will be back soon again

Regards

Talal & Family

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlSUWAIDI1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this review, 20 August 2013
Dear Mr. Talal,

Thank you for staying at Dusit Thani Abu Dhabi.

I am very pleased to know that you and your family have enjoyed our hospitality and that your stay was memorable.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui
General Manager – Dusit Thani Abu Dhabi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Abu Dhabi

Property: Dusit Thani Abu Dhabi
Address: Sultan Bin Zayed The First St | PO Box 52799, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dusit Thani Abu Dhabi 5*
Number of rooms: 533
Official Description (provided by the hotel):
Dusit Thani Abu Dhabi brings Thai-inspired design and hospitality to the heart of the United Arab Emirates' capital city. This 5-star luxury hotel is centrally located in Abu Dhabi's new business and government district, within easy reach of the Eastern Mangroves, the city's lush natural habitat the Corniche, the city's iconic seaside promenade and the Abu Dhabi National Exhibition Centre. With its prominent glass tower, Dusit Thani Abu Dhabi presents a fresh and innovative architectural design. Inside, guest rooms and fully furnished extended stay executive apartments are infused with Thai elegance and modern conveniences. An array of exquisite restaurants serve delicacies to satisfy any palate and a host of facilities and services, including Namm Spa and DFiT Fitness Centre, allow guests to nurture their minds and bodies. ... more   less 
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