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“Short stay in Abu Dhabi.....not 5*”

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Dusit Thani Abu Dhabi
Ranked #15 of 127 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 3 November 2013

Booked to stay at the Dusit, for the Grand Prix weekend. Booked a 1 bedroom apartment, for 3 of us, and had to wait over an hour for the additional bed, even though our booking stated there would be 3 in our party.

We were not informed at check in, that we would not have a daily housekeeping service, so returned from GP to find our wet towels still on floor.

Rooms are serviced one a week, according to reception, when I called, but we are only here for 3 nights!

We would not mind having to re-use towels, if the bathroom had at least one towel rail or hooks to dry towels.

We requested clean towels, arrived 30 minutes later, maid suggested we hung our towels over the string in the bathroom!!!!

Small kitchen with washing machine...useful, but bring your own washing powder. Limited crockery, no washing up liquid or tea twel provided!

Spacious clean accommodation, but not 5*!!

  • Stayed: November 2013, travelled with family
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1  Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 5 November 2013

Dear Ms. Nendazlover,

Thank you for staying at Dusit Thani Abu Dhabi.

Please accept our sincerest apologies for the inconveniences caused during your stay. The housekeeping service should have been provided daily as you were originally booked in a hotel room. As you have been assigned an apartment, a communication mistake was made by not updating the housekeeping team to provide you with daily service. The relevant departments were briefed accordingly to prevent any future of occurrence of the same.

We look forward to welcome you and your family back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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1,253 - 1,259 of 1,438 reviews

Reviewed 31 October 2013

This hotel very nice bulid and in the center of the city easy to get to the shopping center ,the people who work very help spical front desk plus door men ,very nice spa ,good food spical brake fast ,the rooms very nice done,and they have good Tv program to watch.nicely been decorated with test from Thailand .

Room Tip: Higher floor with nice view of the city.
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  • Stayed: October 2013, travelled on business
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Thank myvision58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 2 November 2013

Dear Sir,

Thank you for staying at Dusit Thani Abu Dhabi.

My team & I are very pleased to note that you have really enjoyed your stay with us.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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Reviewed 30 October 2013 via mobile

Room: standard size towards the small size but because of a large bathroom.

Service and staff: Fantastic and warm

Spa: Decor doesnt match the beautiful Thai style theme. Instead, they have gone for a modern minimalistic green and white look.

No steam room, sauna or showers in the spa.

Definitely would recommend the thai masage. My therapist name was Wan.

Gym: huge, good equipment, lovely view

Pool area: dissapointing. small, surrounded by walls and looks like someone's home pool area. Could do with some trees and classier table and chair sets.

Location: The hotel has everything you need without going out (spa, salon, grocery store nearby), however you will need transport to travel further (city centre 10minutes drive).

Nearby: cute cafes across the street.

Stayed: October 2013, travelled solo
Thank lullamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 2 November 2013

Dear Ms. Lullamon,

Thank you for staying at Dusit Thani Abu Dhabi.

I am pleased to know that enjoyed not only the hospitality of our staff but also the relaxing experience at the Namm Spa.

I am also grateful that you highlighted your appreciation of the Dfit Gym and the hotel’s location.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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Reviewed 25 October 2013

All aspects of this superb event were absolutely top class. The food selection, quality, range of different cuisines, service, vaue for money and ambience.
Delightful way to spend Friday lunchtime. Having sampled many of the bruches offerings in both Abu Dhabi and Dubai, this must be in the top few.
220 aed for the soft drinks option. ++.

  • Stayed: October 2013, travelled as a couple
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Thank laurence_of
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 28 October 2013

Dear Mr. Lawrence,

Thank you for dining at Urban Kitchen of Dusit Thani Abu Dhabi.

We are very grateful & pleased by your positive & encouraging comments which have been shared with the team.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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Reviewed 20 October 2013 via mobile

Stayed here on a business trip to Abu Dhabi. The hotel is brand new and located on Al Moror st. The reception is located on the first floor (not ground level). The staff were efficient and the lobby was nicely decorated with the traditional dusit Thai decorations and furniture. The room was large and also nicely decorated. The bathroom was great with nice toiletries and plenty of towels. The bed was firm. The pillows were extra soft and were only good for back-sleepers. The AC was not adequate. The room was very warm and despite calls through the midnight for repairs, this did resolve the issue. There was valet parking available. The elevators require your room key for operation as well as getting in and also out of the basement parking.
This was annoying and required frequent calls to the front desk and security. The gym was modern and well stocked up. I didn'tuse the swimming pool nor the restaurants.

All in all, a lot of teething issues. Book elsewhere till this property operates better and gets over its teething issues.

Stayed: October 2013, travelled on business
Thank Travelkit2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 22 October 2013

Dear Sir,

Thank you for staying at Dusit Thani Abu Dhabi.

Your feedback is important to us and we are pleased to know that you appreciated the efficiency of our staff, & the hotel’s design.

Please accept our sincerest apologies for the inconvenience caused regarding the room AC. Your feedback is very important so that we can improve our service.

We certainly hope to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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Reviewed 18 October 2013

I booked 3 nights in this hotel for short family break. We were very pleased with the professional and very friendly welcome. The hotel looks very new and is beautifully decorated, the rooms are specious and clean and the gym is huge. We particularly liked the free valet parking service which saved us a lot of time and the free high speed internet wifi in the room. Unfortunately, some bad surprises were encountered such as no baby cots were available when requested, some maintenance issues were noticed ( water leaking from the ceiling for 2 days ), only one room card was given when checking in due to shortage. The hotel is located only 10 min from Abu Dhabi corniche, so a car or a taxi will be need to go out and about.

Room Tip: Pick a room with a sunset view
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  • Stayed: October 2013, travelled with family
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Thank Reda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 20 October 2013

Dear Mr. Reda,

Thank you for staying at Dusit Thani Abu Dhabi.

Our team is truly grateful by your positive feedback on their professionalism and hospitality. We are pleased to hear that you enjoyed our facilities.

Please accept my sincere apologies for the shortage of baby cots as we had so many requests from families during this Eid holiday period. We will definitely increase the number of our cots for the next public holiday.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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Reviewed 18 October 2013

the best hotel i'v visit . all the staff was collaborator & delightful . the smile is all the time on thear faces.
the hotel clean, quiet, iwould advise.
i would thank mr. oussama boukhari & led the bage carrier.
thanx alot dusit staff

abdulrahman alkhamees
kuwait

Room Tip: all the hotel room are great
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  • Stayed: October 2013, travelled with family
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Thank alkhamees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DusitThaniAbuDhabi, General Manager at Dusit Thani Abu Dhabi, responded to this reviewResponded 20 October 2013

Dear Mr. Al Khamees,

Thank you for staying at Dusit Thani Abu Dhabi.

I am truly delighted that you considered our hotel as the best in Abu Dhabi.

I have shared your positive feedback with our staff which will surely motivate them further.

We look forward to welcome you back on your next visit to Dusit Thani Abu Dhabi.

Sincerely,

Kamal Chaoui, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Abu Dhabi

Address: Sultan Bin Zayed The First St | PO Box 52799, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 127 Hotels in Abu Dhabi
Price Range: £71 - £346 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Abu Dhabi 5*
Number of rooms: 533
Official Description (provided by the hotel):
Dusit Thani Abu Dhabi brings Thai-inspired design and hospitality to the heart of the United Arab Emirates' capital city. This 5-star luxury hotel is centrally located in Abu Dhabi's new business and government district, within easy reach of the Eastern Mangroves, the city's lush natural habitat the Corniche, the city's iconic seaside promenade and the Abu Dhabi National Exhibition Centre. With its prominent glass tower, Dusit Thani Abu Dhabi presents a fresh and innovative architectural design. Inside, guest rooms and fully furnished extended stay executive apartments are infused with Thai elegance and modern conveniences. An array of exquisite restaurants serve delicacies to satisfy any palate and a host of facilities and services, including Namm Spa and DFiT Fitness Centre, allow guests to nurture their minds and bodies. ... more   less 
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