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“Live with nature and nice hostality”

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Emirates Park Resort
Ranked #1 of 5 Abu Dhabi B&B and Inns
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
“Live with nature and nice hostality”
Reviewed 2 June 2014

1. availability of late check-out when there is a late check in.
2. I enjoyed with my family living in this fantastic place which organized well and serviced by
a good staff and helpful,
3. signal information of the park was so helpful for reaching the place.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Abd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 5 June 2014
Dear Guest,

Thank you for taking time to write your positive review on our resort. We are delighted to hear that you have enjoyed your stay with us along with your family and we were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.

We take your comments as one of our valuable tool to improve our product and services.

Emirates Park Resort Team are looking forward for your near future visit.

Saeed Alamin
Duty Manager
saeed.alamin@emiratesparkresort.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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122 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
London, United Kingdom
1 review
Reviewed 31 May 2014

was happy to be there when we arrived reception and staff was very clean and staff were very professional. The walk up to the room was pleasant as well and when entering the room it looked ok, however when walking around and having a look noticed smells coming from the carpet and the curtains. There was a fridge in the kitchen area and was a no go area along with the bin and the carpet surrounding the sink and the bin. Overall I didnt find the room very pleasant, there was no TV guide to explain where any of the childrens channels were and after asking the staff several times managed to find it after a couple of hours of going through all channels with kids in the background constantly asking.
The staff were professional in the hotel but didnt really explain our entrance to the zoo properly so we were unaware and just had to follow the crowd. The securtiy guard from the zoo was unhappy and didnt communicate well with us to tell us how to use the entrance door to the zoo as well.
Otherwise our stay was good, however would like the quality of the rooms to improve before we come again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Reesa29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 1 June 2014
Dear Guest,

Thank you very much for taking the time to write about your experience at Emirates Park Resort.

We truly value the opinions of our customers and we apologize that we did not meet your expectations, Providing our guests with the best possible hospitality and service has always been our mission, So we have addressed that issue to our management for quick action.

We would love to have the opportunity to speak with you directly, kindly contact me on
saeed.alamin@emiratesparkresort.ae

Saeed Alamin
Duty Manager
saeed.alamin@emiratesparkresort.ae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
Reviewed 26 May 2014

The hotel is very palatial,it has the wow factor but what ever you do don't bring a young family. I should have realised that young families were not entirely welcome by the size of the kids club which is tiny and ill equipped as well as under staffed, one member of staff struggled to cope with eight children and four demanding parents. The children's food in the buffet restaurant is limited to fries and awful burgers and don,t let your children dance or clap to the pianist or you will be asked to leave the area which is what happened to our family much to the disappointment to other on lookers who appeared to enjoy the children's dancing more than the pianist. Would I stay again - no way after today's experience!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Halow5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 27 May 2014
Dear Guest,

Thank you very much for taking the time to write about your experience at Emirates Park Resort.

We truly value the opinions of our customers and we apologize that we did not meet your expectations, Providing our guests with the best possible hospitality and service has always been our mission, So we have addressed that issue to our management for quick action.

We would love to have the opportunity to speak with you directly, kindly contact me saeed.alamin@emiratesparkresort.ae

Emirates Park Resort Team are looking forward for your near future visit.

Sincerely,

Saeed Alamin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 May 2014

don't expect any kind of luxury unlike others "resorts" in here. Although the room (chalet) was very spacious - i didn't find it very clean, the furniture so much old, carpet smelling a bit. The good point was that we could see the giraffes and other animals from our room . My 2 years old daughter was very happy, they have a nice area outside for family and friends gathering. Staying in the resort you can go free to the zoo that was not very big, but i think worth going. I mean, i did not go for myself but for my daughter and i am sure she loved the experience.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 27 May 2014
Dear Guest,

Thank you very much for taking the time to write about your experience at Emirates Park Resort.
It is great to hear that your daughter has enjoyed during the stay with us so much.
We take your comments as one of our valuable tool to improve our product and services,
We hope to have another opportunity to welcome you again in the hotel to deliver a higher level of service. In order to serve you best I would appreciate if you could contact me directly on my email saeed.alamin@emiratesparkresort.ae

Saeed Alamin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 May 2014 via mobile

Right from finding our way to the Resort with direction boards at various points on the internal roads, the security guard having a name list, the extremely cooperative resort staff - to the beautifully made chalets (excellent for 3-star), awesomely close proximity to lovely animals as giraffes, zebras and deers near our chalets, very welcome cleanliness and the opportunity to feed some animals - the whole experience was a breath of fresh air (literally, animal and poo stink almost absent!) for me and my family!

The most wonderful experience was getting to see two white Bengal tigers (rare species) within inches distance with just a glass wall separating us, feeding giraffes, zebras and deers directly, and my personal favorite - milk feeding goat calves! I also liked the Reptiles park.

Now, some improvement points - I thought some basic animals were missiing couldn't see crocodiles, panthers, and some other exquisite animals), the Ocean Park was OK (shark and sting rays were in a tight cylinder), restaurant food was strictly ok. Besides this, our overall experience was happiness and good memories to take back home!

Thank you Emirates Park Zoo Resort management for this unique experience, and with the extension scheduled to come up in another 2-3 months, I'm definitely looking forward to a second visit in the next 6 months! Worth every penny! God bless!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maverick127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 26 May 2014
Dear Guest,

Thank you for taking time to write your positive review on our resort. We are delighted to hear that you have enjoyed your stay with us along with your family and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.

We take your comments as one of our valuable tool to improve our product and services.

Emirates Park Resort Team are looking forward for your near future visit.

Saeed Alamin
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAE
2 reviews
Reviewed 25 May 2014

We enjoyed our stay at the hotel and we had amazing time feeding and playing with the animals.
My kids were so happy and we had one of the best days as a family
The chalet is big and comfortable . We were three dults with two kids .
Don't miss the lion sea show it's amazing

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paudeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 26 May 2014
Dear Guest,

Thank you for taking time to write your positive review on our resort. We are delighted to hear that you have enjoyed your stay with us along with your family and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.

Emirates Park Resort Team are looking forward for your near future visit.

Saeed Alamin
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 May 2014

Excellent zoo with a massive range of animals. My kids loved the zoo due ti being able to interact and feed the animals which isn t possible in the zoos UK. The zoo is relatively small and could be toured relatively quickly. Amazing few hours out will dfinatley go again

  • Stayed May 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Usman N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emirates Park R... E, Front Office Manager at Emirates Park Resort, responded to this review, 26 May 2014
Dear Guest,

Thank you for taking time to write your positive review on our resort. We are delighted to hear that you have enjoyed your stay with us along with your family and were able to exceed your expectations. It’s a wonderful motivation for the whole team to receive such praise and recognition.

Emirates Park Resort Team are looking forward for your near future visit.

Saeed Alamin
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emirates Park Resort

Property: Emirates Park Resort
Address: Abu Dhabi 12 St, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Emirates Park Resort 4*
Number of rooms: 27
Official Description (provided by the hotel):
Located in Abu Dhabi, Emirates Park Resort comes with an attached zoo with large collection of animals. It offers air-conditioned accommodation with a balcony overlooking the zoo, cave or garden. It also features 7 coffee shops.All air-conditioned chalets at Emirates Park features printed wallpapers and tiled floors. Each chalet offers living room with a sofa, a flat-screen TV and a wardrobe. The kitchenette includes an electric kettle and kitchenware.Guests can enjoy breakfast, lunch and dinner buffet at the main restaurant with a huge assortment of continental dishes. The coffee shop serves fresh juices, light snacks and shisha. Room service is available 24 hours.The hotel is a 2-minute drive from the Formula One Public Assembly Point, and Ferrari World is 10 minutes by car. Abu Dhabi International Airport is a 20-minute drive. Free private parking is possible on site. ... more   less 
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