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The Ritz-Carlton Abu Dhabi, Grand Canal
Ranked #31 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 14 May 2013

I have never seen anything more beautiful in my whole life !!!!!
I would love to be there as much as possible!! Its decorated so good and so nice . its so big and so warming atmosphere , a lot of security a lot of people working for you , it feels like a queen !
The beds are so comfortable !!! usually I am not so easy to sleep in a new place , but this bed you are flying in the dream ... this wonderful

  • Stayed: May 2013, travelled with family
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2  Thank travelerNatalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,685 - 1,691 of 2,073 reviews

Reviewed 12 May 2013

We stayed here from 6-11 May 2013 as part of Silver Wedding present. The hotel is impressive with good amenities and staff are helpful and friendly. They decorated a tree with good messages and decorated strawberries with white/milk chocolate on them - really good gesture. We had room 2314 - which was good apart from the shower smelling of sewerage and ammonia which made the room smell - we reported this and thought the management had fixed this but appeared again after two days. Do not choose this room until sewerage smells have been rectified. We were thankfully moved to a villa for the remainder of our stay.

We noticed on our room bill that we had been charged for drinks at breakfast - we already prepaid the holiday company for half board at the Ritz-Carlton. After complaining bitterly, this was rectified - but were told by the front desk staff that some customers will pay the extra charges! My advice is check the final bill.

Room Tip: Do not choose room 2314 until the problem of smelling sewerage in the shower has been rectified. B...
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  • Stayed: May 2013, travelled as a couple
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1  Thank Ski_Bunny31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2013

We stayed here for a week from 28thApril. It was our first time to this part of the world and we were not sure what to expect. The hotel is very grand , huge chandeliers staff having their own uniform for their own area, very impressive. Our room block had been opened two days earlier and we had a few problems with the room - smelly toilets, showers that flooded the bathroom. The staff were extremely polite and couldn't do enough for us. The restaurants in the hotel were not all open yet the steak restaurant was closed as was the spa. We ate in the li Jaing restaurant, the food was great, they even had a female DJ in the corner playing dance tracks all night ? Not too sure about that but hey ! This hotel is a lot quieter than the others we visited, which had much more going on by way of bars and restaurants but the fact that this hotel is new and not completely open yet, makes it quieter would probably appeal to some. For a quieter break this is great but if ou want a livelier break , there are better hotels in Abu Dabi.

  • Stayed: April 2013, travelled on business
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2  Thank HappyPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2013

We started with a tour of the grounds. I had taken a pre-tour when there were still construction workers around and it was great to see the finished product. We had a lovely buffet lunch at the all-day restaurant followed by homemade ice cream and a caramel croissant at Dolce wrapped up with tea in the tea lounge. We will definitely be back - great service, location, atmosphere.

  • Stayed: April 2013, travelled with friends
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1  Thank GMAKFAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2013 via mobile

We had a day entry to the pool which cost 150 dhr , the staff greeted us and showed us the facilities, they were very helpful and friendly. We ordered pool side food which was excellent. Over all an excellent staff and service, and a lovely pool with beach

  • Stayed: April 2013
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1  Thank Alexipops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2013

Having enjoyed other Ritz Carlton hotels, we went here for a one week sun break around Easter. It is very impressive indeed at all levels, particularly for a newly opened hotel (it had been open for only 3 weeks when we arrived). The service everywhere was astonishingly good. The Ritz C clearly don't do opening glitches. The service may no doubt slacken off somewhat when the hotel begins to fill up, but is of such a high level, this may not be discernible.
We were upgraded to a two bedroom villa over looking the canal and the accommodation was sumptuous. Each room has its own bathroom with bath tub, separate shower and wc. There are 36inch flat screen tvs in each bedroom and in the sitting room. There is also a separate kitchen area with sink, fridge and microwave. The only quibble was that the (spacious) terrace had no shade.
The buffet breakfast was very good (or as good as you're going to get without any bacon or sausages to go with your eggs!). Only two a la carte restaurants are open at present in the evening, but more are planned. Mijana (Middle eastern), was servicable, no more, but Li Jiang (Asian) was incredibly good, quite a revelation.They tend to be busy, so book before you arrive if you are only planning a short stay. Oddly, given the climate, there is nowhere simply to sit outside and enjoy a drink -the only bar is inside, somewhat tucked away. I understand this will be rectified when the spa building opens, which has a canal front location, with more bars and restaurants.
Food prices, as you might expect, are not restrained, but comparable with outside restaurants. The price of wine is exorbitant in Abu Dhabi generally (think top end London prices, easily doubled and some). Look at it as a holiday for your liver as well.
Only two restaurants being open was not a problem as outside the hotel there are an abundance of good restaurants. A short distance away, the Shangri La (and the adjoining hotel "souk") on the other side of the grand canal houses Ushna (indian) - outstanding - and Hoi An (Vietnamese) - very good. And cab prices in Abu Dhabi are unbelievably cheap and the roads are free from congestion (unlike Dubai) so distance is no object.
The hotel have gone for just one pool, rather than set pools amongst the villas (there are no plunge pools in the villas should you expect that sort of gimmick). But what a pool - 57 metres long and quite beautiful. There were tons of sunbeds available at all times, but this could change as the hotel fills up, but perhaps not due to the large business clientele.Complimentary water is provided along with the other stuff one expects -cold towels, fruit kebabs etc.
It is around the pool though that we found the one note that jarred (hence the title of the review). For some unaccountable reason, muzak is played around the pool (of the "chiill-out" variety I guess). Why an august chain like the RItz C should do this in a top end 5 star hotel is a mystery. Certainly from the Europe perspective, it comes across as tacky and the sort of thing one might well find in a 3 star hotel on the Costa Brava. Happily, such is the faultlessness of the service, the pool staff were happy to turn it down to a minimal setting or off altogether.But seriously guys, ditch it - we don't want to see the embarrassing spectacle of the venerable Ritz C trying to "get down with the kids".
The only other off-note was that the wi-fi room charge cost more per 24 hrs than I pay in a month in the UK. There is, however, a very good business centre with complimentary internet access.
In short, a fabulous place which certainly has the wow factor (in spades). Go before it gets to 50C in the summer!

  • Stayed: April 2013, travelled with family
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2  Thank GL0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2013

My husband and I loved this hotel so much that we are planning to return in June. The staff were exceptional and the service was very good for a newly opened hotel. Unfortunately the Club Lounge and The Forge restaurant weren't operational but we were told that they should be open soon. The staff in Sorso were fantastic especially the lovely Vishal. Although every member of staff was a credit to the hotel one particular person stood out from the rest and that was the lovely Anna Lopez the Guest Relations Supervisor. Can't wait to return !!

  • Stayed: April 2013, travelled as a couple
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1  Thank gellroland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Abu Dhabi, Grand Canal

Address: Al Maqta Area | PO Box 91888, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 128 Hotels in Abu Dhabi
Price Range: £136 - £617 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Abu Dhabi, Grand Canal 5*
Number of rooms: 532
Official Description (provided by the hotel):
Retreat to premier luxury at The Ritz-Carlton Abu Dhabi, Grand Canal. Our 5-star hotel in Abu Dhabi, United Arab Emirates is set against the backdrop of the majestic Sheikh Zayed Grand Mosque. Stay with us an enjoy our stately architecture evoking the Italian Renaissance and our tranquil waterfront location. ... more   less 
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