We went to visit Dolce, the Ritz Carlton's gelateria after reading rave reviews about it in the local press. It was unfortunately such a disappointing experience that I feel the need to register with this site and write about it!
Perhaps we had the one bad waiter in the place, who knows, but as soon as we ordered things went wrong. Considering the three of us (two adults, one toddler) had just returned from a heavy lunch we just wanted a small but nice dessert experience. We ordered one double scoop ice cream with toppings and a single scoop. Our waiter patronisingly said, 'is that it?' and as much as I hate it when waiting staff do this and try and get you to add more I simply replied, 'yes, thank you.' But he wasn't shifting and tried 'are you sure you don't want anything else? Just this?' When I more firmly but still politely said yes, that's all thank you, he just looked at us for a second before walking off. I don't get intimidated by service staff. They are not doing me a favour, I am in fact paying. I did however get irritated.
When he returned, still in a bored and unimpressed mood, I couldn't believe the tiny size of the ice cream scoops. Definitely the smallest portion I have had anywhere in the capital. Again I don't know if this is customary at Dolce or whether our obviously peeved waiter was trying to punish us for our 'meagre' order but these scoops were so small. And Dolce charges aed 15 per scoop or aed 45 for a sundae. Frankly we would could have bought two tubs of Haagen Daaz for this.
Although the ice cream quality was very good, the dessert was so small that my husband wasn't quite full and decided to order a milkshake. Again the same stroppy 'is that it? you don't want anything else?' attitude from our waiter. When he returned my husband was given the milkiest ice cream shake we have ever tasted. I can't believe there was anything more than a single scoop (tiny, obviously) of ice cream in that milkshake. The rest was clearly just milk. Such a let down. Runny and not even ice cold. I am not convinced that this is Dolce's usual standard and have decided to write to the manager as I do feel the waiter was very rude and gave us very poor service. I won't bother to describe him here but if any Dolce management are reading please do get in touch, I can tell you exactly who served us!
This is the Ritz Carlton. It's an amazing hotel. Any restaurant or eatery in this building needs to maintain the hotel's own standards of service and value. Dolce didn't. At all. I simply cannot recommend this gelateria to anyone.
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