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“Excellent Service, Spacious Rooms, Just across the grand mosque.” 5 of 5 bubbles
Review of The Ritz-Carlton Abu Dhabi, Grand Canal

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The Ritz-Carlton Abu Dhabi, Grand Canal
Ranked #27 of 130 Hotels in Abu Dhabi
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent Service, Spacious Rooms, Just across the grand mosque.”
5 of 5 bubbles Reviewed 28 June 2013

We stayed here for a weekend and simply loved it. The hotel is about 5 mts drive/20 mts walk to the Grand mosque. The staff were extremely helpful and the service was excellent. The breakfast spread was grand with an excellent menu. The rooms were very spacious and the interiors have been done with great care. We stayed in the villa and loved our experience.Getting a normal taxi is very easy and getting around should be super convenient.The hotel has a private man made beach. We would definitely recommend it for anyone wanting to tour Abu Dhabi.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank As02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (324)
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Abu Dhabi, United Arab Emirates
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 26 June 2013 via mobile

Booked a club room for 1 night stay with my wife. Stefano handled our last minute reservation for us. He was great and even stopped by to see us when we checked in to make sure everything was great. His level of service was great. Come to think of it, every single person we interacted with was also just amazing.

Even if we were not impressed with the facilities And restaurants we would go back for this reason alone. However, pool and food was all outstanding too. Our new favorite hotel in Abu Dhabi.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

I booked a standard room and enjoyed the hotel. No major complaints but those "it just opened" kind of issues that made me feel that in a few months, this would be a premium place to stay.

The location is great for the Grand Mosque, but staying closer to the Gulf would have been nice as well (such as Emirates Palace area). Either way, taxis are so cheap in the U.A.E., staying close to everything isn't a major concern. To take a taxi from the Palm in Dubai to here was 180 dirhams (about 50 usd).

The room was a pretty standard room for a Ritz Carlton, a nice balcony with view of the canal and pool area. The bathroom was above standard.

The service was a little slow, especially at check in. They weren't that busy but you could tell they weren't even used to that. It wasn't anything of major concern but just the little issues that added up.

The lobby is the best part, which was one of the best I've ever seen with the giant chandeliers and white marble everywhere.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
109 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 15 June 2013

We have stayed in many of the top hotels in Abu Dhabi and as is my custom if i can i stay when one of these properties is new, for a few reasons, quiet, new rooms, etc., Also a good deal can be had! On this occasion the best deal was on the Ritz carlton own website so always have a look there too. We opted for club level for quiet times just chilling and we were not disappointed. There were a few business people around but not too busy yet but i think this will be a popular regular for some serious business people and meetings.
Our room was very nice, as some have commented before me not on the large side but everything you need, personally i prefer a super king bed so maybe next time we would have the double double. We tried one breakfast in the buffet, like many in the UAE something for everyone. We had room service one night which arrived ok and cleared without much trouble. The pool area and beach are lovely and we had a near constant breeze for june which made it very pleasant to sun bath at this time of year. Mostly i want to praise the staff from the greeting at the door to taking up to check in in the lounge a wonderful send off when we left.
Jacopo you and some of your team, Etri,Henry and not forgetting the Swiss Intern as mentioned in the local paper(his name is - Daniel by the way) are all fantastic staff and i think some club lounges should be taking their lead from these guys. I felt like i was very much at home and when time allowed we had a few chats. The food in here is fab and the drinks service great, the views across the Grand Canal make a lovely scene at any time of the day or evening. I have to say this Hotel is in my top 3 for Abu Dhabi, Emirates palace still number one and Eastern mangroves 2, Ritz you are my no 3 for now but i shall definitely return in the future, if you are thinking of booking and can afford it pay the extra for the club lounge you will not be disappointed. Sorry we did not visit any of the restaurants but they look amazing! I did check out the gym, wow 24 hrs if you like, it was spacious and inviting, wish i was staying for months just to join in the up coming classes.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank charlietraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 14 June 2013

Great property however very bad services and nothing to be called like ritz Carlton. The standard is bad, food quality is the worst and no services. The hotel has to upgrade the staff skills. Will I go back to this hotel.? I don't think so

  • Stayed June 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Nabil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level Contributor
180 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
5 of 5 bubbles Reviewed 12 June 2013

We had rooms booked to in a local hotel Fairmont Bab Abu Bahr, a couple of days before the trip they simply cancelled with no offer of anything else..It appears that there was a conference there, we know we were part of the conference and organisers of one of the main events.. After pointing this out the Fairmont panicked (appears they dump people to get a better rate)..
Anyhow we were subsequently moved to the Ritz....all we can say is STAY HERE...it was fantastic, fab rooms, mini bar, restaurant, frankly after being moved later in the stay to the Fairmont we wished the conference had been at the Ritz... well done

Room Tip: any, even the lowest priced rooms are fantastic
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  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Les666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 June 2013 via mobile

Stayed for four nights on a trip to see schools and villas ahead of our move to Abu Dhabi later this year. From the moment we arrived we were treated like royalty. Every member of staff we came across was friendly and courteous. Our room was superb, and importantly for me, had the best air conditioning we have ever experienced in a hotel! Just one suggestion, the restaurants aren't clearly named, which made it difficult to work out which was which when we were looking for somewhere to eat on our first evening. It was the little touches that set the hotel apart, an example being the attentive pool attendants who took great care in laying out towels on the loungers, then bringing an iced lolly to refresh us, followed by an iced bottle of water. Doesn't sound like much, but it worked for us!

Stayed June 2013, travelled as a couple
Helpful?
Thank pjchambers6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Abu Dhabi, Grand Canal

Property: The Ritz-Carlton Abu Dhabi, Grand Canal
Address: Al Maqta Area | PO Box 91888, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 130 Hotels in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Abu Dhabi, Grand Canal 5*
Number of rooms: 532
Reservation Options:
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