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“Avoid if you don't want to be surrounded by screaming kids”

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The Ritz-Carlton Abu Dhabi, Grand Canal
Ranked #29 of 129 Hotels in Abu Dhabi
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Avoid if you don't want to be surrounded by screaming kids”
Reviewed 20 October 2013

Unfortunately I am only giving this hotel an average rating because the outdoor pool and beach area (which, when going on a sun holiday, is arguably the most important feature) provides no escape from noise and kids. The pool, albeit very large, was packed with screaming children - no chance of swimming lengths here or going for a relaxed dip to cool off. The pool is also full of inflatable lilos and toys, which really gives the place a tacky 'Butlins abroad' feel. There were even clowns around the pool one day (see picture)! The beach is the only option for some respite, but by the end of the day this too is packed with kids running around. Some days there was also tinny music blasting from the speakers at the pool, which could be heard very clearly from the beach. The kids club outdoor area is also in-between the pool and beach and so you can constantly hear kids screaming from here also. I was surprised how geared towards children the whole outdoor area was, with no peaceful area for adults - not what I would expect of a Ritz.

The positives of this hotel are that the property is beautiful and the club rooms are great. We were in an executive suite which was very spacious, clean and well appointed. Paul who cleaned our room did a fantastic job and was extremely polite. The club lounge is one of the best I have been in, with a fantastic offering of complimentary food, drinks and wifi. Jacob, who manages the lounge, is superb. The views at night are fantastic also, particularly from the lounge.

All in all, this place desperately needs an adult only pool/area for those travelling without kids looking for a restful break. Unfortunately, because of this I would not stay again.

Room Tip: Get a club room so you have access to the brilliant club lounge.
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  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank luxuryseeking101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,671 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Saudi Arabia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 October 2013

Wonderful few days with Jocopo and his amazing staff staying on the club level, very very attentive staff from morning until night in luxurious surroundings with excellent food and well-chosen beverages. Nothing too much trouble. Excellent room facilities - bed was so comfy it was hard to leave.....lovely large and quiet room, quietest AC I have ever encountered. Minor hiccup with the shower but this was very promptly resolved. Rooms overlook grounds and pool which is lit up every evening and changes colour. Dined at the Asian restaurant - excellent service and food and also at the all day dining facility as it was lovely to sit outside and enjoy the balmy evening. A resort which will appeal to everyone however pool was very busy with a lot of small children since it was the Eid but this not the norm I understand. If I had to be truly picky I could have done with more space for toiletries in the bathroom (obviously designed by a man), space is very limited. Also it was a wise decision to cease the music at the pool. From the minute you walk through the door it is obvious that everyone's mission in life is to make your stay as enjoyable and memorable as possible. A great experience which I hope to repeat.

Room Tip: Stay on Club Level if you can - you will not regret it. Pool views are lovely at night when lights...
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Palm-Tree-P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 19 October 2013

Stayed a few nights over this vacation period and must say had a blast. From the lobby to the restaurants the service was great and the food well above par. Special mention for the gym, pool and kids club, fantastic stars in there, Mazesh, the Manager Christian, and Tica in the kids club, my kids did not want to leave literally. The pool was very busy but the beach had lots of beds also. Shame no watersports on offer or spa, but overall one of our best stays in UAE.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank usaJim18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2013

WOW!!! This is truly an amazing place to stay. The hotel is simply fantastic. Located right accross the sublime Skaikh Zayed Mosque and the serene waters of the Grand Canal, the hotel is built like a Mediterranean Villa. The guest will be in awe of the majestic lobby with three massive chandeliers suspended from a high ceiling ,reminiscent of a Baroque Palace in Europe. The live Opera singer in lobby adds to that 'palace' feel! The Concierge and lobby staff is friendly and very attentive but needs to brush up on their English skills a little more. The rooms are well appointed and luxurious. The restaurants are wonderful. The Food and Beverage staff was amazing. The Restaurant Manger at breakfast was a class act. He was a true gentlemen and catered to our every need. The hostess and waitstaff were equally attentive and wonderful. The pool looks lovely at night. This is a truly amazing hotel and looks and feels like a Palace.

Room Tip: Pick a room with a balcony that looks out to the Grand Canal
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TouringWashingtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013

We took the family for a 'weekend' break one night stay at the Ritz. The overall stay exceeded our expectations in every sense. The staff were exceptionally attentive, the food was amazing (even the dinner buffet was better than expected) and the pool amenities were fabulous...
Our two kids (6 and 3) had a blast at the really nice kids club - which suprisingly stays open till very late in the evening...
the room was very nice with a great view of the pool and the canal and the amenities in the room were excellent (although we didn't spend on the wifi for a 1-night stay)...
Having visited other resorts in Abu Dhabi for weekend getaways, this was by far the best of them all - it really felt like we left the country, even though we just drove down from Dubai...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nouna07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2013

I stayed at this hotel for my honeymoon, and the service was amazing. The hotel staff was very friendly and accommodating and we really enjoyed ourselves. The rooms were decent size, and the hotel is right on the beach so access is very easy.

Stayed November 2012, travelled as a couple
Helpful?
2 Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2013

Location is very close to mosque and while there is a view they could use a shuttle or complimentary service there and back because cabs hate taking you back because it is a short trip. Also dnt expect a great view from any room unless you are in the honeymoon suite.

Now for the room and property. It was open March 2013 and I think it is still working out it's kinds. Wouldnt say they go the best folks putting in the fixtures i.e. air con wasnt working, friend's shower handle came off (yes it is a grohe) and internet jack wasnt working. While service in general is Ritz quality (i.e. top notch) they are still not so good about handling specific issues.

The property is gorgeous. nice hotel beach, pool nice but the lights under the pool (basically creates patterns at night are irritating when you are swimming in it after dark.

So some basic things to know
internet 100 per day
no restaurant around so food can get expensive ... 135 buffet breakfast; the forge great steak restaurant but pricey; lebanese restaurant the food was meah but service great; great tea and coffee in the room complimentary

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lchow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Abu Dhabi, Grand Canal

Property: The Ritz-Carlton Abu Dhabi, Grand Canal
Address: Al Maqta Area | PO Box 91888, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #29 of 129 Hotels in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Abu Dhabi, Grand Canal 5*
Number of rooms: 532
Reservation Options:
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