We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent resort and top notch service.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Ritz-Carlton Abu Dhabi, Grand Canal
Ranked #31 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Seattle, Washington
Level Contributor
427 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Excellent resort and top notch service.”
Reviewed 27 February 2014 via mobile

This hotel is spacious and beautiful with high quality materials and workmanship. The building curves around a large landscaped garden and pool area and is styled like grand buildings in Venice.

My room has a large King bed with plenty of room for a sitting area and work desk. The bathroom is beautiful with a large tub and separate shower and separate toilet stall. Double sinks are surrounded by light tan marble tile and dark woods. The tub features frosted glass doors that fold open to the rest of the room and allow views out the spacious sliding doors to the balcony overlooking the garden and pool. The balcony is large and a pleasant spot to enjoy the views.

There is a large closet with an ironing board and shoe cupboard. The dresser in the room has plenty of storage as well as a minibar and a safe. The outlets in the room contain multiple holes and slots to accommodate electric plugs from all over the world (voltage on most outlets is 220, unless marked 110 like the one in the bathroom.

The pool area is very large. The giant pool is warm and gently slopes from a few inches deep to five feet at the far end. There are two large canvas "sail" covers at the shallow end to proved shade from the sun. There is also a covered splash play area for the kids off to the side. There are plenty of lounge chairs and cabanas spread around the pool and garden area. This sections green and lush with formal plantings.

The service is top notch. Everyone is very attentive and eager to help.

The hotel is very near the Grand Mosque and has unobstructed views of that spectacular building. It is located in well inland from the coastline where many of the other hotels and sights are in Abu Dhabi. However it is located on the grand canal near the Mosque and only about 20 minutes from the airport.

This resort is a luxurious place to stay while in the area.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoAlong2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 17 March 2014
Thak you for your detailed review on our hotel, I appreciate you describe the hotel so elegantly and in detail. I'm glad to know that you have enjoyed your stay and that we were living up to your expectations, we are looking forward to welcome you back again soon.

Warm regards

Pep Lozano
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,794 reviews from our community

Traveller rating
    1,213
    346
    136
    53
    46
See reviews for
513
605
60
346
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
St Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

While our last stay at The Ritz-Carlton Abu Dhabi, we tried their different signature restaurant, all of them being excellent, but we decided to give a special mention to The Forge where we enjoyed the immense diversity of choice and the quality of each cut from around the world. Huge satisfaction as well from the high level of service delivered by the team and management of the restaurant. The service was present and delicate throughout the dinner, with smile and warmth.
Highly recommended until we have the chance to go back

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Albanozzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 February 2014

Just come back from another week at the RC in Abu Dhabi - positively the best hotel there. There may not be the spectacular views you get in Dubai but the property, service and overall experience is second to none.

Cannot rate this hotel highly enough - we love it!!!!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nickihus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 2 March 2014
On behalf of the entire team of The Ritz-Carlton Abu Dhabi, thank you for taking the time to share this lovely review about the Hotel.

For sure we are looking forward to welcome you again soon

regards
Pep Lozano

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 February 2014

Upon arrival the lobby is beautiful and grand. The door and lobby staff very attentive and eager to please. We booked a room on club, so we were escorted from the lobby to the lounge for our check in. Having booked a club room was definately worth the extra money. Staff in the lounge were very nice and always available to help. Rooms are very nice and clean. The grounds of the hotel are well maintained and very peaceful. Plenty to do for kids as the pool is huge and their is a beach and kids club. The food was excellent as there are plenty of dining options. our favorite was the steakhouse, Fordge.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DIDMK5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 2 March 2014
Thank you for sharing with us your experience, I'm glad to know our Club Lounge was up to your expectations and that our Ladies and Gentlemen were able to make you feel at home, I'm passing your compliments to The Forge Restaurant team and we are looking forward to have you in the Hotel very soon.

regards

Pep Lozano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2014

Went for the weekend from Dubai and it was lovely stay. service is excellent. We arrived just in time for the brunch (food stations throughout the ground level and a WAW dessert room). Bastian (restaurant manager) made sure that we were looked after well throughout the stay and kids wishes accommodated. Thank you Ritz team for a memorable experience! x

Stayed February 2014, travelled with family
Helpful?
1 Thank Ana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 2 March 2014
Thank you very much, we appreciate you took the time sharing with us and the TripAdvisor comunity your experience in the Hotel, Bastian and the entire team in Giornotte sends regards, it will be great to welcome you and your Family again in a near future.

Warm Regards
Pep Lozano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 February 2014

This was out first visit to Abu Dhabi and the Ritz Carlton chain, but it will not be our last! Check was initially slow but then a member of staff took personal charge of our registration and from then on in we were well looked after by all of the hotel staff. This was typical of how the staff responded. Another example was when the shuttle bus for the Grand Mosque (magnificent ) was later than the concierge had said it would be, a hotel car was provided.
We up graded to have access to the Club lounge and that was the best decision of our stay. We should have done this from UK as it would have been cheaper and we would have been in a club room. The facilities, staff and peacefulness made this a truly exceptional break for us. All the staff were lovely but we must make special mention of Thel, Oscar and Constance in the Club Lounge.

The bedroom was comfortable and spacious, and the bed and bedding of an excellent standard and comfort.

The pool is huge, the water a mix of salt and chlorinated water which was really pleasurable to swim in. There was an abundance of loungers, towels and complimentary iced water bottles delivered to you throughout the day, plus ice lollies at random intervals.

We ate at Le Jiang which was great Chinese food- portions are large! Don't over order. The Forge on our last night was outstanding. Best steak restaurant we have ever eaten at and the staff were great fun. They presented us with a cake and card to wish us well at the end of our stay.

Throughout our stay all staff at the hotel were solicitous of our enjoyment and satisfaction, up to and including the GM who broke off from reviewing the setting up of an 1100 guest Indian wedding to take time to chat as we wandered past. We were made to feel like VIPs although we were just another guest couple. Surely the mark of 5 star service. We plan to come back within a year.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 2 March 2014
On behalf of all the Ladies and Gentlemen of The Ritz-Carlton Abu Dhabi, we are so pleased to know we were able to provide you with a high quality and created a memorable experience during your stay, definitely I'm sharing your kind comments with the Food and Beverage and Club teams, we hope we can welcome you again soon.

warm regards
Pep Lozano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampton
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2014 via mobile

We booked a last minute family holiday for Feb half term with 2 kids, 7 and 5. Was not sure what to expect from Abu Dhabi but know the Ritz Carlton chain very well, so was quietly confident. The property is amazing, fabulous reception area, great standard of rooms, no expense spared. We however experienced an unfortunate incident during check in plus some other service issues on our arrival so our first evening did not get off to the start we had expected. It is important to note that this hotel is very new and some of the staff seemed a little inexperienced. The General Manager, was quick to address our concerns, and from that moment on we were completely looked after, nothing seemed too much trouble and we felt very much at home. The hotel offers some great dining options, The Forge was our favourite. My 7 yr old was fascinated by the pink Himalayan salt and was delighted to be presented with his own on our final night :-). The staff were fabulous with our children. My youngest enjoyed popping into the kids club. The pool was very kids friendly. Our only criticism would be that the pool service was a little bit patchy, sometimes difficult to secure a drink. However we are sure these are minor teething problems and we would most definitely recommend it and hope to return here next February. We found Abu Dhabi less busy and more authentic than Dubai. Thank you to all the staff for making our stay so memorable.

Stayed February 2014
Helpful?
3 Thank Caroline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-CarltonADGC, General Manager at The Ritz-Carlton Abu Dhabi, Grand Canal, responded to this review, 25 February 2014
Thank you so much for your comments, it was our absolute pleasure to look after you and your little ones, The Forge team also sends regards, I'm happy to know we managed to make your holidays a time to remember.

I appreciate your comments regarding the inconvenient at the beginning and i can assure you it helped us to determine where to improve and deliver training to our Ladies and Gentlemen.

We are looking forward to have you soon and welcome you for another memorable stay

warm regards

Pep Lozano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Abu Dhabi hotels
0.5 mi away
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
10.6 mi away
The St. Regis Abu Dhabi
The St. Regis Abu Dhabi
#8 of 128 in Abu Dhabi
1,303 reviews
10.8 mi away
Jumeirah at Etihad Towers
Jumeirah at Etihad Towers
#1 of 128 in Abu Dhabi
3,116 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Fairmont Bab Al Bahr
Fairmont Bab Al Bahr
#22 of 128 in Abu Dhabi
2,342 reviews
9.7 mi away
The St. Regis Saadiyat Island Resort
11.2 mi away
Emirates Palace
Emirates Palace
#6 of 128 in Abu Dhabi
3,185 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton Abu Dhabi, Grand Canal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Abu Dhabi, Grand Canal

Property: The Ritz-Carlton Abu Dhabi, Grand Canal
Address: Al Maqta Area | PO Box 91888, Abu Dhabi, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #31 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Ritz-Carlton Abu Dhabi, Grand Canal 5*
Number of rooms: 532
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Marriott, Booking.com, Expedia, Odigeo, Hotels.com, Southall Travel, Ctrip TA, Priceline, TravelUp, Travel Republic (UK), Ebookers, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your The Ritz-Carlton Abu Dhabi, Grand Canal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing