Excellent food and location in the Ritz carlton Abu Dhabi, nice rooms, professional staff and a good and varied menu.... I liked the long list of dishes, the atmosphere, the wine list.. Did not like tables too close to the kitchen ...More
Excellent food and location in the Ritz carlton Abu Dhabi, nice rooms, professional staff and a good and varied menu.... I liked the long list of dishes, the atmosphere, the wine list.. Did not like tables too close to the kitchen ...MoreShow less
On behalf of Ritz-Carlton Abu Dhabi team, please allow me to say 'thank you' for the nice feedback that you have kindly wrote about our resort.
Your kind words about the staff, food, wine and the location, it make us feel appreciated. These wonderful comments will give us encouragement to always do the extra mile in taking care of our guests.
Had a chance to stay at the Ritz in Abu Dhabi for a couple days while on a business trip and thought the staff service was excellent. While there I opted for the Club Lounge access and the staff there was even more accommodating than the others. The lounge staff, as in other areas of the hotel, was out of this world, overly helpful, very pleasant atmosphere, beautiful view of the canal.
They also had a regular shuttle for the not to be missed tour of the Grand Mosque, it really is breathtaking to see.
Overall the Room was very clean, the service was what you would expect from the Ritz, outstanding. If I had to stay there again I would in a minute, you will not be disappointed if you do also.
We are always happy when guests choose our hotel, and furthermore are honored if they have been pleased with their stay at The Ritz-Carlton Abu Dhabi.
I was very pleased to learn how much you enjoyed your visit with us and would like to thank you for letting us know how impressed you were with the club lounge staff and our service.
We appreciate your patronage and wish to make every effort to ensure that our guests are always being looked after.
I stayed at the Ritz Carton for 5 nights and it was fantastic. We arrived mid-week and it was quiet but it did get very busy at the weekend. The location on the canal is perfect, the hotel is beautiful, the staff go out there way to make sure you are ok. Good morning, good afternoon from everyone. the staff at the pool (Al Freshco) are exceptionally nice, especially Kevin, Adnan and Sathiya. They made us very welcome and they couldn't do enough for us, their service and help very much appreciated. Enza at the Forge restaurant was extremely helpful and the service and food was amazing. Constance in the club lounge was very nice.
Please allow me to thank you for a wonderful review you have put for us during your stay at
Ritz-Carlton Abu Dhabi and for letting us know how impressed you were with the accommodation and service from our Pool team, Club Team and Forge Restaurant .
The entire team would be thrilled to hear your kind comments.
Thank you again and we hope we will have another opportunity to wow you.
Weekend break was marred by poor service. Very busy weekend so check in was carry your own bags and wait for your room until 4pm and then wait again for the table at breakfast. Good location and design so has potential but staff missing out the little things made the experience average. Asian restaurant was excellent as was the gelato outlet but little else stood out. The kids club near the pool had little going on and the fact that cars were allowed to pull right up to the entrance (which is near the ungated water play area) was a serious concern. We stayed in a one bedroom villa which was nice and spacious but the villa check in and out was staffed by a lazy team who failed to smile and even offer water or coffee. Having stayed at many Ritz's before this one failed to impress.
Thank you for taking the time and share with us your feedback
On behalf of the team accept our apologies for not the inconveniences experienced, I’m taking notes and for sure this will help us with our room of improvement, if it’s possible I’d like to get in contact with you, please contact me at firstname.lastname@example.org
Our Family, decided to spend our weekend in Ritz Carlton Grand Canal.
We booked 6 rooms.
We arrived at around 12 to check in, it was long waiting. Once the front office counter was reached, it seemed that there was a problem, I check with the clerk who explained the difficulty to accommodate us. We had our reservation confirmation- it didn’t help. They were so busy & stressed to a point that there wasn’t even a proper eye contact established, a tall blond guy at the concierge desk was just looking at us without any reaction.
A while until the F/O manager show up to explain the difficulty to accommodate us in 6 rooms. Offer was 5 rooms & villa. We were ok with anything, we just wanted to check in it was already 2 pm.
At that time, we were around the lobby, the coffee server from Senegal was amazingly welcoming with a great smile.
We received our Key Cards at 2.10pm & started looking for our rooms. It was a nightmare, just like a maze. We encountered a house keeper and tried to find out where the rooms is but the answer was “I don’t work here, I am just a casual worker” she didn’t even know where to tell us to go. So many elevators (smelling food).
In such a grade of hotel, the minimum required service is an escort to the room where they can at least promote the hotel outlets , opening hours, the directory of the hotel and the room functioning.
Anyway we reached at 2.30, Rooms was spacious, clean with a nice toilet & pool view.
As we were planning to meet at the pool, we couldn’t make it before 3 pm because it took 3 calls to the bell boys to receive the luggage.
Pool was nice, clean with kids activities & very attentive staff & life guards.
After a while we went to Mijana restaurant to have a shisha that took 30 min to reach us because the Shisha man is having his lunch!! Staff & shisha were good though.
All non-managerial staff were nice and welcoming, especially the Dolce staff (lady from Zimbabwe).
At 8pm, couple of my friends decided to join and stay a night. I approached Sandra at the Front desk requiring the possibility of have an additional room. “I can’t give you room, we are fully booked” she answered. Seriously this is Ladies & Gentlemen Serving Ladies & Gentlemen!!!!!
As much as I understand the fully booked house I would have appreciated more of an answer like “We would really love to accommodate your friend with us tonight, but we are fully booked for the weekend”.
Nevertheless, went to sleep and woke up on a fire alarm at 4 am. We evacuated the building…False alarm (it happens).
Conclusion, This property does surely not represent the name its holding, Ritz is way bigger than that.
Something needs to change over there.
Thank you for taking the time to give us your feedback of your recent stay with us, I am very sorry to read that your experience did not meet your expectations and we couldn’t deliver an exceptional service, I would appreciate if you give me the opportunity to be in touch with you, if you could afford the time please send me your contact details at email@example.com
Probably the best aspect about this hotel is the location. It is literally across the street from the Sheikh Zayed Grand Mosque. They offer a shuttle to/from the Mosque at :15 & :45 past the hour. Was a great and convenient benefit.
The hotel is very beautiful. Arabian architecture but has this Venetian influence. Any of the multiple buildings could be placed on the canals in Venice and look in place. Its location on the canal offers a nice beach area with plenty of chaise lounges with umbrellas and some cabanas.
The pool area is very nice and at night is lit with colored lights. Plenty of chaise lounges each with neatly folded towels placed on them. These touches are nice but also not a surprise for a hotel of this caliber.
The rooms were nicely decorated and the design is beautiful. I didn't get to try the restaurants as I only had time for quick room service meals. Food was good if not a bit pricey but I was surprised at how long it took to answer the phone when I called. Even had to hang up and redial before someone finally answered.
My only complaint was the Loss Prevention (Security) personnel. I'm a hobbiest photographer and one of the reasons I chose this hotel was its beautiful architecture and setting. A little after checkin, I roamed the pool area and grounds taking interesting photos of architectural details. One gentleman approached me in a suit and asked if I were a registered guest with a very unfriendly tone. I smiled and showed him my room key and he allowed me to continue. About 30 minutes later, a younger man in a uniform approached me and advised that it was forbidden to take photos of the property. He wouldn't give me a reason why. He said unless I had permission I needed to stop. I wasn't convinced so I pressed him for more answers. "Who do I need to speak to in order to get permission?" "What do I need to ask for as proof once given permission so the next guy won't tell me to stop?" To both he just smiled and said "I don't know". I challenged him and said certainly you must know as you're stating the policy is to not photograph unless I have permission. I asked him to please give me the necessary details so that I won't experience problems. He couldn't and said he didn't know. So I shook my head and went straight to the Concierge Desk in the lobby, explained the situation and after a few phone calls to their PR department and Security, as well as a promise to follow up with LP via email I would no longer have any issues and I was free to roam and shoot as I desired. By that time, my allotted time was up so I couldn't explore any longer. So beware, unless you're taking photos with your cell phone, you will be approached and asked to stop immediately. Really left a sour taste in my mouth within only 2 hours after arrival and set an undertone for my 2 night stay.
I'm returning to Abu Dhabi in a week's time but will not stay at this property again.
Thank you for staying with us and taking the time to share your feedback
I would like to apologize for the approach of our security team, and it clearly highlights a requirement to improve our training in this area.
I understand you will be returning to Abu Dhabi, we would sincerely like the opportunity to demonstrate an excellent experience.
I would highly appreciate it if you can get in touch with us at firstname.lastname@example.org
Thank you again for your review.