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“Very nice (except for one feature)”

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Hilton Capital Grand Abu Dhabi
Ranked #32 of 128 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 2 March 2014

Stayed one night so that we could attend Cavalia and the Red Bull Air Race.

Was a rewards night but was a nice hotel. Easy to find, big rooms. Only downside was it was very hard to get into the toilet with the way the door opened!

That was a little odd... Otherise room was very spacious.

  • Stayed: February 2014, travelled as a couple
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1  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 8 March 2014

Dear Gymstar,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share you review in Trip Advisor, following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective.

We note your comments regarding areas for improvement especially our bathroom doors; which we are currently in the process of improving and we will bear these in mind as we strategize to improve our service in the future.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,471)
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1,110 - 1,116 of 1,471 reviews

Reviewed 1 March 2014

That was not a figure of speech, the rooms actually have a terrible smell. Toilet flush did not work. Staff mostly grumpy. There are multiple lifts in the hotel, with confusing descriptors. 2 changes of lifts required to get to one of the bars. Overall, it did not feel like a Hilton property.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Aditya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 11 March 2014

Dear Aditya A,

It was a pleasure having you with us at Hilton Capital Grand Abu Dhabi and thank you for bringing your concerns to our immediate attention.

Guest satisfaction is our top priority and we sincerely apologize for the inconvenience you might have experienced related to overall service. This has been communicated directly to all concerned departments and corrective actions were taken to resolve the matter, where applicable.

Aditya A, thank you once again for your valuable feedback and we hope we can soon welcome you back at Hilton Capital Grand Abu Dhabi.

Sincerely,
Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Just stopped a couple of nights for a concert in Abu Dhabi. Hotel was great, clean and enjoyed the stay. Great welcome and room is fantastic and full of luxury mod cons... great place to stay for a comfortable, pleasurable break. Thanks guys.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 8 March 2014

Dear Tom W,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share your feedback on Trip Advisor following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective.

It is always good to receive complimentary feedback and I shall be sure to share your opinions with the Team.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

Me and my wife visited the hotel on valentines day and ill just simply sum up the experience in one word AMAZING! The staff did an excellent job assisting us. Only thing we had to wait for is the mini bar to be cleared. But all in all great stay.

  • Stayed: February 2014, travelled as a couple
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Thank haiderm68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 28 February 2014

Dear haiderm68,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share you review in Trip Advisor, following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective. We note your comments regarding areas for improvement especially minibar replenishment; which we are currently in the process of improving.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

The perfect venue to feel comfort, and to experience the life of luxury. The hotel is strategically located on a peaceful mid-point proximate to yas island beaches and the city proper... plus the pool is terrific!
We stayed in an executive suite on the 7th floor overlooking the uniquely shaped pool. Overall, the design is perfect. The space is well designed as you enter from a curved and wavy corridor. It has its own dining area and living area keeping that minimalist touch. Since we stayed in the hotel during the valentine's day, our bed was decorated with petals as they treat us with the complimentary heart's day cake (awesome right?)...
Who wouldn't want to pamper themselves with some treatments from their spa... and again, i'll mention, the temperature-maintained pool is just perfect for this kind of weather...
The room is kept clean and tidy... with the perfect bed, peaceful ambiance - who wouldn't get that good night sleep that one deserves.

Room Tip: Rooms at the back has the view to the pool
  • Stayed: February 2014, travelled with family
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Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 28 February 2014

Dear Jason B,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share your feedback on Trip Advisor following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective. Thank you for uploading fabulous pictures of the hotel facilities and amenities.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

In the top 5 best hotels i've ever stayed in, Hilton Grand Capital is a very large, modern and stylish hotel in a great location in Abu Dhabi. In the typical UAE style of lots of marble and glass everywhere, all fittings are extremely modern and plush. Even the standard room is enormous, and very very well appointed.

Great bathroom with separate toilet & bidet and shower rooms within, and a massive bath.

Lovely rooftop pool area with Noche bar by the side. Food is of top quality but you do pay for it.

Staff are well trained, professional, friendly and have good English.

Completely impressed from arrival to departure, would be delighted to stay again.

Room Tip: Higher rooms have less traffic noise but weaker wifi signal..
  • Stayed: February 2014, travelled on business
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Thank barnabybleach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 25 February 2014

Dear barnabybleach,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share your feedback on Trip Advisor following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective.

It is always good to receive complimentary feedback and I shall be sure to share your opinions with the Team.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

We stayed for a week at the hotel and were extremely well looked after. The hotel is between downtown and Yas Island and is a good base for visiting the city's attractions, although there is nothing immediately near the hotel. We were lucky enough to visit at a quiet time and benefitted from a great room upgrade and service from the hotel staff. The outdoor pool is great, although there is some building work going on nearby but the is didn't intrude greatly. There was a narrow range of excellent food in the executive lounge. Alcohol is available 6-9 only and has to be ordered so is slightly strange. The food was great in the restaurants, and there is a Friday brunch which has the widest range of food I can remember seeing at a buffet. The hotel was take over by Hilton at the end of last year and has been renovated to a high standard. There are still some minor things left to be updated e.g. the internet which is slow.

  • Stayed: February 2014, travelled with family
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 24 February 2014

Dear Steve D,

Greetings from Hilton Capital Grand Abu Dhabi.

Thank you very much indeed for taking the time to share you review in Trip Advisor, following your recent stay at our hotel.

I am delighted that you found our service and facilities to your satisfaction, as this has been and always will remain our prevailing objective.

We note your comments regarding areas for improvement especially enhancing the quality of our Internet which we are currently in the process of improving.

Meanwhile, we look forward to the opportunity of being of service to you again, during your next trip to Abu Dhabi.

Sincerely,

Yassin Ouenniche

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Capital Grand Abu Dhabi

Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 500200, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 128 Hotels in Abu Dhabi
Price Range: £48 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Capital Grand Abu Dhabi 5*
Number of rooms: 281
Official Description (provided by the hotel):
Hilton Capital Grand Abu Dhabi hotel is close to the Abu Dhabi National Exhibition Center and Zayed Sport City and is only 20 minutes from Abu Dhabi International Airport. Other key attractions within easy reach of our welcoming hotel in Abu Dhabi include the Sheikh Zayed Mosque, Yas Island and The Corniche. Unwind in a modern, light-filled guest room at this Abu Dhabi hotel, all of which feature a variety of amenities, including a plush king-sized bed, WiFi, an espresso maker and a large bathroom with a walk-in shower and bathtub. ... more   less 
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