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“A warm Ramadam welcome”

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Hilton Capital Grand Abu Dhabi
Ranked #31 of 128 Hotels in Abu Dhabi
Certificate of Excellence
3jellyfish
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A warm Ramadam welcome”
Reviewed 2 August 2014

My wife and I stayed at the Capital Grand as our previous experience at the Hilton Abu Dhabi on the Corniche was a bad one, but we are loyal Hilton honours members; the rate was excellent because of Ramadan but friends had said that the Ramadan experience was worth it and not to worry so we went with an open mind. Pick up from the airport was efficient and our welcome at the hotel was lovely- Laura and the front house team presented my wife with some lovely roses and we went to the room to find a cake and bottle of wine also- a very good start.

The rooms are spacious and well tended; the aircon is responsive and easy to control, which is just as well!

As HH members we had access to breakfast either in the lounge or downstairs, and the selection in both was good, with great quality; service in the restaurant was efficient and made relaxing by Jennalyne and Edgar most days.

The pool area is fantastic with great views across to the Grand Mosque; the seating is comfortable with loungers, hammocks etc and the pool attendants were very friendly and helpful.

The pool itself is a great length for swimming and nicely cooled, and although there was no service because of Ramadan, the poolside bar was darkened so that we could drink water during the day without offending our hosts.

The hotel doesn't really sell its gym as well as it should- the equipment is first rate and it even has TRX straps as well as the usual resistance and cardio machines; we didn't train with the fitness instructor but he was knowledgeable and friendly and keen to help, and we didn't use the spa.

The winning part for us was the Executive lounge, or specifically the staff; Laura and her colleagues (Ana and Jude mainly) made it feel like we were visiting friends and we could have had sufficient to eat in the evenings from there without going out; the beer and wines selection was good as well, but overwhelmingly (and unusually in our experience) it was a relaxing place to spend a couple of hours in the evening.

The hotel design is a matter of taste- from a distance it looks like a jewel in the desert, but it was functional, well maintained and in a reasonably good location- far enough away from the bustle of the Corniche to be relaxing, but close enough to visit other places easily and inexpensively. The is a huge supermarket a 5 minute walk away for the stuff that adds up- water, soft drinks, sun cream etc, and it had a great selection of cultural foods reflecting the diversity in UAE.

At 45 degrees, we couldn't have stayed any longer, but we will definitely return soon.

Room Tip: High floor overlooking pool area is nice for waking up to sunrise; also has glimpses of the Mosque i...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 3jellyfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 7 August 2014
Dear 3jellyfish,

Thank you for your comprehensive post and it is our pleasure to welcome you on your special occasion trip in Abu Dhabi. It is lavishing to know that our superstars team members Laura, Ana, Jude, Edgar and Jennelyn did an excellent job!

We are looking forward in welcoming you on your next vacation to Abu Dhabi!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Arabic first
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Abu Dhabi, United Arab Emirates
2 reviews
Reviewed 1 August 2014

i went with my family (2 adults & 2 kids) and found the stuff very nice and helpful especially Mr. Zachariah (Chief Concierge).
SPA and Swimming pool was very nice.
Room Service helpful
variety foods in breakfast

Room Tip: Rooms on swimming pool side with nice view
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Moetaz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 3 August 2014
Dear Moetaz M,

Thank you for that amazing feedback. It is an honor to be recognized for our swimming pool and spa. I am especially happy to see a special mention for Zachariah who is one of our superstar team members.

Looking forward to welcoming you back again soon.

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 1 August 2014

The room is beautiful, i am fascinated ;) The staff is accommodating but some of them are not helpful, need improvement i think.. Thanks to the lady named Laura, she is the only person that help us a lot.

Late check out is not possible during our stay :(..

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Chu Yan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 3 August 2014
Dear Chu Yan S,

Thank you for your review. Its our pleasure to know you enjoyed your stay with us. I will surely share your praise with Laura. I am delighted you find all our hotel standards high and we are addressing these issues to ensure it does not repeat.

We are looking forward to welcoming you back again soon to see the difference.

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blantyre, Malawi
Level 6 Contributor
93 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 31 July 2014

The Hilton Capital Grand Abu Dhabi is an excellent property located away from the downtown area but with proximity to Al Bateen Executive Airport, the Sheikh Zayed Grand Mosque and Zayed Sports City. The property itself is absolutely wonderful. As a HHonors Gold member, I was upgraded to a spacious room on the Executive Floor overlooking the pool. The Executive Lounge was very well appointed and breakfast there was a perfect balance between a quick buffet spread and additional items available on order if you wanted. We also dined one evening at the Iftaar tent by the poolside and it was another excellent, if a little chaotic, experience. The service at the property though really stands out. The staff go out of their way to be helpful with suggestions and assistance. A great experience overall.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank SeanMendis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 3 August 2014
Dear SeanMendis,

Thank for your wonderful post. It is our honor to be of service to you as valued Gold HHonors during your recent stay. It is indeed a great pleasure that you found Hilton Capital Grand team exceeded your expectations. Thank you for mentioning our Executive Lounge and breakfast variety and as well it is music to our ears that you have enjoyed Iftar in Al Basha tent during the Ramadan!

We are looking forward in welcoming you back soon!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 5 Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 July 2014

I had an overnight stop in Abu Dhabi en route to Bangkok and Bhutan and wanted a decent hotel. I was very glad that I chose this one as it was fairly close to the airport and the room was very comfortable. The room service was excellent and the Blue Bar was a pleasant place for an after dinner drink. I would certainly choose this hotel again and perhaps stay a little longer next time.

Stayed October 2013, travelled solo
Helpful?
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 29 July 2014
Dear Andy W,

Thank you for that pleasant review. It is a pleasure for me to read that we made your short-stay special as you have enjoyed your time in our bar and had an excellent service from the room service.

We also cannot wait to welcome you back again soon during a much longer stay with us!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
Reviewed 28 July 2014

Just here we confirmed that our fellow kabayans are very accomodating and helpful. At first we thought of getting discriminated but the reception is really nice as she did not just welcome us but she made our stay become memorable and sweet! She gave us the nice, clean and with great view room plus granted us a late check out.

The foods are very tasty. My husband really likes them all.
Just at Noche bar, i dont like the way how they make pina colada.

So far, our overall experience was excellent! :)

Room Tip: Worth staying for during your relaxation days!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Itsmejenbm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 29 July 2014
Dear Itsmejenbm,

I am especially glad to know your warm welcome started at the reception. It is pleasurable to hear that you have enjoyed your dining experience with us as well!

I will certainly pass on your praise to the team members whom always had smiles on their faces in the reception who attended to you promptly and professionally.

Looking forward to welcoming you back again very soon!

Best regards,
Yassin Ouenniche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 July 2014

I have stayed at this Hilton several times recently, and all I can say is that it is superior in its service and facilities. The rooms and suites are spacious, well appointed and quiet. The design of the hotel is breathtaking, looking like a wave....... I use the executive lounge when I visit and the ambiance is first rate, with Judiel especially remembering my name and remembering from stay to stay what I want. Salem at the front desk will always help with any queries and questions. From check in to check out I feel at home at Hilton Capital Grand Abu Dhabi. I would not stay anywhere else in Abu Dhabi.

Room Tip: If you can get a room on the 9th floor do so because the views are superior over the Abu Dhabi skyli...
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jonathan_June2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yassin O, Director of Operations at Hilton Capital Grand Abu Dhabi, responded to this review, 27 July 2014
Dear Jonathan_June2011,

It is very lavishing to hear from a regular and thank you for your superior review! We are all truly humbled and honoured to be recognized by one of our repeat and well-travelled guests as your choice of hotel in Abu Dhabi. We will certainly pass on your good wishes to Judiel and Salem and I know because of them you feel like this is “home”

We hope to have the privilege of you welcoming you back again very soon!

Best regards,
Yassin Ouenniche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Capital Grand Abu Dhabi

Property: Hilton Capital Grand Abu Dhabi
Address: Abu Dhabi Rashid Bin Saeed Al Maktoum Rd, Abu Dhabi 500200, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hilton Capital Grand Abu Dhabi 5*
Number of rooms: 281
Official Description (provided by the hotel):
Hilton Capital Grand Abu Dhabi hotel is close to the Abu Dhabi National Exhibition Center and Zayed Sport City and is only 20 minutes from Abu Dhabi International Airport. Other key attractions within easy reach of our welcoming hotel in Abu Dhabi include the Sheikh Zayed Mosque, Yas Island and The Corniche. Unwind in a modern, light-filled guest room at this Abu Dhabi hotel, all of which feature a variety of amenities, including a plush king-sized bed, WiFi, an espresso maker and a large bathroom with a walk-in shower and bathtub. ... more   less 
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